Manager Customer Care
Resume:
Aviwe Njikelana
The Tae
Kempton Park
1619
*******.*****@*****.*** –
MOTIVATIONAL LETTER
TO WHOM IT MAY CONCERN
Attached, please find a copy of my curriculum profile which outlines amongst other things, my educational qualifications and working experience. I believe that the skills and interaction that I have acquired will make me a suitable candidate and valuable acquisition for your company. I enjoy working in a team based environment, as well as undertaking individual projects. My past achievements are indicative of a dynamic person who possesses strong organisational and people skills. In addition, my tact and people skills have helped me effectively particularly in dealing with customers and exceeding customer’s expectations. My willingness to work extended hours when required has worked to my advantage in getting the work done and meeting deadlines in good time. I am certain that it will contribute greatly as well in your company. I sincerely hope that you will consider affording me the opportunity to make initial contact in presenting myself to your company.
Yours Sincerely
Aviwe Njikelana (Miss)
WORK EXPERIENCE
COMMIS CHEF (STAND IN)
WEYLANDTS KITCHEN - PAARDEN EILANDS, CAPE TOWN - JULY 2018 - October 2018
Responsibilities
Prep work for service
Cook breakfast and lunch to order
Help in ordering of stock
CHEF/SUPERVISOR
PAR AVION - ASPIRE LOUNGE AT O.R TAMBO INTERNATIONAL AIRPORT - JUNE 2017 TO JANUARY 2018
Responsibilities
Prepare hot and cold food for buffet as well as a la carte breakfast
Maintain high standards of food and kitchen hygiene
Maintain par stock levels
Maintain kitchen equipment and general running of the kitchen
Stock taking
Stock ordering
Receiving of stock
COMMIS CHEF
BIDVEST PREMIER LOUNGE – O.R TAMBO INTERNATIONAL AIRPORT – MARCH 2015 TO JUNE 2017
Responsibilities
Kitchen Admin duties e.g updating the Qpro file with food samples and food temperatures
Prepare meals for the hot and cold buffet
Handle customer complaints from time to time
Maintaining kitchen hygiene
Do stock taking from time to time.
JUNIOR PASTRY CHEF
CONSCIOUS 108 VEGAN RESTAURANT – GREENSIDE, GAUTENG – MARCH 2014 TO DECEMBER 2014
Responsibilities
Make baked goods and desserts for the restaurant
Bake cakes for orders
Receive stock and do payments when necessary
Do stock inventory every week
Do stocktaking
Take bookings
Telephone etiquette
KITCHEN ASSISTANT (CHEF)
BIDVEST PREMIER LOUNGE – KEMPTON PARK, GAUTENG – MARCH 2013 TO MARCH 2014
Responsibilities
Stock rotation and management
Prepare meals hot and cold for the buffet
Maintain hygiene standards in the kitchen
Handle complaints from customers
Accomplishments
Handling customer complaints to the best of my ability
Minimising wastage of stock through storing stock properly
Providing good quality food to guests
Stock management skills
Receiving stock
Cooking and baking
Qpro hygiene trained
WAITRESS
CRU CAFÉ WINE BAR AND RESTAURANT – CAPE TOWN, WESTERN CAPE – SEPTEMBER 2012 TO OCTOBER 2012
Responsibilities
Taking orders from customers
Serving customers
Selling the most expensive wines
Accomplishments
Wine knowledge
Used GAAP order system
8th AUGUST 2011 – 20TH AUGUST 2011
PASTRY CHEF IN-SERVICE TRAINING AT RADISSON BLU HOTEL 5*, PORT ELIZABETH
Accomplishments – Prepare different types of pastries, baking different types of breads, cakes and desserts
30th APRIL 2012 – 11TH MAY 2012
IN-SERVICE TRAINING AT DEVEREUX LODGE GUESTHOUSE 4*, EAST LONDON
Accomplishments – Answering the telephone, housekeeping duties, preparing food and set up for conferences, help in receiving stock and stocktaking
15TH AUGUST 2012 – 22ND AUGUST 2012
BAR LADY AT CAFÉ ERTE, CAPE TOWN
Duties – Serve customers alcohol, do stock inventory
EDUCATION
MARKETING AND CUSTOMER MANAGEMENT LEARNERSHIP
MSC BUSINESS COLLEGE, EAST LONDON, EASTERN CAPE
26 MARCH 2018 - 11 MAY 2018
NATIONAL DIPLOMA IN FINANCIAL ACCOUNTING
BOSTON CITY COLLEGE, KEMPTON PARK, GAUTENG
2014 (did not complete due to lack of finances)
CUSTOMER CARE PROGRAMME CERTIFICATE
TRI-ANAGRAM (PTY) LTD - BIDVEST PREMIER LOUNGE
20 MARCH 2013
DIPLOMA IN HOSPITALITY MANAGEMENT
BLUE RIBBON HOSPITALITY AND COOKERY SCHOOL – EAST LONDON, EASTERN CAPE
2011 – 2012
CONSULTATION COURSE CERTIFICATE
EAST COAST STOCK MARKET COLLEGE
SEPTEMBER 2010
MATRIC
CLARENDON HIGH SCHOOL FOR GIRLS – EAST LONDON, EASTERN CAPE
2008
SKILLS
Microsoft Office
Cooking and baking
Waitressing
Menu planning
Stock control
Telephone etiquette
Qpro hygiene knowledge
Wine knowledge
REFERENCES
MR ANDREI DAMANE (CRU CAFÉ HEAD WAITER) 082-***-****
MR MONDE META (CRU CAFÉ MANAGER) 078-***-****
MISS YOLISWA FRANCE (BIDVEST PREMIER LOUNGE GENERAL MANAGER) 082-****-***
MISS MISHA DUPHELIA (CONSCIOUS 108 OWNER AND MANAGER) 084-***-****
MR GRANT NASH (CONSCIOUS 108 PART OWNER) 074-***-****
ADDITIONAL INFORMATION
I am a very friendly person with a sense of humour, determined and passionate. I am intelligent and a fast learner, I adapt easily to situations and communicate well with people. I am a team player but do best in individual tasks.
Contact this candidate