Employee Relations Manager

Education

Benedictine University- Lisle, IL Graduated May 2017

Bachelor of Business Administration in Management and Organizational Behavior

Minor in Human Resources

Profile

An High Production Assistant Branch Manager with 4 years of management experience and 9 years in supporting and creating quality relationships with clients and employees. As I have lead my team to top performance within my company, I have used my problem solving skills along with my detailed orientated behavior to produce smooth coordination in the work environment. I obtain clear communication skills which allow me to complete any given task with the goal of ultimately benefiting my company.

Representatives Achievements

Lead my branch to TOP 3 in Regional sales goals 9 consecutive months

My branch receive 92% customer satisfaction rate in year 2018

All external Audits from 2015-2018 were successfully passed

Increased employee retention by providing bonus incentives by exceeding sales success

Professional Skills

Introduction to Human resources Telao

Proficient in Microsoft Office. Microsoft Suite, Google Docs

Bilingual Spanish speaker

Masterful interpersonal skills

Experience

TCF Bank- Chicago, IL

Assistant Branch Manager

February 2016- Current

Exceeding sales quota

Develop & train new staff for success

Enforce compliance and regulations for internal audits

Account resolutions

Evaluate teller performance

Facilitate/Lead meetings by recommending new approaches and procedures

Analyze Staffing schedule according to branch needs

Manage employee relations

Communicate/collaborate with branch manager

Balance Vaults

TCF Bank-Chicago,IL

Supervisor

December 2014 - February 2016

Coach new employees

Motivate staff to exceed at monthly target goal

Conduct internal audits

Manage department functions

Analyze staffing schedule per branch needs

Manage employee relations

Resolutions Media Productions- Chicago, IL

Human Resource Intern

August 2014- December 2014

Introduction to Payable and Receivables

Preparation for invoices of outsourced services

Assist in Media production projects

Manage inventory for staff supplies

Prepare shipping instructions & delivery for multiple couriers

Answer and directed calls to correct departments

Coordinate with production events

U.S. Bank – Oak Park, IL

Teller

January 2010- April 2012

Balance cash machines

Handle confidential documents

Handle large cash transactions

Cross Sell all company products

Certifications

Illinois Real Estate Brokers License

October 2017- Current

Extracurricular Activities

Recreation Leader at West Suburban Special Recreation Association in Oak Park, IL

Worked with children with mental and physical disabilities

Mentoring & encouraging children

Communicated progress with parents

Helped children achieve higher self-esteem

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