Sales Inside
Resume:
Milu Jacob
Associate Sales Lead
Personal Info
Address
*****, *** **********, *******, *******
Phone
*********@*******.***
Date of birth
https://www.linkedin.com/in/milu-jacob-
8761a4bb/
Skills
Solution Selling
advanced
Sales Strategy Ideation
Revenue Forecasting and Scaling
Team Building and Training
Strong and clear articulation
A relationship-driven sales professional responsible for educating clients on the multiple product offerings that Freshworks provides while being passionately curious about each client's unique business needs and requirements. Strongly believes in playing the role of a product evangelist who is capable of facilitating communication between customers, executives and internal stakeholders to meet product, legal, security requirements for effective operations and accomplishing corporate interests. Dedicated professional with the belief that consistency and perseverance build the most successful business partnerships. Successful at expanding network connections and introducing multiple products persuasively.
• Requirement Gathering and Prospecting
• Product Demonstration for Prospective and Existing clients
• Key Account Handling and StakeHolder Mapping
• Implementing the solution & meeting the Go-live for customers
• Devising sales strategies to scale team and achieve revenue targets
• Structuring pipeline and building process
Experience
2018-01 -
present
Associate Sales Lead
Freshworks
Achievement :
•
• Responsible for team’s month on month revenue targets. Devised strategies and aligned team structure for scaling revenue by 30% in terms of Monthly Recurring Revenue by closing high velocity deals.
•
Established Lead Management process for Inbound Leads and referral programme for Freshwork's suite of products.
•
Work closely with the Pre-Sales team to create customer segments based on Product Adoption to quicken sales cycle. Enabling timely and smooth deal conversion for the entire team by liaising with Sales enablement teams.
•
Assessed and researched client to develop effective tactical plans to drive client conversion.
•
Trained new joiners to manage process compliance and effectively achieve targets month- on-month.
•
• Established a Sales process and set up the CRM tool to cater to MarketFox’s specific needs Was responsible to qualify the inbound leads,develop interest in the product and convert them to customers through product demos and setup sessions
•
Forecasted the monthly and annual revenue in consultation with the Marketing team. Explore opportunity to identify resellers to liaise with.
•
• Handled all the Pre-sales and Post sales responsibilities such as on-boarding and support.
• Constantly tracked customer feedback to pass on relevant inputs to the Product team. In the past 4.5 years, I had my hands in experiencing and learning these regularly:
• Was single handedly responsible for bringing in 45% revenue against the team target in 2
• Trained 3 new recruits to scale over a 1 month period. 2017-05 -
2018-12 MarketFox
Sales Lead
• Hit an all time high of $10000 MRR.
2014-04 -
2017-04
Business Development Manager
FreshDesk
Achievement :
As a BDM in Europe, I was responsible for end to end management of accounts in regions such as Germany, Belgium, Netherlands, Switzerland, Norway, Sweden, Estonia and Turkey.
•
Performed end to end Sales Cycle activities such as qualifying potential clients, establishing contacts, identifying decision makers, scheduling appointments, presenting solution and ensuring closure. The account set was a mix of European based MNC’s, Small and Medium Businesses, B2B’s and B2C’s.
•
• Helped setup Inside Sales Process.
• Was responsible for adding in half a million in revenue in 2015. Develop and plan account strategies and activities for Enterprise accounts including Migration Planning, Transition of Knowledge, Workflow implementation, StakeHolder Mapping, Competitor Analysis.
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• MVP of the year 2015-2016 (FreshWorks)
Nominated to visit Europe to attend events and help Enterprise client transition to FreshDesk.
•
Education
2012-05 -
2014-04
Great Lakes Institute of Management
Master of Business Administration (M.B.A) in Marketing and HR Activities and Society :
Primary Member of the Consulting Committee
Primary Member of Karma Yoga
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