Manager Employee Relations

Michael D. Thornton

**** ******** ***** ***** 615-***-****

Thompson’s Station, TN 37179 E-mail ********@*********.***

Skills and Experience

Professional Experience

**** – present

2010 – 2016

2010 – 2010

2008 - 2009

2007 - 2008

2006 - 2007

2005 – 2006

2004 – 2005

2000 – 2004

1999– 2000

1997 – 1999

1995 – 1997

1990 – 1995

1988 – 1990

1987 – 1988

1986-1987

Education

1984

10+ years experience with budget management and schedule oversight of large-scale, multi-phased development efforts.

10+ years experience with management and oversight of deliverables and client relationship within a fixed-priced contract.

10 years experience with formal software engineering in a structured environment, while working toward CMMI level 5.

20+ years experience demonstrating exceptional verbal and written communication skills

20+ years experience working in large, multi-disciplinary, multi-organization and dynamic teams.

15+ years experience in IT development with 10 years leadership and management experience.

5 years experience in classroom delivery and course development.

Keller Williams Realty/Tennessee Real Estate Pros Franklin, TN

Realtor

Responsible for managing the process of buying, selling or investing in Real Estate in the Middle Tennessee area. I manage the process from researching potential properties, arranging showing and guiding the clients through the purchase/sales process.

Focus Press, Inc. Franklin, TN

Director of IT and Production

Responsible for the day-to-day management as well as the strategic decision-making of a non-profit publishing company. I was responsible for all the Website activities, including our online store that had approximately 250 items for sale. I also managed the IT infrastructure of the company. In addition, also managed the day-to-day operations of producing the DVD’s and CD’s sold by the company.

Franklin Dermatology Group. PLC Franklin, TN

Practice Director

Responsible for the day-to-day management as well as the strategic decision-making of a medical group and a skin care center. I was responsible for all the HR functionality as well as managing the IT infrastructure of a company with revenues of $2.5 million per year. I also managed a staff of 24 people in the day-to-day operations of both the medical side and the skin care side.

Asurion, Inc. Nashville, TN

Sr. Care Channel Portfolio Manager

Responsible for the day-to-day management of internal client relationships, a product portfolio and project management. I owned the relationship between Customer Care and the IT organization, with complete ownership and accountability for delivery of Care-related programs. I matrix managed the complete team required for implementation of client initiatives.

Asurion, Inc. Nashville, TN

Sr. Program Manager

Responsible for the day-to-day management of internal & external Asurion client-related projects. Acted as client liaison, managed resources, responsible for planning and meeting project objectives. Involved in Project Management in the areas of integration, requirements definition, scope, time, cost, quality, human resources, communication, risk, and procurement.

Edgenet, Inc. Nashville, TN

Project Manager

Responsible for the day-to-day management of internal & external Edgenet client-related projects.. Acted as client liaison, managed resources, responsible for planning and meeting project objectives. Involved in Project Management in the areas of integration, requirements definition, scope, time, cost, quality, human resources, communication, risk, and procurement.

Thornton Consulting Research Triangle Park, NC

Owner

Worked with several non-profits in upgrading their IT infrastructure and Network Security, and also provided consultation to them on Leadership and Best Management Practices issues.

IBM Global Services/ IBM – PSG CBSM Research Triangle Park, NC

Professional Development Manager

Managed a department of approximately 90 employees, including 35 regular employees, 15 subcontractors, and 50 global resources.

Responsible for matching the skills of my IT Architects, IT Specialists, and Project Managers with the needs of our internal and external clients.

Managed the Compensation, Benefits, Recruiting, Retention, Employee Relations, and Training functions.

Actively participated as part of the Senior Management Team.

IBM AMS e-business Delivery Group Research Triangle Park, NC

Business Operations Manager

Primary interface with all intra-company functions for Business Office functions in the AMS e-business Delivery Group.

Responsible for Monthly Operations Report information management and negotiating/consolidating inputs for Business Office activity .

Functioned as the focal point for Intra-Company-Agreement (ICA) creation as well as tracking the monthly financial impacts of the ICA’s.

IBM Cross Brand System Management Group Research Triangle Park, NC

Senior Product Planner

Primary interface with all intra-company functions for development/release to market of new products in the Cross Brand System Management Group.

Responsible for project management, including driving business and release to market (i.e., announce) schedule as well as negotiating/consolidating inputs for business case activity and prioritizing new requirements with marketing and development.

Served as the CBSM PMT and IPMT coordinator as well as managing the portfolio prioritization efforts

BellSouth – IT A&S / BellSouth - ATG Birmingham, AL

Analyst/Technical Architect

Responsible for research in the areas of Desktop Technologies, Internet Technologies, Collaborative Computing Technologies and Windows NT Infrastructure design.

Served as the Desktop Technology Program manager. Manager for the PC Standard Load Process Team.

Managed the Software Approved Products List, managed the Desktop/Internet Lab, served as a lead team member of the RFP analyst team for servers, desktops and notebooks and served as the Local User Coordinator for the Advanced Technology Group.

BellSouth Advanced Technology Group Birmingham, AL

Technical Editor

Responsible for editing and writing technical documents for the Advanced Technology Group.

Produced informative documentation for internal marketing of the research efforts of the Advanced Technology Group.

Managed the Desktop/Internet Lab, and served as the Local User Coordinator for the Advanced Technology Group.

BellSouth Leadership Institute Nashville, TN

Instructor

Responsible for delivering numerous leadership training courses including; Achieving Peak Performance, New Manager Orientation, Managing Interpersonal Relations, Excellent Speaking Skills, Coaching Skills Workshop, Excellence in Teamwork, Extraordinary Customer Relations, and others.

Served as a consultant to the executives of BellSouth. Also planned and implemented various conferences and teambuilding activities for clients.

BellSouth Corporate Affairs Louisville, KY

Assistant Staff Manager

Responsible for internal and external Public Relation’s communication. Served as Editor of Kentucky BellNews (KBN, the state employee newspaper). Responsible for writing articles and editing others’ writing for KBN and also local papers throughout Kentucky. Also responsible for developing and delivering presentations to the state president and his direct reports on a variety of topics.

BellSouth Business Marketing Louisville, KY

Systems Educator

Responsible for training customers on how to operate their communications equipment.

Responsible for overseeing customer installations.

BellSouth Business Marketing Louisville, KY

Account Executive

Responsible for helping customers understand and solve their communications problems by utilizing BellSouth’s equipment and network technologies.

Also served as the Local User Coordinator for the PC’s in the Business Marketing Group. Achieved 150% of sales objective (Despite the sale’s objective being raised 3 times during the year.)

LIPSCOMB UNIVERSITY Nashville, TN

Bachelor of Arts - Communications.

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