Guadalupe G Gonzalez

559-***-****;ac81dn@r.postjobfree.com

Objective: To obtain a position as a Medical Biller. To be able to apply my experience in all aspects of the Medical Billing system

Skills Summary:

● Proficient in Spanish and English

languages.

● ICD-9 & ICD-10 and CPT

● 10 + years Medical Billing, familiar with paper and electronic billing systems

● Medical Terminology

● Medical Reimbursement

● Insurance Verification experience

● 20+ year's Customer Service

● HIPAA. & Medicare/Medical experience

● Ability to read explanation of benefits (EOB) and assigned patient liability including secondary/tertiary assignment

● Strong work ethic

Work Experience

Mindlance-Inc -Visalia CA

Customer Service Representative

September 2018 to Feburary 2019

● Temporary assignment with Cigna.

● Received phone inquiries from clients.

● Became efficient in the intake process of enrollment for elected insurance plans.

● Utilized computer based resources.

Aetna Insurance Company - Fresno CA

Health Concierge

January 2018 to July 2018559) 397-1857

● Answered questions and resolved issues as single-point-of-contact based on phone calls, employer plan sponsors, PSS/ISO, members and providers.

● Educated and assisted customers on various elements of benefit plan information and available services created to enhance the overall customer service experience with the company.

US Tech - Fresno, CA

Health Concierge

July 2017 to January 2018

● Temporary assignment during which I received 17 weeks training in preparation for the Open enrollment period with Aetna Insurance.

Kaweah Delta Health Care District - Visalia, CA

Patient Account's Specialist

March 2006 to April 2017

● Billed Hospital and Professional Medi-cal/Medicare and commercial insurance claims

● Worked claims and claim denials to ensure maximum reimbursement

● Patient account management

● Verified Medicare and updated patient records

Additional information available upon request.

Education

● Diploma in General Education

Reedley High School - Reedley, CA

September 1973 to June 1976

● Medical Terminology and Billing Certificate of completion Visalia Adult School 1996