Manager Customer Service

CHRISTINA MARTHA O SUMAYOD

B* ** M. Lozada Street Barangay Sto. Rosario Silangan

Pateros, Philippines

+639*********; *********@*****.***

TELECOM SITE ACQUISITION SPECIALIST

OBJECTIVE To obtain a position which affords job security that would enhance my professional growth and to accept new challenges, concepts and techniques that would take part in meeting the Company’s organizational goals.

PERSONALITY Joyful employee that arms to elevate the client experience by consistently

maintaining a cheerful attitude. Genuinely enjoys positions requiring extensive human contact. Comfortable in communicating with the people from various cultures and backgrounds. Takes great pride in teaching and leading by example.

TEAM ORIENTED Prepared and eager to take a new responsibilities. A seasoned professional who recognized the importance of communication. Honesty and trust in a team setting.

TELECOM EXPERIENCE

Project Manager (Smart) – May 2018 to Nov 2018

SMS Global Technologies Inc.

Penthouse East Tower PSE Center Exchange Road

Ortigas Center Pasig City

Manage day-to-day operations related to a particular project

Coordinate accurate, up-to-date reporting of project status, scheduling, and planning

Manage schedule of site acquisition deliverables

Supervise the planning and staff progress relative to assigned projects

Provide direction and guidance to site acquisition and zoning specialists as well as conduct weekly one-on-one meetings with project staff to review individual site progress

Manage processes from a real estate viewpoint while coordinating with the design, zoning, radio frequency engineering and construction management teams

Assist in the development of master real estate agreements including lease documents and letters of authorization/permits

Oversee the finding of suitable site candidates, review preliminary site documentation, review negotiated terms of the standard lease or option agreement with property owner, report the negotiation issues to the client, review letter of explanation describing every deal point for completeness

Coordinate with other managers, consultants and contractors on project to ensure quality performance

Travel to sites and work in client designated areas as required

Attend project and deployment meetings

Oversee project financials, including managing billing and receivable process

Build and maintain superior client relations

Ensure project team is using SMSGT and client reports, accounting systems, and other administrative work accurately and on schedule

Ensure that health and safety and sustainability policies and legislation are adhered to

Build a positive, committed team

Program Coordinator - October 2017 to May 2018

Wuhan Fiberhome International Tech. Phils., Inc.

Ayala Ave. cor V.A Rufino St.

Makati City

Support planning and coordination of a program and its activities.

Ensure implementation of policies and practices

Help build positive relations within the team and external parties

Schedule and organize meetings/events and maintain agenda

Ensure technology is used correctly for all operations (video conferencing, presentations etc.)

Keep updated records and create reports.

Support growth and program development

Site Acquisition Coordinator (ROW) - April 2017 to October 2017

Wuhan Fiberhome International Tech. Phils., Inc.

Ayala Ave. cor V.A Rufino St.Makati City

To secure the necessary permits relative to the implementation of the project

Tasked to coordinate with all LGU’s concerned

Facilitate the meetings and coordinate with the Vendor on the demands of proponents

Negotiate the terms within the given limits/standard by the Vendor

Attend meetings in representation of the Vendor

Documentation Controller (Huawei) Network Planning IPCore - August 2016 to March2017

22nd Flr W Bldg. 5th Avenue

Bonifacio Global City Taguig

●responsible for controlling the numbering, filing, sorting and retrieval of electronically stored or hard copy documentation produced by technical teams, projects or departments in a timely, accurate and efficient mannerResponds in a timely manner to requests to retrieve information, information searches and general requests for support from project/department personnel.

●Responds in a timely manner to requests to retrieve information, information searches and general requests for support from project/department personnel.

●Accurately updates information as required.

QUALITY ASSURANCE (BELLTEL Project) - Feb 2016 to July 2016

ZTE Philippines

3rd Floor Iriz One Corporate Center,

#35 Meralco Avenue cor. Segundo Street,

Ortigas,San Antonio, Pasig City

Philippines

To counter check the submitted checklist and photo list Quality Assurance reports submitted by all sub-contractors.

In charge of assigning sites to field Engineers for Quality Assurance

Review requirements specifications and technical design documents to provide timely and meaningful feedback

Collate all figures and numbers needed in order to consolidate said information on the master tracker for weekly presentation with upper management.

SITE ACQUISITION COORDINATOR (BELLTEL Project) - November 2014 to January 2016

808 Building Meralco Ave.

Barangay San Antonio Village

Pasig City

●Coordinate with civil works in development of model sites and site designs to ensure any local leasing or permitting specific issues are considered.

●Assigned primarily for In-Building Solution (IBS) Projects

●Main coordinator in transacting with prospective Lessors

●In-Charge with negotiation pertaining to Commercial Terms

●Tasked to review, check and evaluate submitted TSSR

●Check Site Acquisition activities meet project requirements

●Supports Project Manager in Site Acquisition and permitting related scheduling and resourcing issues

●Site Acquisition cost calculation for customer tender co-operating with Cost Manager using sales packages and sales items as per guidance from Global Service Line

●Conduct initial evaluation and review of Commercial Terms as per Lessor.

●Assigned to negotiate and complete contract revisions with prospective Lessors

●Process the negotiation/completion of Commercial Terms and its pertaining Approval.

●Perform duties which are deemed to be necessary with relation to the project.

●Tasked to handle correspondences from entities for proper communication to management.

●Focal Person as to correspondences and negotiations with lessors.

●Respect and fulfill all Vendor policies and financial controls associated to project.

SITE ACQUISITION MANAGER - September to November 2014

Glotech Philippines

903A 9th floor, Ayala Ave.

Makati City

Performing all aspects of the Site Acquisition process from site identification and qualification through the completion of zoning approval for multiple sites.

Coordinating with RF Engineering and Construction management to ensure timely and accurate completion of required tasks, while reporting progress to the Project Manager/Team Leader.

Negotiation of Lease, Amendment, License, Right-of-Way and/or Easement Agreements with property owners.

Completion of leasing packages and other documentation required by the client.

Maintaining complete documentation related to all planning, communications, and actions on sites.

Preparing and completion of all necessary zoning applications and supporting documentation including written site description, justifications, plans and sketches, maps, and photo simulations.

In-charge of the preparation of the Contract of Lease.

Manages all site acquisition and permitting activities

Monitors activities of the clients (Operators/Vendors) and ensures that contract requirements, specifications and milestones for Site Acquisition and Permitting are met

Ensure that the agreed implementation schedules and guidelines are followed and enforced

Speed up SAQ operation from Site Hunting up to as built submission

Troubleshoot problematic sites before escalating to top management

Coordinates activities and ensures that all disciplines directly involved in the project are in line with the Project Goals and Objectives.

Interacts and coordinates with different government agencies in securing all necessary permits

SALES ACCOUNT MANAGER - September 2012 to April 2013

Intex Telecom System

Kamagong, Makati City

Using an existing network of industry contacts to generate new business

Leading and training other members of the account team

Managing the work of account executives

Leading project management activity

Delivering sales presentations to high-level executives

Attending client meetings

Maintaining and expanding relationships with existing clients

Completing administrative work, as required

SITE ACQUSITION/ ACCOUNT OFFICER - September 17, 2007 – March 16, 2008

Network Planning Development Division

DIGITEL MOBILE PHILIPPINES INC.

6th Floor Cybergate, Pioneer Avenue,

Boni, Mandaluyong City

Metro Manila Philippines

●Coordinate with civil works in development of model sites and site designs to ensure any local leasing or permitting specific issues are considered.

●Check Site Acquisition activities meet project requirements

●Supports Project Manager in Site Acquisition and permitting related scheduling and resourcing issues

●Site Acquisition cost calculation for customer tender co-operating with Cost Manager using sales packages and sales items as per guidance from Global Service Line.

OTHER EMPLOYMENT

CUSTOMER SERVICE EXECUTIVE - March 2012 to September 2012

Singapore Airport Terminal Services (SATS)

Answer incoming calls from airline customers. Deal with complaints, help passengers answer general questions in regards Lost Luggage. Looks information up on the computer system using World Tracer.

Assist passengers identify and collect their belonging such as boxes or luggage.

Reports any luggage problems to the proper authority such as lost or stolen luggage or belongings.

Any unclaimed luggage or property is turned into the lost and found department by the once all luggage and belonging have been claimed.

CUSTOMER SERVICE EXECUTIVE (VVIP) - February 2009 to Feb 2012

Singapore Airport Terminal Services (SATS)

DBS Asia Treasures at Changi

●Promptly and courteously assist DBS ASIA TREASURES MEMBERS.

●Assist the VVIP passengers at the lounge before boarding.

●Serving customers when it comes to Food and Beverages.

SATS Premiere Lounge (VVIP) Singapore Airlines

●Assist the VIP passengers at the lounge before boarding.

●Make boarding announcement for certain flights.

●Handle all phone inquiries.

●Record the filing data of the lounge guest and usage.

GROUND STEWARDESS SINGAPORE AIRLINES

Check all passports, confirm bookings and possibly change bookings on Krischeck.

●Ground staff are responsible for all the so-called "above wing" functions up to and including boarding of the aircraft. This includes, but is not limited to: passenger check-in, baggage acceptance, seating assignment and resolution, passenger manifesting, boarding of the aircraft and other customer service functions.

●Assists customers to make sure their travel plans are satisfactory.

● Assist in checking in baggage or locating lost luggage. At the gate, handles passenger assistance, seat assignments and boarding passes. In addition assists with announcements, boarding and any delays or overbooking of flights.

●To provide each of our customers with a quality service that exceeds their Expectations.

CUSTOMER SERVICE EXECUTIVE - June 2008 to January 2009

D’EQUESTRIAN PARADISE (S) PTE LTD

100 TURF CLUB ROAD

SINGAPORE 287992

●Interact with customers to provide information in response to inquiries about horse riding lessons.

●Handle and resolve customer's complaints.

●Prepare monthly Reports

●Prepare riding lessons schedule

●Answering phone calls

●Monthly stock inventory

SALES & MARKETING - November 10, 2006 – September 10, 2007

R&G CONSTRUCTION DEVELOPMENT TRADING INC.

#81 Dr. A Santos Ave. Sucat, Parañaque City

Metro Manila Philippines

●Provides administrative support to the staff of the Sales and

Marketing Department

●Research new market opportunities

●Map out potential customers & competitors

●Contact and conduct initial follow-ups on sales prospects

●Coordinate with our marketing, sales, and technical groups to facilitate marketing

Functions (i.e. brochures, trade shows, etc.)

●Provide status reports to management on overall sales and marketing activities.

COMMENDATION AWARDS:

CERTIFICATE OF COMMENDATION (3Q&4Q 2012) – SATS PASSENGER SERVICES, CHANGI AIRPORT, SINGAPORE AWARD IN RECOGNITION FOR OUTSTANDING AND EXCEPTIONAL! SERVICE PROVIDED TO OUR GUESTS – MOST COMPLIMENTED AWARD.

TRAININGS;

1.CHANGI ORIENTATION PROGRAMME – MARCH & SEPTEMBER 2011

2.CUSTOMER SERVICE SKILLS PROGRAMME – SEPTEMBER 2011

EDUCATION

BACHELOR OF SCIENCE IN TOURISM

PATTS College of Aeronautics

Bachelor of Science in Tourism

Lombos Avenue San Isidro,

Paranaque City

2002-2006

REFERENCE

Professional and personal reference available upon request

Contact this candidate