Customer Service Manager

CRYSTAL L. HARDIN

**** ***** **** ******, ** ****8 678-***-****

OBJECTIVE: Seeking to build a long-lasting career in human resources with the use of my education background and work history experience.

EDUCATION: MPA, Ashford University, 2012 (GPA: 4.0)

Golden Key International Honour Society, Ashford University, 2012

B.S., Criminal Justice, Georgia State University, 2006 (GPA: 2.71)

A.S., Applied Science, Georgia Perimeter College, 2002 (GPA: 2.98)

SUMMARY: Completed graduate courses related to the financial industry to include Human

Resources Management, Business Ethics & Social Responsibility; Intro to

Quantitative Principles, Public Financial Management, and Government

Budgeting;

Completed Financial Investigation Fundamentals Course through the State of Georgia

Peace Officer Standards and Training Council;

Quick learner/retainer; resourceful in recognizing, analyzing and solving problems;

Experience collaborating/communicating with multiple agencies for sharing/utilizing

pertinent job-related information;

Excellent customer service skills, attentiveness, information retention, tact and

diplomacy in dealing with both customers and employees;

Proficient in Microsoft Applications (Word, Excel, Outlook, Access, Powerpoint);

RELEVANT

EXPERIENCE: HR experience: It was my responsibility to search/gather narrative and numerical data to generate data reports and requests for information; create, update, and maintained detailed, sensitive records and files while ensuring proper handling and confidentiality; develop balance sheets and income statements and analyzing assets and liabilities through graduate studies; experienced with office budgeting, cash disbursements and receipts, accounts payable and receivable ledgers; maintain, categorize, and audit account transactions and balances of company’s grant budgets; authorize payments to vendors and purchase office supplies, equipment, furniture, etc. in accordance to purchasing policies and budgetary restrictions.

Possess/exhibit excellent customer service: My work history required handling heavy volumes of incoming/outgoing calls for assistance, complaints, and emergencies. My goal has been to become an expert in performing my job function which required me to know available solutions to offer, when to listen, when and how to speak, and how to effectively deal with disgruntled and confused customers.

Ability to manage multiple work assignments: I have continuously demonstrated the ability to manage multiple tasks efficiently and simultaneously by setting priorities and completing tasks within crucial time limits, often on short notice.

Ability to effectively communicate in writing: Throughout my work history, I have initiated, reviewed and prepared various written reports, investigation and case reports, arrest warrants, citations, legal documents, all which required great attention to detail.

WORK

HISTORY:

Jul. 2007 - Feb. 2019: Transit Police Officer, MARTA Police Department

Investigated crimes/incidents, collected and preserved evidence, identified and interviewed victims, witnesses, and suspects;

Conducted visual and audio surveillance for extended periods of time;

Reviewed/comprehended legal and non-legal documents including processing of medical instructions commitment orders, summons, and other legal documents;

Testified in court to present evidence or act as witness/complainant in criminal cases;

Recorded facts to prepare reports documenting incidents and activities and reviewed facts of incidents to determine if criminal acts or statute violations were involved;

Created, updated, and maintained detailed, sensitive records and files while ensuring proper handling and confidentiality;

Identified, pursued, and arrested suspects and perpetrators of criminal acts;

Reviewed facts of incidents to determine if criminal act or statute violations were involved;

Relayed complaint and emergency-request information to appropriate agency dispatchers;

When on vehicle patrol, monitored traffic to ensure motorists observed traffic regulations and exhibit safe driving procedures;

Monitored, noted, reported, and investigated suspicious persons and situations, safety hazards, and unusual or illegal activity in patrol area.

Nov. 2004 - Jul. 2007: Investigative Assistant, Georgia Bureau of Investigation

Gathered data and conducted limited inquiries regarding individual case assignments;

Assisted in accomplishing case research and trial preparation; and researching and assembling, compiling, and tabulating information and figures for agent's use in investigations, seizures and penalty reports and as evidence in various cases;

Compiled reports on the progress of various cases, seizures and arrests, and performed a variety of clerical duties for the office and the agents, including typing, and receiving and screening mail;

Maintained accounting of petty cash funds, budget expenditures for supplies, travel, motor vehicle maintenance, building repairs/maintenance, and telecommunications;

Assisted supervisors in compiling statistical data necessary for preparing budget;

Supervised and/or performed activities necessary for the purchasing, storage, distribution, and inventory control of supplies in accordance with policy and statewide agency contracts;

Maintained and complied with statewide contracts and price agreements when purchasing supplies and equipment needs for office;

Prepared purchase orders and ensured that purchases were made in accordance with established policies, procedures, and other guidelines;

Maintained all administrative office files, serving as records management coordinator for the work unit, and generating various types of agent and activity reports;

Oct. 2000 - Oct. 2004: Secretary 3, Department of Juvenile Justice

Organized and coordinated department/division meetings, activities, workflow and information;

Represented manager in various matters, providing input and occasionally exercising signature authority. Served as a liaison between Metro Regional Youth Detention Center and outside organizations;

Conducted comprehensive clerical research, gathering narrative and numerical data in order to generate data reports and respond to requests for information;

Provided secretarial and clerical support to upper-level managers;

Assessed manager's filing needs and established and maintained filing and record-keeping systems;

Attended seminars, conferences, job-related training and other staff development training programs;

Monitored and maintained supplies for assigned work unit;

Completed tasks and assignments associated with administrative support function in areas such as: personnel, budget, bookkeeping and facilities management;

Entered data from forms, records and/or reports using a computer or terminal;

Created and maintained a high-performance environment characterized by positive leadership and a strong team orientation.

TECHNOLOGY SKILLS:

Possess CompTIA A+ certification and proficient in Windows XP, Microsoft applications (Word, Access, Powerpoint, Outlook, Excel)

REFERENCES:

Both professional and personal reference are available upon request.

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