LEE WIELGOLINSKI

** **** ******, ********, **, **828 • 732-***-**** • ac81pv@r.postjobfree.com

OBJECTIVE

Desire a fulfilling position in a challenging environment allowing me to use my interpersonal skills and problem-solving talents.

SKILLS

Department management and supervision of employees.

Manage the SharePoint 2010 to 2016 project. Implement new servers and transfer of the company data.

Extensive knowledge of Windows 98 through Windows 10, Windows Server 2000 through 2016, Microsoft Exchange, Macintosh OS 9 through 10.11, and Macintosh Server.

20 + years of knowledge with Apple and Windows hardware and software.

Copier and printer repair (as well as purchasing and leasing) for entire agencies.

Setup, installation, and migration of financial systems and software for corporate companies. (Harris, Clients and Profits, Quick Books Pro, Quicken, Intuit Pro Series, 1099 Pro)

In-depth comprehension of Cisco routers, HP Pro-curve switches; manage Sonic Wall, Cisco, and Fortinet firewalls for networking connectivity.

Administration of network backups utilizing Veritas, Symantec Backup Exec, and Retrospect, with Overland robotic DLT tape libraries, external hard drives with continuous backup, and LT0 drives.

Setup and management of virus protection administration via Trend Micro Server Protect, Office Scan, Symantec Endpoint and Symantec Antivirus Corporate Edition for Windows and Macintosh

Audio & visual equipment set-up for client presentations.

Skilled in all aspects of PC and Macintosh hardware including system building, imaging, upgrades and repairs.

Experience with Polycom video conferencing units over multiple sites.

Blackberry Enterprise Server 4.0 Administration. Citrix skills with the administration of 80 users.

Administration of Mitel, Nortel, Televantage, PBX, VOIP, and ActiveVoice voicemail systems.

Excellent customer service skills resulting in quality end user support.

Provided exact and effective verbal and written communications to provide quality technical documentation.

Perform Active Directory tasks; creation, configuration and management of accounts (users, group, computer, organizational units). Involved with Active Directory Migration project for 11 network companies of HealthSTAR.

Extensive knowledge of Office (2003, 2007, 2013, 2016), Quark Xpress, Adobe Photoshop, Adobe Illustrator, Adobe In-Design, Outlook 2003-2013, Entourage 2004-2011, One Note, Visio, Exchange Server 2000 & 2003, File Maker Pro, Act Database, and Extensis Universal Type Server for Macintosh and PC.

Installation, management and repair of the following: IBM xSeries servers, BladeCenter servers, HP Proliant servers, Macintosh XServe, Think Center desktops, ThinkPad laptops, HP laptops, IBM FAStT 700 Storage Area Network and associated components, HP printers, Citrix MetaFrame XP, and Apple Server.

Management and execution of nine corporate company building moves.

Maintenance and management of IT infrastructure at multiple sites.

Back up and restoration of company’s website, Wordpress SQL database.

Maintenance of 100 Macintosh computers with updates, installs, upgrades, and troubleshooting.

Upgraded 50 Macintosh computers with Creative Suite 5 – Creative Cloud and Extensis Univeral Type Server. EXPERIENCE

IT End User Support and Help Desk (600+ Users) 2016-Present Iconectiv, Bridgewater, NJ

Responsible for the repairs, maintenance, upgrades and support for over 600 + user’s computer equipment remotely and locally in the office. Organize and maintain user’s issues via Service Now ticketing system. Setup and manage email distribution lists, user’s accounts, and shared email groups via Office 365. Manage user’s system access and security permissions through Active Directory. Manage, setup, and create RSA tokens for VPN access. Permit user’s cell phone access through the secure management tool Mobile Iron. Setup and manage the company’s VOIP telephone system through 8x8 Virtual Office. Manage company assets and equipment through LanSweeper software. Install and manage secure email attachments through Vera email client security. Encrypt and secure local user’s hard drives with the installation and management of Bit Locker Security. Manage and update the company’s anti-virus security through Symantec Anti-Virus End Point Protection Manager. Create detailed instructional documentation for users and other members in the IT department about the hardware and software used in the company. Repair and maintain the company’s six color Canon copiers. Manage, order supplies and hardware used with the IT equipment in the company. Manage the client’s Windows system and Office updates through WSUS server. Manage the five wireless network systems for user’s network access through personal and company given equipment. Manage and facilitate the SharePoint 2016 server within the organization. IT Director and Help Desk (80 Users) 2007-2016

The Sawtooth Group, Red Bank, NJ

Responsible for all troubleshooting and maintenance of the entire agency’s clients, network, tape backup, and e-mail system between two locations. Maintain user’s permission and access with Active Directory. Daily backup to tapes connected to DLT LT03 tape drives with Norton Backup Exec 11 and Backup Exec 15. Instituted VPN access to employees via Cisco VPN Client and server. Responsible for Windows 7, Windows 10, and OS X client machines connected to HP Proliant servers. Maintain the company’s printers and video equipment daily. Manage, order, set up, and maintain 50 Blackberry’s for users who travel daily. Administer and upgrade the company’s financial system. Procure hardware, software and supplies daily. Create documentation such as disaster recovery, computer procedures, network schematics, and budget reports for top management. Manage studio of 20 Macintosh clients with purchases, updates, and maintenance of computers. Integrate IPad technology and hardware into the infrastructure at the company for road and internal events. Performed company move from Woodbridge, NJ to Red Bank, NJ in June of 2012. Migrated 75 Windows XP computers to Windows 7 through Norton Ghost and Arconis disk imaging software.

IT Director and Help Desk (60 Users) 2007-2008

The Daily Targum, New Brunswick, NJ

(Rutgers University School Newspaper) (Consultant) Oversaw all computer systems and related technology including hardware, software, and networking. Replaced all the network switches, Macintosh and PC file servers and domain controllers in company. Provided daily technical support, equipment maintenance and identify technology needs, trends. Advised departments on all technological matters. Responsible for routine upkeep and daily maintenance of all computer-related hardware and software. Proposed a capital expenditures budget for the business manager’s meeting to the board of trustees. Responsible for all inventory, documentation, and contingency planning requirements within the IT department. Responsible for determining technological needs of the company with purchasing necessary hardware, software, and services.

IT Director and Help Desk (60 Users) 2006-2007

HealthEd, Clark, New Jersey

Provided daily IT support for 100 users. Installed and configured software, hardware in desktop and notebook computers. Documented procedures, training users and interfacing with vendors. Responsible for server maintenance and network support. Working knowledge of desktop applications including MS Office Suite and In-Design. Network and working knowledge of Windows 2003, Windows XP, Vista, IIS administration, TCP/IP protocols, and Active Directory. Maintained desktop/network security including Windows firewall and antivirus setup through Norton Antivirus Enterprise Server. Troubleshoot general PC hardware and network connection issues. Setup and troubleshoot Macintosh OS X platforms in the creative studio. Maintained Mitel and Televantage phone systems with upgrades and repairs. Managed and maintained the Blackberry Bes Server.

IT Group Manager and Help Desk (300 Users) 2003-2006 Centron, New York, NY

(HealthSTAR Communications Inc., Woodbridge, NJ)

Coordinated IT needs for corporate office and four network companies. Provided daily on and offsite desktop/server/network support to corporate users. Traveled to network companies to provide on-site support for new hardware and network integrations. Provided phone and on-site help desk support. Provided installation, support, updating, and troubleshooting for all Windows and Macintosh operating systems. Provided support for corporate and network companies via Microsoft Remote Desktop Connection. Upgraded corporate design studio with new hardware and software for 12 users. Coordinated and managed company move of entire advertising and Public Relations firm from New Jersey to New York. IT Group Manager and Help Desk (120 Users) 1994-2003 The Sawtooth Group, Woodbridge, NJ

Responsible for all troubleshooting and maintenance of entire agency’s clients, network, Internet, and e-mail systems. Troubleshoot Cisco Router and Raptor firewall to maintain connection to the Internet and e-mail systems. Maintained and organized five agency servers including Windows NT with Raid drive technology. Setup electronic file transfers between agency and outside companies through Foresight, PC Anywhere, FTP Fetch and FirstClass systems. Coordinated and managed move of entire company to new location in New Jersey. Named Agency Employee of the Year in 2000. Computer Artist 1991-1994

The Sawtooth Group, Woodbridge, NJ

Assisted various art directors on many jobs on both consumer and pharmaceutical accounts. Responsibilities included producing jobs from rough sketches or layouts to production pieces created with the use of the computer. Setup jobs using software such as QuarkXpress, Adobe Illustrator, and Adobe Photoshop. Flight checked disks to ensure that jobs were prepared in a proper fashion for production. Scanned and photo retouched hi-res and lo-res images for placement in ads and brochures.

EDUCATION:

Middlesex County College, Edison, NJ, associate degree in Marketing Art and Design, 1992 New Horizons, Edison, NJ, MCSE Training, 2000

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