Manager Customer Service

MARK NIGHTINGALE

*** ***** *****, *********, ******** 21532 • 301-***-**** • ************@*******.***

Professional Summary

Talented General Manager with excellent marketing, customer service, and facility oversight skills with more than 35 years of experience. Highly effective and comfortable working with people at all levels in an organization. Seeking a similar position with a new establishment in Allegany County.

Skills

Exceptional interpersonal communication

Budget development

Customer service

Consistently meet goals

Operations management

Staff training/development

Effective leader

Deadline-oriented

Customer service-oriented

Coaching and mentoring

Verbal and written communication

Efficient multi-tasker

Conflict resolution

Employee scheduling

Organized

Work History

Elder Care, 11/1017 to 11/2018

General Manager, 08/2011 to 11/2017

Golden Star Theaters – LaVale, Maryland

Ensured that each guest's experience was positive, memorable and consistent.

Worked closely with the District Manager to convert the theater from an AMC business to a smaller independent run company

Responsible for bi-weekly payroll and concession inventory

Oversaw the hiring and training of new employees

Marketed films

Responsible for maintaining all equipment and keeping it in good repair

Responded to customer complaints via one on one interaction, phone call follow-ups as well as email

General Manager, 02/1985 to 08/2011

American Multi Cinema Inc – LaVale, Maryland

Operated a 6-plex movie theater which was converted to an 8-plex theater in the interim

Completed staff payroll bi-weekly

Oversaw and participated in the hiring of all staff including assistant managers

Completed ticket and concession inventories on a bi-weekly basis

Implemented marketing strategies for specific movies to occur upon their release

Assisant Manager, 09/1982 to 02/1985

American Multi Cinema Inc – LaVale, Maryland

Worked directly with the public operating a six plex movie theater.

Implemented marketing strategies to promote various movies

Produced reports such as concession and ticket inventories

Completed payroll for the staff on a bi-weekly basis

Participated in interviews of potential employees

Worked with auditors on a quarterly basis to assure record keeping was accurate and timely

Responsible for the upkeep and operation of the theater on a daily basis

Responsible for maintenance of all equipment in the establishment

Education

Bachelor of Science: Geography, 1982

Frostburg State University - Frostburg, MD

Accomplishments

Runner-up for General Manager of the Year for the Northeast region while working for American Multi

Cinema Inc.

Facilities Award for the best kept theater in the Northeast region

Marketing awards for promotions

Perfect Audit award twice

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