Customer Service Representative

J. Patrick Bergen, Jr.

**** ** *********** ** **** Springs, MO 64029 Phone: 816-***-**** Email: *********@*****.***

To leverage my experience in securing a position with a growing company that will utilize my skills in leadership, customer service, and strong communication to assist customers.

KEY SKILLS AND COMPETENCIES

Highly detail-oriented

Excellent interpersonal and customer service skills

Able to prioritize and delegate tasks to ensure timely completion within a team environment

Highly dependable and loyal

Self-starter, quick learner and highly motivated

Strong communication, organizational and decision-making skills

Team Player and service oriented

Capability to lead and take initiative

Work well under stress and adapts easily to varied situations

Utilizes a professional attitude and demeanor

Conflict resolution

EXPERIENCE

Union Commercial Roofer

Great Plains Current

Inspect problem roofs to determine repair needs

Replace damage or rotting joists or plywood

Install vapor barriers or insulation layers

Install material to make roof water tight

Cutting roofing materials around walls or vents

Restaurant Manager

Minsky's 2017

Coordinating daily front and back of house restaurant operations

Delivering food and beverage service and maximizing customer satisfaction

Responding efficiently and accurately to patron complaints

Regularly review product quality and inventory

Appraise staff performance to provide feedback and improve productivity

Control operational costs and identify measures to cut waste

Create detailed reports on weekly, monthly, and annual revenue expenses

J. PATRICK BERGEN

Dual Rate Supervisor

Hollywood Casino 2012-2017

Supervisor Duties

Level II Gaming license – high level background check

Monitor guests, dealers and games

Evaluated dealers as required

Communicated with guests to ensure their satisfaction

Enforced gaming table rules

Monitor staff performance and ensure adherence to all casino policies and procedures

Train new dealers

Responsible for protection and balancing of bankroll

Monitors compliance and prepares documents relating to federal currency transaction regulation

Settles customer disputes

Dealer Duties

Exchanges cash for chips

Ensures wagers are placed correctly

Deals games according to gaming policies and procedures

Computes payable odds to pay winnings wages

Follows strict code of conduct

Route Service Representative

Ameripride 2009 - 2011

Ensure timely deliveries

Operate company delivery vehicle

Managed Inventory and place orders for 100+ accounts

Utilize point of purchase materials to drive sales

Customer service to assigned accounts to build and maintain rapport

Load, unload and drive products to their destination

EDUCATION

Truman High School 2003

Independence, Missouri

MILITARY SERVICE

United States Navy 2003-2006

La Maddalena, Italy

USS Emory S. Land AS-39

Held SECRET security level clearance

REFERENCES

Available Upon Request

Contact this candidate