Customer Service Sales

ROLLEY D.YECYEC

Flat ** Bldg. **** Rd *** Blk. **13, Zubara Ave. Gudaibiya Bahrain

C: +973******** ************@*****.***

PROFESSIONAL SUMMARY

To find a work place where I can showcase my skill, upgrade my knowledge and contribute to the company’s growth. To join a reputed organization with high moral and experience to achieve organizational and personal goals that will provide me advanced opportunity in the field of good customer service.

SKILLS

Customer-oriented Quick learner

Point of Sales (POS) system operation Fast and efficient worker Organized multi-tasker Strong attention to safe food handling procedures Dedicated team player Computer literate

WORK HISTORY

SM Department Store

Davao City Philippines – May 2016

Sales Associates for Shoes and Garments Department Contributes to achieving and exceeding personal performance and team goals. Promptly and empathetically handles guests concerns and complaints. Suggesting Customers needs.

Assisting which is the best item that fit for the guest. Kentucky Fried Chicken ( KFC ) Bahrain

Team Member(Cook/Cashier) / and Promoted as a Shift Supervisor KFC Manama, Bahrain October 2016 – Current

Cross-trained in different stations.

Prepares food items consistently and in compliance with the store standards. It helps in maintaining safe food handling procedures at all times by sanitizing surfaces when beginning new tasks to avoid cross-contamination. Positively engages with customers and offering information and providing suggestions and showing genuine appreciation for their business. Helps in keeping track with the products in store and assists with inventory. Diligently restocks work stations and display cases. Informs the manager on duty when supplies are low or if equipment are not functioning properly. Demonstrates integrity and honesty while interacting with guests, team members and managers.

Stores food in designated containers and storage areas to prevent spoilage or cross-contamination.

Maintains high standards of customer service during high-volume, fast-paced operations.

EDUCATION

BACHELOR OF SCIENCE Hotel and Restaurant Management Caraga State University Cabadbaran Campus

Philippines, April 2016

LANGUAGE/DIALECT SPOKEN

Proficient in English and Filipino language, both oral and written. Basic Arabic.

ADDITIONAL INFORMATION

I have participated in different conventions and was provided certification in the following events: HRM and

Tourism Students' Summit in September 2012; Cake Decorating in August 2013; 7 th Caraga Culinary Show

in February 2015; Food Handlers Seminars On Personal Hygiene, Food Safety and Sanitation in February

2015; Skills Challenge in August 2015; 8th Caraga Culinary Show in March 2016 and Career Development

Seminar Workshop in March 2016.

I hereby state and declare that whatever stated herein above is true and correct to the best of my knowledge and I believe the same to be true.

Rolley D. Yecyec

Applicant’s Name

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