Customer Service Data Entry

Desaree Shamblee

**** ****** ***

Bronx NY *****

Email: ***********@*****.***

Phone: 347-***-****

Employment History

Center for Urban Community Services (CUCS) – NY, NY

Temporary Human Resource Associate

March 2019 – March 2019

Various administrative duties such as filing and sorting active and terminated employee files in alphabetical order

Place paperwork into file cabinets according classification and identification information

Create labels for a mailing

Process charts according to department procedure

High level of initiative in starting and completing tasks

Perform general copy projects

Cambridge Corporate Services – Purchase, NY

Department Data Entry Coordinator / Customer Service Rep

July 2006 – April 2018

Maintain payroll information by collecting, calculating, and entering information in the database

Updated excel spreadsheets for current and terminated employees

Entered no name checks in the spreadsheet. Ex. Addressee, postage date and the check amount

Sent out emails to clients regarding ownership of unclaimed checks

Shipped out packages via Fed Ex, UPS, DHL, Express Mail, Certified Mail, USPS Mail upon client’s request

Forwarding clients tracking numbers via email or by phone

Processed mail through a digital postal meter machine, kept a log of how many pieces of mail were sent out per day.

Promptly responded to customer inquiries/complaints via phone, email and in person.

Helped clients identify services that best suited their needs.

Cambridge Corporate Services – New York, NY

Floor Representative Ambassador

February 2002 – July 2006

Conducted X-ray screening of all incoming mail.

Scanned all incoming Fed Ex, UPS, DHL packages and kept a log of how many packages came in per day.

Quality checked all USPS hand written mail that seemed suspicious.

Sorting USPS Mail according to client’s floor.

Distributed Interoffice filing methods, incoming and outgoing mail packages.

Used a palm pilot to confirm all deliveries

Conducted quality control checks on each floor.

Skills

Purchasing, Shipping and Receiving Operations

Good interpersonal and communication skills with the ability to interact with others

Detailed-oriented and highly organized

Attention to detail

Basic Microsoft Office knowledge

Basic knowledge of filing methods

Typing speed 30-35 wpm

Education

GED/1992

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