Customer Service Office Staff

RAMONA THOMAS-WHITE

**** ******** ***

Keithville, LA 71047

318-***-**** (H)

318-***-**** (C)

****************@*******.***

OBJECTIVE

Customer Service Call Center Representative: as a valuable member of a team that will utilize my solid academic and professional background along with exceptionally strong analytical, problem solving and excellent interpersonal skills.

Experience

Unlimited Alternatives to Change

LLC, Bossier City, LA

(2016-Present)

Provides individual Psychosocial Skills Rehabilitation (PSR), Community Psychiatric Supportive Treatment (CPST) and Crisis Intervention services in the community. Assists clients in developing goals for treatment with in the first 30 days of service. Assist clients in restoring, rehabilitating, and developing social and interpersonal skills. Identify, enhance, and establish support networks, community awareness, coping strategies, and improve functioning in the individual’s social environments (home, work, school). Help restore, rehabilitate, and support the development of daily living skills. Help improve each client’s self-management of the negative effects of psychiatric or emotional symptoms. Assists clients in identifying, effectively responding to or avoiding identified precursors (“triggers”) that lead to functional impairments. Help implement Crisis Management Plan on an ongoing basis. Participate in collaborative meetings with Rehabilitation Services staff, other agencies or community and natural supports as needed. Provide Crisis Intervention services to recipients as needed according to agency policies, procedures, and service definitions. Communicate client’s status on a regular basis, including, but not limited to changes in mood or functioning, medical issues. Produce effective, clinical documentation of every contact with recipient. Turn in notes on time according to policy. Document all “no shows,” and communicate all difficulties contacting clients with appropriate office staff. Complete documentation for billing or other purposes as needed. Attend all office trainings as well as regular clinical supervision sessions with Clinical Manager. Document services provided regularly, concisely, and completely in accordance with clinical standards by office deadline. Follow all safety rules. Actively participate in all evaluations conducted by the facility.

Casino Operations (Dealer)

Horseshoe Casino and Hotel, Bossier City, Louisiana

(2009-2016)

Provided a high level of customer service and promoted a positive attitude to create a fun and entertaining experience. Paid out winnings, exchanged currency for chips and informed guests of game rules. Opened game at assigned table, counted contents, verified count with closing list, inspected cards. Verified bank roll fills with the supervisor and security personnel. Ensured protection of game; maintained continuous inspection of cards, ensured betting in compliance with game rules and minimums set. Closed game; sorted cards, balanced rack, counted chips and signed off with the supervisor. Maintained the honesty and integrity of assigned games, controlling pace. Assisted guest with questions on casino activities or referred to appropriate personnel.

(Dealer)

Sam’s Town Casino and Hotel, Shreveport, Louisiana

(1999-2009)

Performed dealing services at assigned gaming table in accordance with established policies and procedures. Maintained continuous security of assigned game. Exchanged guest's currency for gaming chips. Assisted the guest's in playing according to rules, policies and procedures.

Casino Finance (Cage Cashier)

Sam’s Town Casino and Hotel, Shreveport, Louisiana

(1997-1999)

Oversaw the daily operations of assigned window and bank, ensuring the highest level of guest service and satisfaction is maintained and that guests are assisted in a timely manner and with accuracy. Maintained custody and proper accounting of designated funds, ensuring all transactions are performed promptly and efficiently while maintaining exceptional guest service. Redeemed vouchers, chips cashed personal checks, credit card checks, extended cash advances and loans, and made change. Ensured compliance with policies and procedures, Gaming Commission regulations, and Internal Controls.

Education:

Wiley College, Marshall, Texas

Bachelor of Science – Business Management

With a Concentration in Organizational Management

Ramona Thomas-White

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