team leader/restaurant supervisor
Resume:
RALPH B. DRILON JR
Address: Al Hilal West, Doha Qatar
Contact No: +974-********
Email: ac81e6@r.postjobfree.com
Transferable Visa
Objectives:
A highly committed individual with over 4 years’ experience in organizing team building activities. Seeking any position to utilize my expertise in boosting team spirit and performance in an organization.
EDUCATIONAL ATTAINMENT
Bachelor of Science in Hotel Restaurant and Management
Western Institute of Technology
Lapaz Iloilo City June 15,2006-March 26,2010
EXPERIENCE
TEAM LEADER
BTA International Food and Beverage Service (NOOR OUTLET)
Muscat International Airport
February 21, 2018- March 30, 2019
Ensure staff is working together as a team to ensure optimum service and that guest needs are met.
Complete opening and closing duties as necessary, including setting up necessary supplies and tools, cleaning all equipment and areas, etc. Maintain cleanliness of work areas throughout the day
Monitor dining rooms for seating availability, service, safety, and well-being of guests
Complete work orders for maintenance repairs and submit to appropriate department or contact directly for urgent repairs
Report any employee, guest, and/or vendor incidents and accidents to management and Loss Prevention at the time of the incident and/or accident.
Communicate information to manager/supervisor by documenting pertinent information in appropriate department
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model.
TEAM LEADER
Emirates Business Class Lounge and First Class Lounge
Dubai International Airport
February 3, 2013 – August 20 2016
To plan, supervise, deliver and present the food and beverages as per Emirates Lounge food specification.
Supervise, guide and coach the assigned staff to ensure an efficient operation of the Emirates lounge.
Interact with customers by explaining the food and beverages on offer. Gauge needs and make recommendations to meet the exact needs of Emirates premium customers.
Manage a team of service, cleaning and kitchen staff as well as the other resources (i.e. employee working hours, staff training, stores management) in close collaboration with the Emirates lounge team to deliver a superior product and services that delight all customers, and to ensure a smooth lounge operation.
Responsible for the presentation of all food and beverage, ensuring quality & quantity are constantly monitored, maintained and display is as per set specification.
Provide training and guidance to service staff on the presentation and display of food and beverages. Oversee staff performance, train and coach staff to ensure a smooth operation. Monitor staff punctuality and grooming and guide as required. Ensure that all assigned staff complies with documentation requirement of updating work log records and time sheets to ensure a smooth operation.
Supervisor/Trainor
Flexi Finance
NCR 3 Manila, Philippines
September 21, 2016 – December 25, 2017
Responsible for the supervision for finance professional
Oversees the collection and analysis of Financial information for an organization
Monitors of Creation of Monthly, Quarterly, and annual Reports and ensure Financial Information Has been recorded accurately
Sending daily report to manager or Head unit/department
Supervise a group of primarily para- Professional level staff
Hotel Supervisor
SOGO HOTEL
Malate Manila
February 3, 2015 – August 20 2016
Supervise operations in all hotel departments. includes the laundry room, housekeeping, and the kitchen.
Supervise front desk operations such as guest check-in and check-out, room inventory, and incoming phone calls.
Supervise staff members and delegate tasks as necessary. also train the front desk staff in hotel protocols, guest registration, and other duties.
Assist the general manager with management tasks such as creating employee work schedules and distributing payroll checks.
maintain the hotel’s inventory and order new items as needed.
interact with hotel guests to ensure they receive a quality experience. Includes answering questions and addressing customer complaints.
inspect guest rooms and all other hotel areas for cleanliness and to ensure that hotel protocols are being followed.
TRAINING AND SEMINARS
HABC Level 2 Award in Food Safety in Catering (QFC)
Dubai, UAE
February 7, 2013
Aviation Security Awareness
Dubai, UAE
February 5, 2013
LEADERSHIP TRAINING PROGRAM
RTS Campus, Western Institute of Technology
October 17, 2007
KEEPING ABREAST WITH GLOBAL TRENDS IN HOSPITALITY INDUSTRY
Iloilo Grand Hotel, Iloilo City, September 27, 2008
AWARD
Appreciation
Emirates Flight Catering
Dubai International Airport
Business Class Passenger
Mr.Ahmed Al-Madouie
June 22, 2014
CHARACTER REFFERENCES
Edilberto Daisug
F&B Supervisor - Emirates Lounge, Dubai UAE
ac81e6@r.postjobfree.com
+971*-***-**** / +971*********
Cindy Daoana
Area Supervisor
BTA International Food and Beverage Service
ac81e6@r.postjobfree.com
Santiago P. De Guzman Jr
Sr. Project Engineer - Midmac Contracting
ac81e6@r.postjobfree.com
I hereby certify that the above information is true and correct to the best of my knowledge.
RALPH B. DRILON JR
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