Customer Service Manager
Resume:
Sundaram Manivannan
: +91-860******* : ********************@*****.***
In quest of professional enrichment opportunities in Store Ware house & Supply Chain Management, Total supply chain Excellency with an organization of high repute
SKILL SET
Was working with ACG Pharma Technnologies Pvt. Ltd. as Assistant Manager-Inventory Control & Stores.
Developing strategic goals and objectives for materials management in alignment with vision and organizational goals, in collaboration with other functions, identifying and implementing industry best practices in supplier development, procurement and inventory management in order to achieve operational excellence
WORK EXPERIENCE
ORGANISATIONAL EXPERIENCE
ACG Pharma Technologies Pvt Ltd as Assistant Manager-Inventory Control & Stores from Aug’17
Achievements:
Overseeing the store management and maintaining reduced inventory levels. Maintaining the stock of material without any variance by conducting perpetual stock verification and documentation.
Reduced Inventory from 44 crores to 33 crores
Monitoring of Non-moving & Slow moving through SAP reports & same highlighted to Management
No line stoppage, timely issuing of material without any shortages. Sending wooden, plastic scrap on daily bases.
OJT provided to subordinates & casuals whenever required
Perpetual Inventory implemented for Inventory 100% accuracy Carrying out storehouse & inventory management and monitoring the replenishment of stock items by informing buyers to raise purchase indents and delivery advices & same scrutinizing the indents.
Undertaking perpetual inventory checks of stock at regular intervals, co-ordinate with marketing department for receipt, checking and clarification of all incoming sales/ purchase orders.
Arranging timely procurement of various raw materials. Ensuring optimum inventory levels for achieving cost savings for without hampering the Production/ Project operations and preparing reports for the same.
Implementing systems for meeting different quality standards, for maintaining relevant documents.
Spearheading cost reduction initiatives consolidating tasks, eliminating non-value-added processes & complete re-engineering of processes and systems.
Analyzing existing processes and re-designing the same for enhancing operational efficiency and achieving maximum cost savings; spearheading value engineering initiatives.
Bin implementation done in SAP.
Implemented Bar code system in SAP, thereby reducing manual errors, time saving, quick retrieval of material both to inside and outside vendor,
Brought Visual management to Stores thereby having aesthetics look & easy material pulling for shop
Supervising operations to ensure efficiency in all aspects of the customer service delivery.
Providing direction, support & guidelines to a team of customer service agents & monitor their performance to ensure efficient resolution of customer complaints through correspondence, visits & internal coordination.
Standardized item codes, brought down from 15000 codes to 12000.
Implementation of 5S with proper layouts for respective racking system & maintaining sustainability
Supervising operations to ensure efficiency in all aspects of the customer service delivery.
Providing direction, support & guidelines to a team of customer service agents & monitor their performance to ensure efficient resolution of customer complaints through correspondence, visits & internal coordination.
Preparation of Daily Report regarding Complete details of Materials Issue, Receipt, and Consumption.
Working in - SAP – MATERIALS MANAGEMENT MODULE
Adherence to Safety & being member of the Jumbo Team for addressing various hazardous material & safe material handling system & providing training to respective subordinates & casuals on weekly bases.
Implementation of tools such as Kanban,Two bin system etc for smoothing the stores operation & reducing
Inventory.
Looked after infrastructure Planning & Execution (Capex order fulfillment and execution) for new extension of stores
Presently doing GST course.
Valeo India Pvt. Ltd. as Manger-Logistic Stores Since Oct’16 till May-17
Achievements:
Brought down Inventory from 33 crores to 22 crores
Reduction in manpower from 5% to 10%
Maintaining QRQC,QCDM, PDCA reports. Strict adherence of 5S in Stores. Implementation of Logistic Kosu & other workshop done. Manpower reduction 10% within span of two months. Weekly Safety briefings for Stores done
Identifying and developing potential vendors / suppliers for achieving cost effectiveness; assessing performance of the vendors based on their competitiveness, financial capabilities, and productivity.
Making effective use of cost analysis tools in support of strategic sourcing process, procurement costs, cost reduction metrics and bottom line performance indicators.
Supervising operations to ensure efficiency in all aspects of the customer service delivery.
Providing direction, support & guidelines to a team of customer service agents & monitor their performance to ensure efficient resolution of customer complaints through correspondence, visits & internal coordination.
Planning the procurement, movement and storage of materials, parts and finished inventory (and the related information flows) through the organization and its marketing channels.
Handling regular follow up of materials with local team and abroad.
Maintain various daily Logs for – Material outgoing/incoming through Base and other rigs, Paint Inventory, Wire rope sling Inventory, Screen inventory, Material Repair, Incoming/outgoing etc.
Responsible for complete documentation for various third party orders and charges.
Bin implementation in SAP.
Brought down discrepancy from existing -22% to -1%.
Manpower reduction from 13 to existing 5.
Looked after infrastructure Planning & Execution (Capex order fulfillment and execution) for new warehouse, network set up & implementation.
Formulated & implemented strategies / policies and reaching out to the unexplored market segments/customer groups for business expansion while gathering market intelligence, tracking competitors’ activities and providing valuable inputs.
Managed cost effective logistics operations across the distribution channel and monitoring availability of requisite goods at the various sales outlets / channels.
Steered overall operations pertaining to Project Planning & Implementation, Monthly Operation Review program at warehouses, KPI review with customer to achieve 98% service level.
Developed marketing strategies, studied the elements in a sales promotion plan & considered consumer preference and drive business volumes.
Shouldered the responsibility of providing aid in business issues such as identifying growth opportunities, led generation while achieving business objectives, implementing policies and executing corporate strategies while managing distribution channels, interfacing with prospective customers and expanding overseas networks.
Worked on SAP module MM,FM.(SAP B1 9.1)
Monitored non moving/slow moving material through SAP( half yearly)
Preparation of monthly reports such as MIS, Stock valuation, Scrap reconciliation etc.
Proper documentation as per ISO 9001,14001 & OSHAS 18001
Proper preservation of material,receiving, issuing & storing as per ISO standards
SOP implementation. Brought down item codes from 11000 no’s to existing 6500 through standardization. Implementation of Kanban i.e. Two bin system
Continuous improvement by implementing Kaizen & 5s” tools. Preparation of GRPO, timely issue (inside & outside vendor)etc. Received training in Fire & Safety Prevention
Monitoring shelf life items, casting forging, paints etc. Proper Housekeeping as per OSHAS,ISO layouts.
Initiated Cost Savings in stationery, materials etc.
Previous Working Details:
Company
Designation
Duration
Location
WMI konecranes India Ltd
Sr.Manager Stores
September-2013 till May-2016
Pune
Praj Industries Pvt Ltd
Sr. Manager Stores
August 2004- September 2013
Pune
Gabriel India Ltd
Sr. Executive Stores
December 2002- August 2004
Pune
Tata Autoplastic Ltd
Team Leader Stores
March 2000- December 2002
Pune
Chordia Foods
Store Officer
July 1999- February 2000
Pune
Praj Industries Pvt Ltd
Jr. Store Officer
September 1993- July 1999
Pune
CTR Manufacturing Industries
Store Assistant
April 1992- September 1993
Pune
ACADEMIC DETAILS
MBA (Operations Management) from ICFAI University in 2014 with 11nd class
B.Com from Pune University in 1991 with 59%
IT SKILLS
Language/Tools : MSOffice
SAP Module : Materials Management and Warehousing.
PERSONAL DETAILS
Date of Birth: 05th January 1970
Languages Known: English, Hindi & Marathi,Tamil
Address: A9/101, ManjriGreensannex,Manjri, Budruk,Pune-412 307
Marital Status: Married
Date:
Place:Pune
S.Manivannan
Contact this candidate