Leadership Development

Chadwick C. Vaupel

*********@*****.*** • 307-***-****

Learning & Development professional with a track record of delivering business results through customized learning solutions, coaching, and performance improvement interventions. Experienced team, process and content leader. ATD certified instructional designer. Demonstrated success with international teams, including cultural awareness and social dynamics.

EXPERIENCE

L&D Content Development Manager, Jabil Florida, USA

2018 to Present

Jabil is a contract manufacturing and design partner with over 200,000 employees on sites around the world. Role was responsible for enterprise leadership development, as well as strategies and resources to support divisional, technical, and regional learning needs.

Partnered with divisional leadership to identify critical leadership needs, integrating identified cultural transitions, such as diversity, servant leadership, and outward mindset

Researched and designed global learning strategy featuring both on-demand and ILT, reducing cost per learner by 50%

Designed and implemented world-class hi-po program, integrating leadership, technical, and cultural skills, increasing retention and advancement by 20%

Head of Learning & Development, Union Wireless Wyoming, USA 2013-2018

Built successful team and training program for both sales and technical departments for midsized regional telecommunications provider in less than 6 months. Defined learning strategies, implemented LMS, and documented SOP. Worked closely with stakeholders and SMEs to ensure quality and accuracy, creating content for every department, from sales to physical plant. Utilized blended learning, including active simulation and gamification. Developed leadership programs, utilizing the Arbinger Outward Mindset model and support cohorts, to facilitate the growth of high potential team members and implementation of succession planning.

Reduced customer service errors by 89%, reducing costs and customer turnover

Improved Voice of the Customer scores by 32 points by targeting leading sources of dissatisfaction, turning detractors into ambassadors

Reduced employee attrition by 56% through career path planning and continual development

Content & Project Manager of International ESL, Eleutian Technology Wyoming, USA 2012-2013

Conducted needs assessment and developed tailored curricula for recognized brands, including Hasbro and Fisher Price. Built a 30 member team of writers and designers, both in-house and freelance. Verified cultural content to accommodate international learning, working with customers throughout Asia, Africa, and the Middle-east, ensuring that topics, language, activities, and images were compatible with regional needs and expectations.

Reduced content creation time by 45% by standardizing processes, developing content templates, and streamlining evaluation methods

Reduced content creation cost by 30% through effective use of freelance content creators and creative integration of technology

Expanded content portfolio by 65%, facilitating the integration of world class content, such as the Oxford English program

Chadwick C. Vaupel *********@*****.*** Page 2

2006-2012 College Professor, History/Education/Economics New York, USA

Taught college history courses at University at Buffalo – SUNY, and Buffalo State College, and D’Youville College. Topics included Atlantic and Latin American history economics, and education, from large survey courses with 300 students to intense seminars with 12 advanced students. Developed curriculum and syllabi for same. Maintained and verified records for the history department to approve graduation requirements, consulted with undergraduate students to support academic goals, and mentored students to overcome learning challenges.

Received $150,000 in research grants, including advanced research into the use of active simulation as instructional methodology

Awarded “Teacher of the Year” by student vote

Twice awarded McNair Scholar status

CERTIFICATIONS

ATD Master Instructional Designer

ATD Managing Learning Programs certificate

The Arbinger Institute Outward Mindset Facilitator

M4 Mapping Software Master Certification

EDUCATION

2009 State University of New York at Buffalo Buffalo, NY

MA in History

Thesis: “16th Century Jesuits as Harbingers of the Scientific Revolution”

GPA: 3.86

President’s Scholarship

2006 University of Wyoming Laramie, WY

BA and History with Honors

Thesis: “The Civilian Pilot Training Program in Wyoming During WWII”

GPA: 3.8

ADDITIONAL INFORMATION

Languages: Portuguese and Spanish, native English

Authoring and production tools: Captivate, Camtasia Adobe Creative Suite, Go Animate Suite, MS Office, WiseTail LMS

Volunteer activities: Addiction Recovery Counselor (2007-2012), Community Outreach Technology Instructor (2012-2015), Scout Committee Chairman Post 61 (2013 to Present)

Skills: Excellent communication skills, well-honed project management skills, flexibility, and cultural awareness.

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