IT Support Engineer
Resume:
AMIT KISHORE
**th Street, Al Raffa,
Bur Dubai, U.A.E.
E: ************@*****.***
OBJECTIVES
To find a fulfilling position where I can apply my skills and knowledge.
PROFESSIONAL SUMMARY
A competent IT Engineer / Administrator / Coordinator professional with a proven track record of providing specialist technical and helpdesk support. Extensive experience of working on the front line helping clients and colleagues resolve complex technical IT issues. Possessing excellent client facing skills, natural problem solving and analytical skills and ability to contribute to the development of best practice, procedures, and policies within a company.
SKILLS
• Project management
• Analytical and critical thinker
• Testing & Troubleshooting
• System Administration
• Team Leadership
• Resource Allocation
• Trusted key holder
• Strategic Planning
• Effective Communication
• Vendor Relations
TECHNICAL PROFICIENCIES
Platforms
Windows XP/Vista/7/10; Windows Server 2008/2012; Mac OS X, Linux 4
Software
Microsoft Office (Word, Excel, Outlook, PowerPoint, Project), SQL, NCR Advance Store Retail, RetailPro and working knowledge in SAP.
EXPERIENCE
09/2017 – 12/2018 IT Executive
BinHendi Enterprises LLC – Dubai, U.A.E
Handling, Retail Fashion & Watches, Hospitality Division, Furniture & Trading & Distribution.
Perform 24/7 support for Executives and their staff with a complete PC, laptop, peripheral, PDA, and office and home network support.
Closed 95% of trouble tickets on the first call without escalation.
Commended for quickly resolving complex issues including system crashes, network slowdowns, connectivity problems, security breaches, virus infections and more.
Supported IT Projects with end-to-end system solutions
Consulted individuals and groups on computer equipment need and recommended upgrade options
Support and deploy, Windows XP/7/8/10, Windows 2012 R2 STD Server, Microsoft Office and other office environment software like SAP, RetailPro (for Retail Fashion & Watches).
Manage and administered Microsoft server 2008/2012, Antivirus, Fileserver and network infrastructure.
Built and configured customized machines for new hires and replacements for existing users.
Maintain Asset Center (Inventory of Hardware/software).
Be part of the Project Management plan such as office relocations, Opening of New Outlets, IT integration, and migrations.
Installation & configuration of Avaya Phones for end users.
Support Android/iPhone configuration for email/Contacts.
Ensure compliance with IT policies and procedures and effective risk management.
Coordinate with the Operations and Project team regarding the IT requirement for the outlets, Network cabling, and testing scope.
Install Firewall, Backup office systems, Printers and Switches and configuring VPN between outlets and HO.
Coordinating and Managing ISPs for Internet connections.
Managing and Creating email ID/domain ID for users.
Backup user data/email, for those who have left the organization.
Provided base level IT support to non-technical personnel within the business.
Handled high-volume daily paperwork and cooperated with the accounting/purchase departments regarding invoicing and delivery problems.
10/2006 – 06/2017 IT Support Engineer: IT Helpdesk Engineer
Arabian Oasis Food LLC / Spinneys Dubai LLC – Dubai, U.A.E
Reporting directly to the IT Manager and collaborating closely with other IT team members. Responding to queries in a timely and accurate manner and resolving queries to the user’s satisfaction.
Managerial Duties:
• Acting as the first point of contact for all IT & technical queries.
• IT Coordination for New Store, Warehouse, Office opening & Vendors, Consultants for the frontend.
• Monitoring daily IT tickets activity and frontend team performances.
• Developing the IT frontend Infrastructure and systems to meet the company’s needs.
• Handling all IT assets including ordering & distributing to the locations.
• Maintaining a wide range of computer / NCR POS hardware and software programs.
• Identifying & reporting on the budgetary implications of IT projects and upgrades.
• Provide secondary support for System Administrator.
• Working knowledge in Server, Active Directory, User Creation, Email Accounts Creations.
• Responsible for allocating work to junior staff and induction training for new staff.
Technical Duties:
• Testing / Installation / Development and support of store point of sales application NCR ADVANCE STORE RETAIL 2.6.0 & 3.1.6.
• Involved in the rollout of software updates and patches for NCR Advance Store Retail 3.1.6 pos system.
• Investigate specialist and complex IT support issues.
• Installing / Deployment and support of stores weighing scales systems and scale communication application (Digi / Avery / Bizerba).
• Testing / Installation support for stores weighing scales Arabic printing.
• Communicating with third party technical specialists.
• Responsible for diagnosing & resolving hardware, software & end users problems.
• Working knowledge for Microsoft Dynamics AX 6, Server & Client customized version.
• SAP frontend side support – (Area covered only for retail inbound/outbound).
• Handling Checkpoint VPN Edge Firewall Client side.
• Managing Retail Infrastructure for Access Points / Routers.
• In-depth knowledge of Microsoft Windows client operating systems from Windows XP-Windows 10 & Microsoft Office up to Office 2016.
• Support / Troubleshooting for Laptop/Desktop/Printer (Hardware & Software).
IT Project:
• Migration of NCR Advance Store Retail 2.0.5 to NCR Advance Store Retail 2.6.0 Software & Hardware.
• Implementation of Microsoft Dynamics AX 6. With HP POS machines.
• Credit Card Machine integrating with Microsoft Dynamics AX 6, NCR Advance Store Retail 2.6.0 & 3.1.6 pos terminals.
• Migration of NCR Advance Store Retail 2.6.0 to NCR Advance Store Retail 3.1.6 Software & Hardware and Store Servers.
• Involved in Office 365 migration.
06/2003 – 09/2006 Assistant IT Engineer
The Kerala Kaumudi (P) LTD – Trivandrum, Kerala, India.
• Assisting the System Administrator.
• Maintaining the accounts server (Linux-4),
• Handling FTP server for the Newspaper Data transfer from units to Main Office
and samba server.
• System Support for Desktop / Laptop / Printers (Software & Hardware).
EDUCATION
2001 Bachelor of Commerce (B.COM)
University of Kerala
QUALIFICATIONS
1997 Diploma in Computer Application (D.C.A.) course completed
2005 Microsoft Certified Systems Engineer course completed.
2006 Linux (2006-RHCE V4 Certificate number is 804************.)
2015 SQL 2014 Administration course completed
PERSONAL DETAILS
Date of birth 20/03/1979
Marital status Married
UAE Driving License Yes
REFERENCES
1, Mr. Abdul Kader, Asst. IT Manager,
BinHendi Enterprises LLC.
2, Mr. Danny Lotz, IT Manager,
Spinneys Dubai LLC.
3, Mr. Sminto Thomas, Senior System Administrator,
Spinneys Dubai LLC
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