Social Media Customer Service
Resume:
Jade Boykins
Lithia Spring, GA
************@*****.***
Skills
Media background
Management skills
Strong creative vision
Proficient in Creative Cloud
Knowledge of Microsoft Word, Excel and PowerPoint
Strong communication skills
Talented public speaker
Thrives under pressure
Artistic talent
Knowledgeable on current affairs, news issues and social trends
Customer service
Experience
December 2018-Present
Customer Service Representative/ Lively Hood Insurance Agency
Attracts potential customers by answering service questions.
Suggesting information about other products and services.
Opens customer accounts by recording account information and maintain customer records by updating account information.
Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments and complaints.
Ensure customer satisfaction and provide professional customer support.
January 2018-December 2018
Editor-In-Chief / The Gramblinite Newspaper, Grambling, LA
Manages/supervises the production of the weekly printed campus newspaper.
Editing and preparing submitted articles for publication.
Training staff through a variety of brainstorming and information sharing sessions.
Delegating different job assignments to staff members.
Answering the newsroom’s land line to take requests for stories, set up interviews, etc. Also responding to all emails in the newspaper email inbox.
Instructing Adobe InDesign training sessions, creating multiple newspaper pages on a regular basis using InDesign.
Prospecting and soliciting articles for staff coverage.
Responding and composing emails, creating small graphics for different pages and assigning staff to different assignments/duties.
August 2018-December 2018
Camera Operator, Floor Direct & On-Screen Talent / GSU TV Center, Grambling, LA
Physically operating the camera and maintaining composition and camera angles throughout a given scene or shot.
Collaborate with the director, director of photography, actors and crew to make technical and creative decisions while following the orders of the set/request for the production.
Responsible for managing the entire crew.
On-call to fill in for on scene talent.
Running the boards and screens in the production room.
September 2015-December 2018
Art & Style Editor, Social Media Coordinator/ The Gramblinite Newspaper, Grambling, Louisiana
Editing and laying out content for page.
Conducting interviews for stories and social media content.
Creating and implementing marketing ideas to promote the newspaper on campus.
Providing content for Twitter and Instagram pages.
Responsible for growing The Gramblinite’s new Instagram page(@gsunewspaper) to over 1,000+ followers in less than a week.
Creating different social media tactics to engage followers.
January 2016-December 2018
On-Air Personality, Producer/ Sweet Tea Radio Show, Grambling, Louisiana
Entertaining an audience during a given time slot, including news/talk, sports and music.
Filling the time by taking input from the audience or interview special guests.
Producing and coordinating the content of radio shows.
Making everything sound smooth and well put together, creating the playlist, track down interviewees.
Using technical skills and expert knowledge of state-of-the-art software, such as Adobe Audition, to edit audio samples.
Creative flair to conjure up ideas for forthcoming shows, write scripts/ type show rundown sheets and make the most of audience-generated content, such as sound bites and phone-ins.
January 2016-December 2018
News Director/The Radio Lab, Grambling, LA
Reading on-air public service announcements during midday time slot.
Collaborating with other on campus organizations and the community for advertisements.
Interviewing various campus leaders for updates and information on current news on campus.
Operating the switchboard and editing/mixing down all file to run daily in the log system.
May 2018-August 2018
Special Correspondent, Reporter & News Writer / Blazin’ 93.2, Macon, GA
Setting up the station tent in different locations for live remotes.
Creating content for run sheets for the show every day.
Taking pictures for social media, inserting liners in music mixdowns, operating production equipment.
Education
DECEMBER 14, 2018 Bachelor of Arts in Mass Communication/ Grambling State University, Grambling, LA
AUGUST 2014-MAY 2015 Bachelor of Arts in Mass Communication/ Atlanta Metropolitan State College, Atlanta, Georgia
References
Jacqueline Parks,
Director, Jackie’s Child Care
********@***.***
Denise Alexander
Supervisor (Current), Lively Hood Insurance Agency
***********@*****.***
Wanda Peters
Supervisor, The Gramblinite
******************@*****.***
Contact this candidate