Customer Service Office Assistant

Bryan J. Gross

*** ******** ******, ********** ** 07601 347-***-**** *****.*********@*****.***

College graduate with a strong sense of dedication and responsibility, seeking an administrative position where I can apply my experience gained as an office assistant, data entry clerk, customer service associate, or sales associate.

Skills

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Customer Service

Database Administration

Outlook

Academic Qualification

Manhattanville College

Business Management Bachelor of Science Graduated 2018

Professional Experience

Humanscale New York, NY

Receptionist January 2019 – Present

Welcome, greet, and direct visitors upon their arrival in a professional manner.

Answering screening and forwarding incoming phone calls

Receiving and sorting daily mail for all employees.

Update calendars and schedule meetings.

Perform clerical duties such as filing, photocopying, and arranging courier and mail shipments.

The Clearing House New York, NY

Customer Service/Research Analyst September 2018 – November 2018

Built, refined, and managed databases of names, addresses, locations, and other relevant information of community banks and credit unions for mailing list purposes.

Initial point contact for community banks and credit unions regarding Real-Time Payments.

Engaged in several research projects regarding the European Real-Time payments system as compared to the U.S.

The Windsor Forest Hills, NY

Concierge June 2016 – April 2018

Oversaw building service operations:

Efficiently managed large call volume inquiries from tenants/guests

Interacted with residents to answer inquiries and address any building issues

Acted as an extension of the security staff

Received and storing tenant mail

Main point of contact between residents and superintended regarding inquiries and building issues

Coordinated work orders in a luxury building for tenants.

Platinum Properties New York, NY

Office Intern October 2017 – December 2017

Visited and inspected properties on Wall Street, Battery Park City and The Financial District.

Researched and used different web addresses of real-estate and leasing companies to update a spreadsheet of current and recently available rental units.

Used Microsoft Excel to enter information regarding leases for potential clients. Information included the price of rentals, the date of availability, and the contact information of the leasing offices.

Communicated with leasing offices to retrieve definitive information regarding available leases of their property.

Published available rental apartment information found on multiple online websites, which include Naked Apartments and Zillow.

Answered and directed phone calls when the receptionist was tending to other tasks.

Classic Cotton New York, NY

Office Assistant June 2015 – August 2015

Created a domestic and international prospect client spreadsheet used internally to solicit sales. Information on these databases included the names of the owner and or manager, as well as their email addresses, company addresses, phone numbers, etc.

Contacted customers to verify their contact information and email addresses for maintaining database integrity.

Assisted with receptionist related duties, which included welcoming visitors, forwarding important phone calls to immediate supervisors, and assisting with customer inquiries.

Participated in administrative tasks when projects required it.

Sunglass Hut New York, NY

Sales Associate June 2014 – August 2014

Provided customers with information about sunglasses and related merchandise and directed them to desired products

Processed sales transactions and maintained personal records of sales

Ensured that the merchandise was in optimum condition for customer presentation.

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