Manager Customer Service

Jim Garling

Winchester, VA ***** · *******@*****.*** · 540-***-**** · linkedin.com/in/jim-garling-b7461029/ General Manager

Seasoned and accomplished manager with extensive experience overseeing and directing diverse teams in achieving organizational objectives while delivering superior customer service and product quality. Proven background in hospitality operations management, inventory and budget control, including food and labor costs, and training and development. Dedicated to ensuring all teams members focus on quality, customer service, cost containment, and safety. Proven expertise in:

● Operations Management

● Conflict Management

● Customer Engagement/Retention

● Purchasing and Inventory Control

● Strategic Planning

● Cost Containment and Reduction

● Food and Kitchen Safety

● Staff Leadership and Training

PROFESSIONAL EXPERIENCE

AMC Theatres – Winchester, VA 2016 to 2019

General Manager

Managed a team of 20+ associates from ticketing, concessions, and fellow managers while overseeing all payroll, scheduling, and inventory. Participated in developing and implementing policies and procedures for smooth operations and food safety. Ensured optimal equipment maintenance and sanitation of kitchen facilities.

Key Contributions:

Successfully completed ServSafe Course to ensure food safety in food preparation and storage.

Drove employee retention (almost 40%) with and morale by promoting team spirit and instituting positive means of coping with stress in high-volume operation. Carmike Cinemas, Winchester, VA

Managing Director2013 to 2016

Oversaw daily operations of theatre to ensure guests provided the best movie experience while training and developing staff on essential duties of each position. Continuously monitored and controlled food costs. Conducted interviewing, hiring, and training functions, ensuring individual performance met highest possible standards.

Key Contributions:

Nominated General Manager of the year in 2016.

Received multiple, enthusiastic compliments from guests, specifically on customer service and overall experience.

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Jim Garling · Page 2

Carmike Cinemas – Center Valley, PA

Manager, 2011 to 2013

Managed teams of up to 20 associates, assisting with food preparation, ticketing, and theatre preparation as needed to ensure exceptional customer experience and service. Aided General Manager with daily operations, including payroll and employee training. Key Contribution:

Promoted to General Manager in 2013 based on outstanding performance as Manager. Bally Total Fitness – Rochester, NY

Group Exercise Instructor, 1995 to 2011

Instructed group fitness classes to assist club members in meeting specific fitness goals. Developed engaging and entertaining, and results-driven classes for up to 60 attendees. Key Contribution:

Performed duties as Director of Group Fitness for two clubs over a six-month period. Cinemark Theatres – Rochester, NY

Senior Assistant Manager, 1996 to 2011

Assisted General Manager with daily operations to meet company goals and objectives through proper training and employee management.

Key Contribution:

Selected to travel to six theatres to train managers and team members on new POS operating systems, successfully integrating new system.

EDUCATION

ServSafe Certification (Current)

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