Office Assistant Customer Service

JASMINE NOBLE

Lufkin, Texas · 936-***-****

**********@*****.*** · www.linkedin.com/in/jasminennoble · bookend.blog

Administration Assistant-Content Writer/Editor-Technical Writer

Experienced office assistant with expertise in clerical management. Skilled in collaborating with all members of the department to achieve an organized and efficient environment. Instrumental in creating and developing successful standard operating procedures for scanning, indexing, and filing of several types of software and databases. Proficient in writing and editing a variety of technical and creative documents. Accomplished in MS Office, Outlook, Poise, and Sharpdesk.

Core Competencies

Writing, editing, and proof-reading

Interpersonal Skills

Verbal and Written Proficiency

Client Relations

Data Processing

Administration Support

Handling proprietary Information

Knowledge of PC and Mac

EXPERIENCE

September 2016 – Current

Business Office Clerk, Angelina College

Assisted students with student accounts, payment plans, and resolved account disputes.

General back of house office support duties: scanning, indexing, and filing.

Designed and developed various organizational plans and operating procedures.

Oversaw backlog project to increase organization and productivity.

Created and edited several documents for mass production for the college.

Filtered phone calls, emails, mail, and other items for the business office.

Processed account reconciliations check request batches, third party vouchers, scholarships, and bookstore budgets.

January 2013 – July 2014

Client Care Representative, Houston Society For Prevention Of Cruelty To Animals

First point of contact for customers: conducted adoptions and admissions, processed surrenders and cruelty reports accomplishing a high volume of customer returns.

Filtered calls for various departments. Completed call logs, emergency reports, and cruelty reports for legal cases maintaining a steady flow

Advise potential adopters of Houston SPCA adoption benefits, policies and procedures.

Provide information to the public about Houston SPCA programs and promoting good animal care and responsible pet ownership.

Represent the Houston SPCA by providing excellent customer service and focus.

Assist with annual fundraising initiatives such as soliciting donations during customer interactions.

EDUCATION

May 2019

Bachelor of Arts, Stephen F. Austin State University- Nacogdoches, Texas

Major- English

Minor- Technical Writing

May 2019

Associate of Arts, Angelina College- Lufkin, Texas

General Studies

ACTIVITIES

Stephen F. Austen State University Publishing Internship- 2018

oDesigned/edited e-book and print publications for distribution.

oPrepared and edited documents/images in InDesign and Photoshop.

oCo-directed the publishing team on a children’s book.

oSupervised and assisted in the graphic design and storyboarding process.

Stephen F. Austin State University Applied Skills Internship- 2019

oCollaborated with the CEO of the Nacogdoches Economic Development Corporation to produce an employee retention proposal for the HVAC company in Athens, Texas.

oResearched and developed a retention plan that pertained to the company and the community

oCollaborated with two other universities to convince the companies CEO’s to implement our plan.

oUtilized leadership, analytical, and teamwork skills to produce a well thought out plan.

Buckner Family Pathways Volunteer Program- 2016-2019

oCISC Food Bank

oJunior League Rummage Sale

oHarvey Aftermath Animal Shelters

oKurth Memorial Library Sale

oLufkin Shoe Drive

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