Medical Billing Customer Service
Resume:
Guadalupe G Gonzalez
559-***-****;*************@*****.***
Objective: To obtain a position as a Medical Biller. To be able to apply my experience in all aspects of the Medical Billing system
Skills Summary:
● Proficient in Spanish and English
languages.
● ICD-9 & ICD-10 and CPT
● 10 + years Medical Billing, familiar with paper and electronic billing systems
● Medical Terminology
● Medical Reimbursement
● Insurance Verification experience
● 20+ year's Customer Service
● HIPAA. & Medicare/Medical experience
● Ability to read explanation of benefits (EOB) and assigned patient liability including secondary/tertiary assignment
● Strong work ethic
Work Experience
Mindlance-Inc -Visalia CA
Customer Service Representative
September 2018 to Feburary 2019
● Temporary assignment with Cigna.
● Received phone inquiries from clients.
● Became efficient in the intake process of enrollment for elected insurance plans.
● Utilized computer based resources.
Aetna Insurance Company - Fresno CA
Health Concierge
January 2018 to July 2018559) 397-1857
● Answered questions and resolved issues as single-point-of-contact based on phone calls, employer plan sponsors, PSS/ISO, members and providers.
● Educated and assisted customers on various elements of benefit plan information and available services created to enhance the overall customer service experience with the company.
US Tech - Fresno, CA
Health Concierge
July 2017 to January 2018
● Temporary assignment during which I received 17 weeks training in preparation for the Open enrollment period with Aetna Insurance.
Kaweah Delta Health Care District - Visalia, CA
Patient Account's Specialist
March 2006 to April 2017
● Billed Hospital and Professional Medi-cal/Medicare and commercial insurance claims
● Worked claims and claim denials to ensure maximum reimbursement
● Patient account management
● Verified Medicare and updated patient records
Additional information available upon request.
Education
● Diploma in General Education
Reedley High School - Reedley, CA
September 1973 to June 1976
● Medical Terminology and Billing Certificate of completion Visalia Adult School 1996
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