Mental Health Customer Service
Resume:
Audrey E. Clement
*** *** *****, *****, ******* News, VA 23603
**************@*******.***
Profile:
I bring an extensive amount of highly successful experience excelling in and providing unrivaled customer service. I have provided training of life skills along with other related services. I am a self-starter, results driven and require minimal supervision. I am excellent at time management and prioritizing projects. Counseling, training, exceptional oral and written communication along with remarkable outreach abilities are among the qualifications and attributes I will deliver to the your organization. I know how to assess skills and abilities, and I will be able to adjust them to your organization.
Education:
Bachelor of Arts, Sociology
Saint Leo University, Tampa, Florida
Cum Laude
Work Experience gap:
Completion of Bachelor Degree 2010 - 2015
Work Experience:
Qualified Mental Health Professional
9/2017 - 11/2018
Divine Behavioral Services
11838 Rock Landing #220, Newport News, VA
Assessed Mental Health Status. Evaluated and interpreted information gathered in interviews. Interviewed and assessed clients needs and concerns such as parenting, childcare, finances and child delinquency. Evaluated and interpreted information gathered in interviews. Performed intensive in-home services for children struggling with mental illness and mental development disabilities. Provided mental health skill building for adults with mental illnesses and developmental disabilities.
Assisted clients in prioritizing issues and developing plans and goals.
Provided clients with education to take advantage of services available along with guidance referral options to ensure clients have access and assistance.
Gathered data and developed Individual Service Plans (ISP) designed to assist clients with meeting their needs.
Skilled with establishing and maintaining effective working relationships using tact an diplomacy in interactions with clients, families, program representatives and officials.
Escorted Clients to Doctors Exams Discussed Mental Health Status with Doctors
Assisted clients in prioritizing issues and Modeled Communication, Good Hygeine, Self Esteem, Modeled Behavior Modification,Taught Communication Skills
Qualified Mental Health Professional/Community Liaison
04/2017 - 07/2017
New Directions for Broken Families
739 Thimble Shoals Blvd., Newport News, VA
Interviewed and assessed clients needs and concerns such as parenting, childcare, finances and child delinquency. Evaluated and interpreted information gathered in interviews. Performed intensive in-home services for children struggling with mental illness and mental development disabilities. Provided mental health skill building for adults with mental illnesses and developmental disabilities.
Assisted clients in prioritizing issues and developing plans and goals.
Provided clients with education to take advantage of services available along with guidance referral options to ensure clients have access and assistance.
Gathered data and developed Individual Service Plans (ISP) designed to assist clients with meeting their needs.
Skilled with establishing and maintaining effective working relationships using tact an diplomacy in interactions with clients, families, program representatives and officials.
Volunteer Army Community Service Program Assistant 11/2013-Present
Army Community Service Center (ACS) Joint Base Langley-Eustis (JBLE) Army Installation, Fort Eustis, VA 23604
Directly assisted in the Implementation of the Advancement Individual Training (AIT) Information Fair servicing over 1500 graduating soldiers and family members on a monthly basis, ensuring families can function and be resilient when the soldier is deployed.
I spearhead the AIT Job Fair raising awareness of the program among members of JBLE and other local military installations. The AIT Job Fair program is a Benchmark for Joint Base Langley Eustis and other Joint Base Installations. This requires effective coordination of all parties involved ensuring the Information Fair is successful, which I do successfully.
I was awarded Volunteer of the Quarter and Volunteer of the Month for the successful collaboration and assistance with the implementation of the AIT Job Fair program. I received recognition for my demonstration of leadership, along with the effective relationship building with other participants, along with the Army leadership.
I Instruct Army Family Team Building (AFTB) courses. I am a Certified Instructor/Facilitator of courses offered to soldiers, DOD civilians and spouses on training of Army knowledge, effective communication, conflict management and resolution, effective leadership along with several other subjects. I attained the required Certification to instruct the courses and facilitate groups requested by Army leadership.
Assists with setting up and coordinating the Quarterly and Annual Volunteer Recognition Program/Community Events Council (CEC). The CEC raises awareness of ACS sponsored programs available to JBLE service members, Coast Guard, Navy and their families. This event involves over 500 participants facilitating the dissemination of information to their units and the JBLE community.
I provide unrivalled Customer Service while receiving over 100 incoming calls daily. I boost morale within ACS of the soldiers while obtaining and validating documentation in excess of 20,000 soldiers while processing onto and off of Fort Eustis Installation annually.
Ensure computers and fax machines are operating for the needs of the customers.
I operate the ACS Information Referral Center as a one -person entity when needed, a center which often requires manning by 3 people.
I successfully update databases and disseminate information and correspondence by written, oral, email, telephone and on-line services, supporting the 20,000 soldiers, and volunteers at Fort Eustis.
Mortgage Loan Officer 12/2008 – 5/2010
Franklin American Mortgage 3526 George Washington Memorial Hwy, Yorktown, VA 23693
I effectively counseled with clients seeking to purchase or refinance their properties assisting customers determine the best loan product for their budget.
I built relationships based on trust, and professionalism for the continuance of referral business.
I continually provided expert consultation and aggressively sold mortgage products, resulting in $1,000,000 production goal, adding value to the company.
Precisely reviewed and monitored credit history to determine loan risk, and counseled clients on effective money management, budgeting and maintaining a good credit history.
Monitored loans in process from beginning to closing, allowing for constant referral business for the company.
I expertly managed client databases resulting in and ensuring repeat and referral business.
I hosted educational briefings informing Realtors, Title Companies and other participants ensuring they were educated on industry changes thus promoting and growing professional relationships.
Mortgage Loan Officer 08/2007 – 12/2008
SunTrust Mortgage Company 1 Merchant Square Newport News, Virginia 23608
Originated loans and aggressively sold mortgages and built a refinancing business that resulted in new business and production of $800,000 monthly.
Expertly managed client databases resulting in repeat and referral business.
Developed effective marketing databases providing the ability to add new loans to company.
Bolstered superior long lasting relationships with loan financers, appraisers, Title Companies and Realtors that continue currently, resulting in continued referrals and networking opportunities.
Demonstrated relationship building, bringing new business to the company through leadership and intimacy
Conducted briefings and educational events within local communities, educating potential and current homeowners on pros and cons of homeownership. Fostering trust and future business for the company.
Mortgage Loan Officer 01/2004 – 08/2007
American Home Mortgage 1 Merchant Square Blvd Newport News, Virginia 23608
Originated loans and aggressively sold mortgages and built a refinancing business that resulted in new business and production of $800,000 monthly.
Conducted cold calls to prospect businesses, Real Estate Agents and Title companies to solicit sales.
Presented different loan features to clients to ensue the best product matching. Pre-qualified and pre-approved applications, and evaluated client credit history.
Mary Kay Sales Incorporation 09/1996 – 10/2001
Mary Kay Sales Director 44 Eagles Landing, Hampton 23666
Built a team of 30 women, earning the free use of the Mary Kay’s prestigious Red Grand AM.
Inspired, Motivated and educated 15-30 women weekly on sales, self-esteem and The Dream of owning your own business.
USAF 08/1987 – 09/1996
Drug and Alcohol Counselor, Charleston, SC, Hampton, VA, Seoul, Korea
I worked with a team of airmen processing in excess of 1,000 2000 personnel records, keeping up with the records of 1500 Incoming and outgoing airmen. I worked with a Disaster Preparedness Team (Like FEMA), ensuring the readiness of the base in the event of. These numbers varied from base.
I taught numerous classes to all ranks of airmen preparing them for deployment in cases of emergencies. During Hurricane Hugo, I was awarded an Award of Excellence for my exceptional work. I earned many awards while working in various administrative units; I had a wide array of jobs. I also supervised in several different positions.
As a Drug and Alcohol Counselor, I counseled airmen and upper echelon leadership on using alcohol properly. I was a Licensed and Certified Drug and Alcohol Counselor, where I facilitated groups and taught numerous classes. I was responsible for keeping up with 25 – 50 records bi-monthly of airmen that were being discharged due to their alcohol problems. These numbers varied from each duty station.
I taught Educational Classes on Drugs and Alcohol to several units on the Air Force Base. I performed Staff Assistance Visits with Air Force Leadership assessing the working culture. The units ranged from. I was in charge of briefing every airmen that arrived at each duty station on the policies of the Drug and Alcohol Program.
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