Dear Hiring Manager,

My reputation as a hardworking, tenacious, enthusiastic individual not only precedes me, but has facilitated my growth in my career as a Project Management Professional. My tenacity and relentless determination to be successful is complimentary to your organizational mandate and with that, I bring talent to the table, engaging the staff while also encouraging continued success in the organization.

I am an extremely motivated and outgoing person who enjoys planning, organizing and establishing corporate events that foster corporate unity. I am also able to ensure my perseverance guides me when taking on new challenges. With over five years of experience as a Project Manager, in a diverse range of industries, I bring a wealth of knowledge to your organization along with a successful and efficient method of deliverables. With my positive outlook, extensive experience, excellent organizational and communication skills, I bring an innovative and strategic perspective to the growth and development of your organization.

I look forward to meeting with you to further discuss my added value to your organizational team.

Respectfully,

Jollene Phillips

Strategic Project Management Professional with over five years of progressive experience at the regional and international corporate level. Catalyst in developing, establishing and implementing innovative initiatives to streamline processes and capitalize on corporate growth opportunities though successful Project Management.

Exemplary track record in delivering in all PM departmental requirements, including but not limited to: Phase Management, Planning and Control, Documentation Management, Change Request, Risk Management, Communications, Integration, People Management, Reporting, Community Engagement, Progress Improvement and Strategic Planning

CORE KNOWLEDGE AND SKILLS

Project Coordination

Phase Management

Change and Risk Management

Process Improvement

Agile Development Model

Report Writing

Time Management and Scheduling

Policy and Procedure

Implementation and Integration

Conflict Resolution/Problem Solving

EDUCATION

Schulich School of Business – Master Certificate in Project Management

Dale Carnegie – Public Speaking Mastery Course

Dale Carnegie – How to Win Friends and Influence People in Business Course

University of Toronto- B.A., Anthropology & Gender/Race Studies

PROFESSIONAL PROFILE AND CORE STRENGTHS

Creative and innovative thinker with effective Project Management and goal setting abilities augmented with superior leadership, team building, effective communication, personable interpersonal, negotiation and excellent presentation skills

Self-motivated with the capacity to manage competing priorities and adapt readily to new challenges

Extensive in-depth knowledge and application of fundamental Project Management functions specializing in full phase management, controlling/ monitoring, and execution

Demonstrates exceptional ability to establish rapport, build productive relationships with staff and executive management and conduct investigations and resolve complex issues

Excellent Project Management skills, ability to multi-task and deliver within the corporate budgets assigned.

Proficient and resourceful when completing projects within scope and budget constraints

Operates with a strong sense of urgency and excels and thrives in a fast-paced environment

Exposure to MS Project and proficient use in project management methodologies including Waterfall, Adaptive, Agile and Scrum

Sound knowledge of Work Breakdown Structures, Request for Proposals (RFP’s), Project Charters, Market Analysis and other related documentation and practices

Proven ability to function as a Strategic PM Business Partner and develop and manage successful programs, procedures and plans

PROFESSIONAL EXPERIENCE

Corex Creative, Brampton, ON August 2016 – Present Project Manager (Digital and Multimedia Production)

Produce proposals, work breakdown structures, project charters, risk assessments, schedules and all documents regarding new projects

Oversee and lead teams of 10+ individuals through all phases of project implementation, including initiation, planning, execution, control and project close

Coordinate market analysis for upcoming projects ensuring that the scope and direction of the projects are in line with the targeted economic environment regarding any barriers to entry and policy regulation

Budget and keep track of all financial goals and restraints

Ensure scope, budget and timeline are properly executed guaranteeing the deliverables, milestones and results are met in accordance with the project plan

Create change and risk management plans to be implemented in the event of unforeseen circumstances

Maintain relationships and communicate project plans effectively with all active stakeholders

Managed the recruitment, hiring and training of staff for designated projects all in a timely manner and exercised all terminations and disciplinary action as needed

Design, compose and implement the policies and procedures within the employee handbook

Successful Accomplishments and Achievements

Managed 2 million-dollar collaborative complex project with Samdeo’s Grocery Fresh and Walmart Canada

Successfully managed large scale portfolio’s such as Volkswagen and Dior

Participated in over 10 new projects within the first year of employment

Created effective and successful project proposals for partners such as Toronto Dominion Bank and City of Toronto

Earthfresh Foods, Burlington, ON September 2012 to August 2016

Logistics/Project Coordinator (International Relations/Supply Chain)

Managed relationships with outside vendors and employees to give and receive information, make recommendations for action and share in decision making

Stayed current in International and Global export/import procedures to ensure compliance with government regulations

Prepare and maintain all documentation in accordance with Canadian Customs procedures under the harmonized system, including accurate filing of documentation for imports, exports and refunds

Provided and kept track of NAFTA agreements and procedures for the Canadian and US entities

Updated work orders and spreadsheets to keep track of cross boarder shipments

Tracked and traced all movements from start to finish while providing clear communication between all parties

Actively participated in goal achievement while representing the policies, practices and culture of the company

Successful Accomplishments and Achievements

Saved over 100,000 in revenue through negotiated rates between vendors and carriers each year

Obtained a strong knowledge of the legislative decision-making process, aiding in the ability to make recommendations for action and decision making

Implemented an efficient process to help cut down overtime by 50% for after-hours shipments

NCR, Mississauga, ON April 2010 to March 2012

Project Coordinator (Automation Technology / Business Process)

Provided central point of communication by handling incoming calls, work orders and emails, redirecting them to the proper departments

Dispatched qualified technicians to complete service calls for customers such as Bank of Montreal, McDonalds, Starbucks and OLG

Managed and controlled all communications and outstanding workorders within specific geographical areas including resources and pats

Escalated any risks and/or changes to appropriate managing staff

Developed and maintained relationships with all clients to ensure client satisfaction and excellent deliverables, which promoted continued business and increased revenue

Improved overall productivity while working to strict deadlines and guidelines with very little room for error

Successful Accomplishments and Achievements

Managed the largest geographical area and its accounts (Greater Toronto Area) which generated more than 40% of the company’s revenue

Trained new hires internationally through digital communications

Increased NCR’s market share within each account through by providing exceptional service

MEMORABLE PROJECTS

Project Arc, St. Louis, MO USA June 2008 to August 2009 (Contract)

Program Facilitator (Medical Clinic)

Facilitated and managed large outreach programs for marginalized youth exposed to HIV, providing support, resources and other forms of aid

Point of contact between community and medical providers to aid in treatment of patients

Travelled to schools, group homes, churches and retirement homes to conduct presentations regarding sexual and reproductive health

Handled confidential medical records and documentation for health care providers and patients

Successful Accomplishments and Achievements

Created a program called P.O.W.E.R (Positive Outlook with Every Result) to help youth with HIV express themselves in a safe space

Managed medical mobile program, which serviced marginalized communities and encouraged people to get tested, while also providing them with resources and care packages

Conducted a presentation and exhibition of research and experience at the Art Gallery of Mississauga (AGM)

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