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Customer Service Manager

Location:
Springfield, VA
Posted:
April 09, 2019

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Resume:

Yolonda Webster

Chef/ Cafe'Supervisor

Oakton, VA

ac81mr@r.postjobfree.com

571-***-****

Extensive experience in providing customer service excellence, demonstrating leadership/ management qualities and the ability to engage members of diverse background, status and education to align with positive results for. I am a good financial steward and promote the behaviors of safety/wellness being a core value. As an entrepreneur, I understand the importance of balancing performance by the employees and production for the company. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Chef/Cafe' Supervisor

ServiceSource - Oakton, VA

January 2019 to Present

My position is that of prepping an excuting healthy quality food to patrons in our corporate office, as well as patrons in our surrounding area. Giving Ability One Adults the hands on work experience of food service as well culinary skills.

Assistant Project Manager

ServiceSource - Quantico, VA

May 2017 to Present

My most exciting accomplishments is on a daily basis by helping my Food Service Workers whom maneuver through life differently than I an the majority of society build work skills and overcome life's challenges in the work place.

Chef/Kitchen Manager

Corporate Chefs Inc. - Fairfax, VA

October 2016 to March 2017

Provided strong leadership, through skillset, education, and agility. Managed 6 cooks and guided them through a Vigorous production and execution, and service for 500 to 600 government civilians and officials hands on. Prepared healthy, quality and safe cuisines fresh and from scratch daily. Ordered all kitchens products, and prepared Culinary specification and dietary needs. COOK

SODEXO - Quantico, VA

May 2012 to June 2015

Duties Includes:

Food Safety

Food Preparation

Hot/Cold Food Handling

Cleanliness of Galley

Utilization of Industrial Equipment (i.e. ovens, deep fryers, sharp knives)

HACCP/Culinary Planning Menus

Leadership/Teamwork/Employee Engagement

Customer Service Excellence

MESS ATTENDANT

SERVICE SOURCE - Quantico, VA

January 2007 to May 2012

Duties Included:

Customer Service

Server

Salad Preparations

Janitorial - Facility Management

Dish Washer

MANAGER

SWEET FACTORY - Woodbridge, VA

November 2006 to December 2007

Duties Included:

Customer Service

Managed 4 Direct Report Employees

Floor Planning

Shipping/Receiving/Inventory

Bank/Safe Deposits/Loss Prevention

ASSISTANT MANAGER

LA WEIGHT LOSS - Woodbridge, VA

February 2003 to January 2004

Duties Included:

Customer Service - Bank deposits/inventory/shipping/receiving

Leadership Ownership of Center/Complex - 12 Hour Shifts/ 6 Days per Week

Managed 6 Direct Reports - Counselors/trained/motivation/engagement/increase sales

Financial Stewardship - Increased New Enrollment - 50% Sales Grossed of Center Revenue

One on One Counseling - Clients/Clients Audits

Education

AAS in Culinary Management

STRATFORD UNIVERSITY

Skills

Refer to Resume' (7 years), POS, Inventory, time management, Customer Service, Cash Handling, Inventory Management, retail sales, Scheduling

Certifications/Licenses

ServSafe

April 2018 to April 2023

National Restaurant Association

Additional Information

I currently work as an Assistant Project Manager for Servicesource in the Dinning facilities where I help lead/developed A1 disabled adult participants into the workforce servicing Marines in the manner of serving food, kitchen technicians, sanitation technicians, and Customer service representatives. I have been actively in this position for 1 year/1 month.



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