Jennifer Graham Technical & Proposal Writer

Contact

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linkedin linkedin.com/in/jaygreyam

blog jgrahamunc.blogspot.com

portfolio sites.google.com/view/jennifergrahamportfolio Summary

• Experienced Technical and Proposal Writer working in Federal and State Government, Private Sector, and Contract environments over the past 16 years.

• Highly organized communicator with project management skills; facilitating project improvements and streamlining workflow and communication; passionate about emerging technologies.

• Experienced documentation specialist developing content across platforms, including: structured authoring/topic-based, web content, end-user process documentation, marketing, training documentation, FAQs, quick start guides, social media, and MailChimp campaigns.

• Experience working with cross-functional teams and conducting cross-functional communication (reviews/approvals with executives, directors, managers, and SMEs); working within both structured phase gate product development processes as well as informal product development processes.

• Society for Technical Communication Member

Employment History

Senior Technical Writer Proposal Writer Measurement Incorporated, Durham, NC June 2012 – Jan 2019

Supports MI’s Information Technology (IT) department, providing technical writing, documentation, and RFP analysis and proposal writing for academic assessment products and technologies. Contributes content to large-scale, complex, multidisciplinary proposals to State Departments of Education, winning multi-year, multi-million dollar contracts. Contributes and participates in writer candidate interviews and trains new writers. Served as interim Proposal Manager. RFP Analysis and Proposal Writing

• Evaluate incoming RFPs, ITBs and requests for statements of work and pricing and organize the IT response to these requests.

• Review and understand the RFP requirements and components and assess MI’s capability of satisfying the requirements.

• Coordinate the IT RFP response assignments, compliance matrices, ensure progress is on schedule to meet established schedules, and create and complete proposal responses as required.

• Establish and maintain effective interdepartmental communications to collect and interpret input, and ensure cohesive language, text, and content.

• Create and collect demonstrative work samples.

• Provide deliverables to MI Proposal Coordinators on time for all schedules. Jennifer Graham Technical & Proposal Writer

Technical Documentation

• Write, edit, index and revise a variety of technical, and user documentation.

• Collaborate with programmers, engineers, and management during design phase to gain project insight.

• Analyze the project requirements to determine the types of documentation needed and ensures accuracy and completeness of all technical documentation.

• Create, edit and maintain technical documentation for current and future applications, procedural, and on-line documentation.

• Support QA efforts, assemble documentation for audits, and ensure the documentation is compliant with project requirements.

• Research and evaluate new documentation tools and methods, documents, and improve documentation processes.

• Assist in maintaining the IT documentation libraries and performs activities as designated by management.

Lead Technical Writer Serco - North America, Washington, D.C July 2010 - June 2012 Supported the PBGC contract for the Benefit Accounts Payable Department Manual Support (BAPDMS) and the New Paying Agent/Benefit Payment Branch (NPA/BPB) documentation project developing documentation for end-users of proprietary software applications. Recipient of Excellence Award March 2012. Obtained security clearance.

• Interacted across cross-functional groups to curate content and compile data and reports based off numerous subject matter expert interviews.

• Conducted cross-functional review and approval meetings with directors, managers, and SMEs.

• Developed documentation for print and web using the content management structured authoring system Author-IT, including content for staging and deployment for web-based publication build cycles.

• Presented documentation to stakeholders.

• Developed new and edited existing process workflows.

• Developed test plans and scripts and performed system and usability tests and reviewed content for style.

• Contributed to content planning and analysis and project scheduling. Business and Technical Applications Technician NCSU, Raleigh NC June 2004 - January 2010 Supported the North Carolina Department of Public Instruction (NCDPI) Technical Outreach for Public Schools (TOPS) contract – nationally recognized testing program: http://www.tops.ncsu.edu/.

• Provided computer system management, systems analysis, systems design and processed automation, application management, and database administration.

• Provided technical operation support and training to program staff and clients.

• Produced documentation on system designs and operations.

• Utilized and managed computer applications including relational database management systems, application management, network servers, electronic office productivity suite, graphics programs, equations editors, charting/graphing applications, web authoring packages and file conversion utilities.

• Assisted with item development and security for the online testing divisions Classcape and Test Jennifer Graham Technical & Proposal Writer

MS Office Suite Survey Development Structured Authoring Adobe Acrobat HTML/DHTML CMS

Web & Graphic Design DW/Google Sites/Wix/Canva Author-IT Blogging Usability/UX Visio

Copy Editing Social Media MailChimp

Content Development Technical Communication Quality Assurance/QA Development System.

• Created customized reports based on MS Access SQL queries.

• Managed, imported/exported electronic data files.

• Managed Production Team web page updates and maintenance.

• Attended software certification courses at the NCSU Technology Training Solutions.

• Interviewed and trained new Editorial Assistants. Editorial Assistant NCSU, Raleigh NC May 2003 - June 2004 Supported the North Carolina Department of Public Instruction (NCDPI) Technical Outreach for Public Schools (TOPS) contract – nationally recognized testing program: http://www.tops.ncsu.edu/.

• Utilized MS Access and MS Word to develop End-of-Course and End-of-Grade standardized tests in both print and digital (PDF) formats.

• Provided independent test development work in planning, organizing, managing and producing large databases of test items and tests to measure achievement of students grades 3-12.

• Coordinated item writing by NC teachers and curricular review items.

• Developed and maintained databases of test items and of artwork, graphs and charts for use with test questions.

• Managed teacher reviews of test items and completed tests to insure validity of tests.

• Produced error-free, camera-ready test booklets within tight deadlines.

• Attended software certification courses at the NCSU Technology Training Solutions.

• Trained new Editorial Assistants.

Education

Graduate Certificate Technology & Communication UNC-MJ, Chapel Hill Featured Alum ‘18 2007 - 2008 BA Communication & Information Science Minor: Computer Science Dean’s List 2000 University of Alabama College of Communications & Info Science, Tuscaloosa 2000 - 2002 Southern Union State Community College Dean’s List 1999 & President’s List 2000 Opelika, AL 1998 - 2000

Other Experience and Technical Skills

Social Media & Web Content Developer SEACT/TheCosmicEvolution/YankeePointCreations/BiotechEnergySolutions September 2017 – Present

Projects involve developing web content, utilizing multiple social media platforms, research, design, image and logo creation, multimedia and video creation, interviewing and copywriting, and MailChimp campaigns. Webmaster The New Blossom Shop, Opelika, AL August 2002 - May 2003 Utilized MS FrontPage to design, develop and publish the small business informational web site.

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