Customer Service Assistant

~Stacy Coronado~

Lawrenceville, GA *****~*****************@*******.***~470-***-****

OBJECTIVE

Seeking a challenging career that utilizes my skills in my area of competence and enriches my knowledge, and gives me a chance to be part of a team that contributes towards the growth of the organization. TECHNICAL SUMMARY

8+ years of customer service experience

Experience managing retail environment

Proficient with MS Word, MS Excel, MS PowerPoint, QuickBooks. Outlook Skilled in the use of multi-line phone

Bilingual- fluent in Spanish and English (orally and written communication) Reporting Skills

Attention to Detail

Deadline-Oriented

Reporting Research Results

Time Management

Data Entry Management

General Math Skills

EDUCATION

Associate of Science Degree in Criminal Justice

Areas of Study: Essentials of Security, Witness Interviewing, Criminology, Transportation Security, Principles of Policing and Law Enforcement, Reporting and Recording, Criminal Investigation, Forensics, Policing Techniques, Probation and Parole, Administration, and Criminal Law and Procedures, Psychology, Human Behavior

Pursuing a Bachelor’s Degree in Arts of Accounting WORK EXPERIENCE

Vogue Hospitality (April 2016- currently employee) Office Administrator-Alpharetta, GA

Assists office staff in maintaining files and databases Monitors office operations, schedules appointments and meetings for executives and upper level staff, manage staff schedules Tracks office supply inventory and approves supply orders Assists in the preparation of department budgets and expenses Detail oriented and works with a high degree of accuracy, highly organized and flexible Ability to multitask and meet changing deadlines

Maintains staff confidentiality

Working knowledge of email, scheduling, spreadsheets and presentation software, manage phone calls and correspondences Negotiating rates

Logistics

Accounts payable, Accounts receivable

Supporting other teams with various administrative tasks Assist in vendor relationship management

Ella Home, Inc. (June 2014 -March 2016)

Office Assistant- Atlanta, GA

Documents financial transactions, and analyze accounting records Summarizes current financial status by collecting information; preparing balance sheet, profit and loss Statement, RGA’s, Claims, and other reports.

Secures financial information by completing data base backups. Prepares payments by verifying documentation.

Maintains customer confidence and protects operations by keeping financial information confidential. Accounts payable, Accounts receivable

Wells Fargo (March 2014-January 2015)

Teller – Doraville, GA

Satisfy all our customers' financial needs

Help them succeed financially

Introduce customers to new products and services, and generate leads for other members of the sales team Scorecard with goals

Greet customers, make them feel welcome and also engage customers Responsible for maintaining and balancing a cash drawer. Quik Trip (March 2010 – December 2013)

Assistant Manager – Atlanta Metro Area

Float to various retail locations to manage night shift and day time operations Manage staff of 2-4 clerks

Audit registers/POS’s and lottery revenue for overages or shortages Ensure that retail store inventory and store displays are maintained and stocked Maintain clean and well-kept retail environment

Serve as point of contact for vendors; audit deliveries to ensure receiving accurate product counts Responsible for pay-outs to all alcohol vendors

Provided high quality of customer service

Responsible for register/POS transactions

Ensure that store was cleaned and well maintained

Successfully promoted into Assistant Manager Position

Contact this candidate