Sales Customer Service

William Tapia

*** ******** ******, ********, ** 11216 / Phone: 845-***-**** / Email: *******@*****.***

Summary

Experienced worker in retail and the postal service. Understands customer service and having proper relations with people. I have much experience with retail and have had the title of keyholder which gave me managerial responsibilities. I also possess great handling when it comes to organizing mail from my experience being a mail carrier. Knowledgeable on Microsoft Office programs especially Word and Excel.

Education

Cornwall High School – High School Diploma

Orange County Community College, Nassau Community College – 2010 to 2016 Earned 60 credits

Experience

Sales Associate and Key Holder (November 2012 – January 2017)

ECCO – Central Valley, NY and Garden City, NY

Was originally a seasonal sales associate then moved up to full time sales

Transferred to a different store at Garden City, NY where I received a supervisor position as a key holder.

Learned how to help manage a store when store manager was not there.

Responsible for cash handling and taking care of ingoing and outgoing shipments.

Mail Carrier (January 2017 to October 2017)

U.S. Postal Service – Warwick, NY

Was responsible for organizing and setting up mail and parcels.

Would deliver mail and parcels on mail route that I was scheduled for the work day.

Understood many rules to organize the mail, this would include me properly organizing and delivering certified and registered mail and parcels to proper addresses.

Sales Associate (October 2017 to January 2018)

Thomas Pink – Central Valley, NY

This was a men’s luxury store that was known for making and selling high quality dress shirts.

Priority responsibility was to provide customers quality help and service for their shopping needs.

I helped maintained and cleaned the store whenever necessary and kept products in a neatly fashion.

Helped with counting products for receiving deliveries and for the yearly inventory count that occurred in January of 2018.

Sales Associate (June 2018 to March 2018)

Clarks – Central Valley, NY

Retail store that specializes in selling shoe and shoe products.

Primary responsibility was to provide help and customer service to customers in store and over the phone.

Other responsibilities included counting and using the register, sorting out stock, and cleaning and sorting of the sales floor.

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