Sales Representative Customer Service

Sales Representative

Adept, motivated sales professional with extensive knowledge and experience navigating competitive sales markets and delivering superior customer service.

Motivated, driven, self-starting Sales Representative with a wealth of success forging strong relationships with customers, assertively negotiating sales contracts, transparently communicating throughout the sales process, and traveling to domestic/international customer locations. Gain in-depth understanding of customer needs and architect customized solutions that exceed business goals and expectations. Quickly learn and obtain knowledge in new systems, industries, and customer business operations.

Areas of expertise include…

• Sales & Account Management Strategy

• Assertive Negotiation Tactics

• Transparent Communication

• Customer Service Excellence

• Data & Market Analytics

• Revenue Growth

• Salesforce/CRM Systems

• Facilitating Compelling Presentations

Professional Experience

LEAD SALES ASSOCIATE/FITNESS ADVISOR, 2018 to Present

ORANGETHEORY FITNESS, Annapolis, Maryland

Explore new business development opportunities and strengthen relationships throughout the local community. Pursue sales strategy that supports the positive revenue growth of the fitness center.

• Earned a promotion to Lead Sales Associate after three straight months of exceeding sales/account development goals.

• Motivated members to succeed and maintain membership to pursue future fitness goals. Boosted the member retention rate significantly.

• Marketed and facilitated compelling presentations to incoming members. Highlighted membership benefits and encouraged new business development through qualified referrals.

VICE PRESIDENT OF GOVERNMENTAL AFFAIRS, 2017 to 2018

ORGANIC TRADE ASSOCIATION, Washington, District of Columbia

Actively represented the $50B organic industry before Congress and the Executive Branch. Navigated high-stakes government affairs projects and initiatives in a critical time for organic foods/agriculture.

• Encouraged PAC participation in events and special engagements. Doubled participation rates and incrementally improved relationships with consumers and business owners.

DIRECTOR OF GOVERNMENT RELATIONS, 2009 to 2016

VERTO SOLUTIONS LLC, Washington, District of Columbia

Effectively navigated all aspects of government relations and strategically led a team that executed high-level projects. Deployed new regulatory proposals designed to enhance oversight and consumer protection.

• Drove improvements and strategy updates to legislature surrounding food and agriculture in the United States. Positively impacted regulatory oversight and overall compliance.

• Frequently communicated with the United States Food & Drug Administration and well as the United States Department of Agriculture. Strengthened partnerships with key executive leaders.

• Advocated for and strategically implemented new policies, procedures, regulatory requirements, and laws that protected business to business relationships and the American consumer.

***Additional experience in the United States Government as a Special Assistant to the Under Secretary for Food, Nutrition, & Consumer Services; White House Advance Representative; Special Assistant to the Secretary of Labor; Director of Public Affairs & Business Relations for the United States Trade & Development Agency; Public Liaison – Department of Defense; Lead Press Director for the Presidential Inaugural Committee for President Bush***

Educational Background

Bachelor of Science in Economics & Business

Florida State University – Tallahassee, Florida

Executive Program Certificate

Harvard University – Cambridge, Massachusetts

Personal Training Certification, National Association of Sports Medicine (in progress, July 2019)

Awards & Recognition

Who’s Who in American Women

Outstanding Achievement Award – Office of the Secretary of Defense American Mensa, Ltd.

Triathlete having completed various distances including sprint, Olympic, and Half Iron Man distances

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