Global Mobility Manager

Résumé for May Lim

Current Address: Mobile : +** 8223 5633

Block 550, Ang Mo Kio Avenue 10

#**-****, ********* **** ** Birth : 19 May 1978

Nationality : Singaporean

E-mail : ******@*****.***

ACADEMIC QUALIFICATIONS

2011 Accredited Tax Advisor (Income Tax) of SIATP

Singapore Institute of Accredited Tax Professionals (SIATP) 2000-01 BSc Accounting

University of Hull, Kingston Upon Hull, United Kingdom 1997-99 Higher Diploma in Accounting

Institute of Perkim-Goon, Penang, Malaysia

(Joint Examinations Board) with Anglia Polytechnic University 1991-96 S.P.M. Sijil Pelajaran Malaysia – ‘O’ Level (1996) G.C.E. 1119 English (1996)

Penang Chinese Girls’ High School, Penang, Malaysia PROFESSIONAL EXPERIENCES

Global Mobility Manager (1 August 2017 – 25 May 2018) Santa Fe Relocation Services (S) Pte. Ltd, Relocation Assignment Management Services

Provided extensive global mobility management services to client portfolios of top multinational companies, from a wide range of industries such as luxury fashion, toys, aerospace, tyre manufacturing, beverages.

Responsible in overseeing end-to-end service delivery (including moving, immigration, destination services) for all levels of assignees within APAC region to ensure smooth and efficient delivery of all services.

Served as a central point of contact for day-to-day communication and management of the whole relocation process for all parties involved, including the assignee, client mobility and vendors.

Managed a team of 4 consultants (including a team working remotely from Australia) to ensure client KPIs and SLAs are met.

Collaborated with both internal and external vendors in ensuring smooth delivery of client services.

Résumé for May Lim

Responsible for making practical and efficient decisions around policy application / exception on behalf of the client, balancing both business needs and global governance and escalating matters to the client mobility contact when needed.

Managed client escalations, identifying and discussing policy and process improvements with client mobility team.

Ensured the company’s risk management standards and ethical obligations are consistently met in all activities.

Ensured on time billing whilst reviewing ways to streamline internal billing process.

Provided internal trainings to client service delivery teams to ensure all parties involved are cognisant of client’s policies, KPIs and SLAs to ensure efficient and seamless services are provided to the assignees.

Tax Manager (4 November 2013 – 28 January 2017)

Deloitte & Touche, Global Employer Services

Managed client portfolios of top multinational companies, from a wide range of industries such as oil and gas, medical technology, energy, technology and software etc., to ensure Singapore individual tax compliance from the employer and employee’s perspective.

Involvement in various advisory projects that includes tax planning and structuring of employee remuneration packages, dual employment consideration, health check review, ruling request for tax exemption on share conversion.

Conduct one-on-one or group post-arrival and pre-departure meetings for expatriates / inpatriates.

Have successfully led and managed client engagement teams of between 3 to 15 individuals comprising of Associates to Assistant Managers.

Worked closely with clients coordinators on process reviews and improvements in ensuring tax compliance and client service delivery.

Headed the internal process team and collaborated with internal IT department on the design and implementation of a paperless system for the department which increase work efficiency department wide and being environmentally friendly. Provided internal trainings to staff on the use of the new system and processes.

Planned and executed internal technical training for new employees.

Was chosen to participate as a key speaker in a workshop titled Employees Remuneration Reporting due to my experience and deep understanding on the topic. Résumé for May Lim

Regional Assignment Manager (18 March 2013 – 7 June 2013) JPMorgan Chase Bank, N.A., Singapore Branch

Partnered with HR colleagues responsible for the various lines of business to determine type of assignment packages/policies and to deliver solutions to meet strategic business needs around mobility.

Prepared preliminary cost estimates for assignments and reviewing the assignment package offered in order to maintain integrity and consistency in the policies implemented.

Managed exception approval process. Day-to-day case management of existing expatriate population including dealing with ad hoc queries and revaluing allowances.

Worked closely with external vendors to initiate relocation and destination services.

Assisted expatriates with international assignments through coordinating and/or managing some or all of the following: assignment benefits, accommodation, relocation of assignee/family, education, visa application, and tax equalization.

Worked closely with expatriate administration team in the Global Service Centre for ongoing maintenance of expatriate benefits (e.g. housing / home leave / children education) and expatriate project management.

Tax Manager (19 Nov 2007 – 8 Feb 2013)

PwC International Assignment Services (Singapore) Pte Ltd.

Managed client portfolios of top multinational companies, from a wide range group of industries such as financial institutions, transportation, technology and semiconductors, to ensure Singapore individual tax compliance from the employer and employee’s perspective.

Involvement in various advisory projects that includes tax planning and structuring of employee remuneration packages, individual tax implications for resident and non-resident Directors, individual tax implications for partnership, dual employment consideration, etc.

Successfully lead and manage client engagement teams of between 3 to 10 individuals from Associate to Senior Associate levels.

Conducted one-on-one post-arrival and pre-departure meetings for expatriates / inpatriates.

Always ensuring the company’s risk management standards and ethical obligations are consistently met in all activities.

Actively involved in leading the process team on increasing works efficiency by reviewing and improving internal work processes within the department.

Headed the technology team and working closely with internal IT department and vendor in developing a new integrated e-filing system while overseeing the maintenance of internal tax return preparations and workflow managements system. Résumé for May Lim

Provided internal trainings to staff on the use of the new system technology.

Planned and conducted various cross country in-depth courses for new joiners with the objective of quickly increasing their core technical competencies in Singapore taxation. Senior Tax Associate (1 Oct 2003 – 25 May 2006)

Ernst & Young Tax Consultants Sdn Bhd, Penang, Malaysia.

Handled the Malaysian Individual Tax, such as preparation and submission of the individual tax returns.

Involved in the Human Capital division in handling expatriate / inpatriate cases such as the preparation and submission of the individual tax returns, tax reconciliations. Assisted and conducted the pre-departure / post arrival briefings as well as co-ordinated the preparation and submission of the tax returns for over 200 inpatriates of a MNC company within the deadline. Liaison with other E&Y offices and departments globally.

Handled the Malaysian Corporation Tax, such as preparation and submission of the corporate tax returns, company’s estimated tax payable. Liaising with government authorities on behalf of client’s tax appeals, tax refunds, etc.

Involved in the Indirect Taxes, such as assisting in the application of tax exemptions for MSC Companies, Pioneer Status, Service Tax Refunds, Government Grants, etc. Involvement in the upcoming Goods & Services Tax (GST) system, as well as assisting in giving out talks / trainings on the GST issues.

Organised the company’s 2005 Annual Trip and 2003 Annual Dinner. Participated in a dance performance for the 2004 Annual Dinner.

Trainee Accountant (Sept 2001 – Sept 2003)

Shooter Greene & Co, London, UK.

Handled quarterly Write-ups for a recruitment agency and steel fabrication company. Responsible for preparing client’s quarterly Management Accounts. Work involved reconciling control accounts, preparing and analysing expenses for tax purposes, calculating and posting accountancy adjustments.

Prepared quarterly VAT computation for submission to Customs & Excise.

Prepared statutory Accounts for firms involved in the manufacturing, construction and the food industries.

Prepared Weekly, Monthly and 4-Weekly Payroll. Dealt with submission of P46s, P45s, P35s. Gained considerable amount of knowledge and skills of clients and government authority liaison.

Responsible for preparing payroll for a Recruitment Agency with 100 over employees. Also prepared Sales Invoices, Statements, Cash Reports and Debtors Reports on a weekly basis. Résumé for May Lim

Assistant Credit Controller (Jul – Sept 2001)

The Heart Hospital, London, UK.

Duties involved information gathering regarding outstanding invoices and sending out reminders for payments. Part responsibilities involved updating the company’s database system for easy reference and access. Was able to apply and further improved my communication skills especially when dealing with customer’s enquiries and complaints. Tax Assistant (Mar – Jun 2000)

PricewaterhouseCoopers, Penang, Malaysia.

Handled the Malaysian Individual Tax such as preparation and submission of the individual tax returns. Developed better communication skills needed to liaise with clients, interact with different groups of people such as the government and private sectors. LANGUAGE PROFICIENCY

Language: 1) English 2) Malay 3) Mandarin 4) Cantonese 5) Hokkien RELEVANT SKILLS

Computer: Salesforce, AssignmentPro, MS Word, MS Excel, MS Access, MS Power Point; Sage Line50; Tempaid Payroll; Sage Windows Payroll

Typing: Typing – Intermediate Stage - 74 words per minute.

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