Morgan G. Redes

Browns Mills, NJ – 609-***-**** – ac81q2@r.postjobfree.com

CORE COMPETENCIES:

IT Cisco Networking Routing Protocols: RIP, OSPF, EIGRP, BGP, HSRP TCP/IP VPN Firewall Help Desk Dameware Active Directory LANDESK Data Migration PC Refresh/Deployment Windows XP/Vista/7/8/8.1/10 Macintosh Microsoft Office Troubleshooting Computer Hardware/Software Printers Customer Service Ticket System Documentation Data Center Healthcare

SECURITY CLEARANCE, CISCO, AND INFORMATION TECHNOLOGY (IT):

Active Security Clearance: Interim Secret (approved 1-JUL-19, awaiting issue of full Secret clearance).

Cisco Certified Network Associate (Jul. 14, 2018–2021, Cisco ID: CSCO13284586; Verification Code: 432964169019AKUJ).

CompTIA A+ Certification (Jul. 20, 2017–2020, Verification Code: 5YR8TR6N1GBEQJW2).

Google IT Support Professional Certificate (Jan. 30, 2019-does not expire, License ID: MFFWUX6NQG3A)

PROFESSIONAL EXPERIENCE:

Hackensack Meridian Health Manahawkin, NJ Feb. 2018–Jul. 2019

PC Specialist, Desktop Support Team (contract under Insight Global)

Serviced network closets/Cisco, Avaya 4850 series switches, patch panels, and VLANs weekly; configured Fortinet Fortigate 90D Firewall.

Regularly practice networking on Cisco Catalyst 3550 switch and Packet Tracer; consistently configured Cisco IOS network in 5-15 minutes.

Serviced HP LaserJet 600 series Konica Minolta Bizhub C458 printers to change rollers, fusers, and resolve paper jams and hardware issues.

Rebuilt logical printer installations on print server using Microsoft Print Management Console; recalibrated drivers and network settings.

Configured AirWatch security programs using Ground Control; learned how to configure Avaya switches using GUI interface.

Provided expert remote support using Dameware and VM View, with superior customer service in medical and data center environments.

Reimaged PCs using Windows PXE; updated privileges and programs and mapped printers using Active Directory and Citrix Agents.

Quickly provided Level I, II, III troubleshooting; documented issues with Footprints ticketing system; installed programs using LANDESK.

Efficiently resolved technical issues ranging from network connection malfunctions to hardware break/fix to server failure response.

Producing Youtube series demonstrating computer and Cisco hardware management and router/switch configurations: https://www.youtube.com/channel/UC03WW5BFTeoFJ8JWPKyBA4w; 2 years hands-on networking classroom experience.

Fox Chase Cancer Center Philadelphia, PA Nov. 2017–Feb. 2018

PC Technician (contract under Beacon Hill Technologies)

Documented fast, efficient, and accurate process for installing critical programs-process became the standard operating procedure for project.

Refreshed, reimaged, and redeployed staff PCs while migrating all client data; added PCs/accounts to hospital domain; cloned hard drives.

Utilized Symantec Ghost program and Cisco AnyConnect VPN to prepare PCs for redeployment; remapped staff printers and drives.

PCM Bordentown, NJ Oct. 2017–Dec. 2017

Primary Technician (weekend contracts via SmartSource)

Exceeded standards and expectations, completing sites more quickly and efficiently than estimated time allotments, and saving several hours.

Promoted to Primary Technician after demonstrating competency and reliability with thousands of dollars of expensive computer hardware.

Refreshed PCs in PNC Bank storefronts; swapped out existing hardware for replacement thin clients and peripherals; documented issues.

CompuCom Lawrenceville, NJ Oct. 2017–Nov. 2017

PC Technician (contract under Robert Half)

Refreshed and reimaged laptops; upgraded memory and operating systems from Windows 7 to Windows 10; performed full data migration.

Utilized Windows PXE image deployment system; redeployed PCs to client offices and performed password handoff with clients.

Sprint Lakewood, NJ Apr. 2015–Sep. 2017

Full-Time Retail Consultant

Provided on-site technical support for printers, laptops, desktops, WYSE thin clients, smart phones, and network equipment.

Top market sales representative, December 2016 and March 2017; top 8th store nationally and top 4th store in tri-state district, January 2017.

Awarded several cash bonuses and citations from district manager for superior performance and outstanding customer service.

Promoted to full-time status, March 2016; top performance for market at Brick store on first day; overhauled entire store alone in 11 days.

Recognized by management for superior performance exceeding expectations; awarded I-Recognize cash bonuses, Summer 2015.

Earned letters of recommendation from customers for superior customer service; outperformed neighboring stores while working alone.

Convinced customers to switch from rival carriers to Sprint by closing superior plans, services, and technology deals.

EDUCATION:

Bachelor of Arts x3, Rowan University, Glassboro, NJ, May 2013: Communications, Writing Arts, Political Science (Distinguished Senior).

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