Customer Service Social Media
Resume:
TACHIE-MENSON, Abraham
Cresta-Randburg
************@*****.***
HUMAN RESOURCE MANAGER.
APPLICATION FOR EMPLOYMENT
I write to seek for employment over the advertised position as a customer service representative after reading the job duties, qualifications and skills required.
I believe the years of experience, skills and knowledge gained in the customer support department qualifies me for the role. I worked as a support and customer service consultant in my most recent employment where I was responsible for assisting and responding to customer queries and technical issues through phone calls, emails, live web chats, and social media platforms. I was required to ensure customer satisfaction, close deals, do follow ups, offer administrative support and escalate technical issues to the relevant technical departments.
I have skills and experience in general administrative duties, resource management, co-ordination and general office assistance. As the 2IC of the team, I assisted team leader with floor assistance, reports, escalations, coaching, job allocations among other adhoc duties.
In view of the above, I have grown to become very analytical and a professional team player who ensure customer satisfaction, problem solver, closing deals and offering the best of customer service and maintaining company goals and standards.
I am a hardworking and a fast learner hence believe it will not take enough time for me to be conversant with the company products and service of operation if given the opportunity and considered for the vacant position.
My positive attitude towards work I believe is a valuable asset to your company that and can most be testified by my occupational referees.
Thank you very much for the opportunity to apply and hoping to hear from you soon and possibly scheduled for an interview.
Kind Regards,
Abraham Tachie-Menson,
TACHIE-MENSON, Abraham
Date of Birth: 18/August/1990
Passport Number: G1246442 (Ghana)
Nationality: Ghanaian
E-mail: ************@*****.***
Telephone: 060*******/065*******
Address: 292 Lewisham Road, Cresta. Randburg
Marital Status: Single
Hobbies: Watching soccer, Surfing the internet, listening to music.
Languages: English, (French-Basics)
PERSONAL SUMMARY
I am a positive minded, highly determined and resourceful individual who ensures quality and lead by example. I have the ability to undertake variety of tasks under a minimum or no supervision and have excellent human relation skills. A strong communicator with excellent inter personal skills. Contributes efficiently to team work and always willing to contribute in resolving, analyzing and investigating various issues.
Career Objective
To work in a challenging organization or environment where opportunities, initiatives and challenges would help bring to bear my knowledge, skills, competencies and experience in accordance with its policies in the furtherance and achievement of business and corporate objectives.
Key Competencies
Excellent communication skills both oral and written.
Excellent leadership skills with coordination and administration.
Excellent organization and analytical skills
Computer literate with typing speed of 40 wpm, experience in Microsoft word, Excel, Power point and outlook.
Basic understanding and usage of SQL and usage of HTML5 and Bootstrap in designing a website.
Ensures consistent adherence to ethical standards
Very good negotiation skills and have strong sense of accountability.
Ambitious and self-motivated
Innovative and very dependable
Goal oriented and time-conscious
Ability to work under stress with little or no supervision
CAREER HISTORY
KWESE TV- Customer Liaison and Support Consultant (March 2017- September 2018)
As a Customer service and support consultant; I made use of our various platforms-social media pages, live webchats, phone calls, Noc phone and emails to communicate to existing and prospective customers across Africa about the product and revolving and escalating issues.
Administrative duties; I personally assisted the Manager and team leaders with floor assistance and coordination, daily and monthly reports, escalations, coaching and distribution of emails to consultants, ensure consultants work station and tools are working among other adhoc roles as and when I was asked to perform.
As the 2IC of the team I was tasked with resource management and filing employee details such as enquiry packs, certificate of service, and letter of recommendation etc. I was responsible for doing follow ups on issues and maintaining very professional and customer service relations with clients.
As a sales and marketing consultant, I update clients with products packages, contents, promotions and pricing deals were completed, meet targets and promote company products to clients and prospects.
As a data capture expert, I made use of the CRM system to register new customers and update existing customer’s profiles as well as report problems when they are issues with the customer’s details.
JET EDCON- Retail Associate and Office Assistant 2015/2016
Ensure sales target are met by making use of all the marketing and sales strategies to convince clients who walk into the shop.
Assisting the Head administrator in compiling reports, sending emails, filing and office and floor management.
Assist in store merchandising, visual changes and housekeeping.
Undertake stock take in the periodic six months calendar.
Sell to customers who want to make purchase at the till.
Undertake stock adjustment at a periodic interval.
Assist in the stock room in unpacking, pricing and hanging items.
National Health Insurance Scheme – 2014/2015 Public Relations & Claims Assistant
My duty as a public relations officer, was to ensure customer satisfaction by establishing, developing and maintaining positive business and customer relationships
Capture the details of new customers and update profile of existing customers on the system and delete customers who request to be taken off system.
As a Claims assistant, I was basically responsible for crosschecking the claim files and documents from hospitals and facilities.
It was my responsibility to ensure the medication provided to the patient falls under the insurance cover and that if the patient is an active member of the National Insurance. I was also tasked to check if the amount they are seeking for is correct and accurate.
Provide detailed daily reports after each day in regards to registrations, renewals and those who came for their cards.
Electoral Commission 2014 - (Assistant Registration Officer - Data capture & Education)
Register new clients who have turn 18 years.
Educate and encourage prospective candidates to register with electoral commission.
Provide daily report on the day’s activity in terms of registration and complaints.
EDUCATION QUALIFICATIONS
B.A African Studies, University of Cape Coast, (GHANA) 2010-2014 (Degree)
WASSCE Certificate, Ghana Secondary Technical School (GHANA) 2005 – 2008 High School Certificate)
BECE Certificate, First Baptist Preparatory School (GHANA) 2002-2005 Junior High school certificate)
REFEREE LIST
Mr. Vithia Rheddy
Customer Experience Manager
Kwesé TV
*******@***********.**.**
Mr. Joseph De-Izan
Call Center Team Leader
Kwesé TV
Mr. Derek Arhin
Production Manager- ITV Networks
*****@***********.**
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