Customer Service Data Entry

FLORENCE P. CHUMBLEY

*** ********* ***. *********, **. 46124 ******@*********.*** 317-***-****

OBJECTIVE

To provide part time remote data entry support for a company looking for an experienced, accurate and dedicated worker.

SKILLS & ABILITIES

Microsoft Office [Word, Excel, Outlook, etc. Microsoft Windows, Epic software, capability to read insurance EOB’s, 10 key efficiency and accuracy, accurate typing skills, exceptional mathematical skills, government insurance payment knowledge, manual and electronic payment processing experience, professional etiquette, flexible, organizational skills, able to work with little to no supervision effectively, customer service experience, AR/AP experience, payroll/accounting experience, etc.

EXPERIENCE

CASH POSTER FRANCISCAN ALLIANCE, ABO

AUGUST 2011 –RETIRED. JUNE 2018

Post electronic and manual payments for all insurance companies, Auditor of the State & US Treasury posting, Medicaid Administrative Fee debit adjustments, balancing all deposits, calling insurance companies for additional information, resolve cash-related customer service issues, assist EFT team lead as needed, post in multiple service areas, incentive posting, post denials and zero pays, reverse/suppression posting, patient self-pay payment posting (including troubleshooting process for best efficiency and accuracy), capitation posting, interest posting, PLB processing.

ADMINISTRATIVE ASSISTANT CMB SERVICES

AUGUST 2001 – JANUARY 2008

Assisted Director of Billing in maintaining and updating all insurance information including billing and pricing, motivated/supervised three or more employees as needed, prepared all monthly, quarterly and yearly reports in Excel, calculated and made all daily bank deposits, assisted with ADP payroll/timekeeping, supported staff with questions and issues.

CLERK OFFICE PRIDE COMMERICAL CLEANING

MARCH 2011 – JULY 2011

Assisted with expediting payment information to all franchise owners on a weekly and bi-weekly basis, daily billing for clients, posted payments for all accounts through lockbox, posted live checks received at the corporate offices, assisted with daily bank deposits, provided customer service to clients, collections on delinquent accounts, data entry, filing, general billing.

OFFICE ASSISTANT JOHNSON COUNTY RADIOLOGY

SEPTEMBER 1992 – MAY 1994

Assisted in coding, posted insurance and self-pay payments, prepared patient statements, prepared statements for mailing, filing, live check processing.

EDUCATION

IVY TECH, COLUMBUS, IN

ASSOCIATES DEGREE IN ACCOUNTING

GPA 3.6

IVY TECH, COLUMBUS, IN

TECHNICAL CERTIFICATE IN MEDICAL ASSISTING

GPA 3.8

CENTRAL NINE CAREER CENTER, GREENWOOD, IN

Microsoft Excel and Advanced Excel classes

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