Project Manager

Dear Sir/Madam,

With reference to the role advertised, I am enclosing my resume for your kind perusal. Till very recently I had been engaged with Ministry of Health and Long Term Care (MOHLTC) as a Sr. Business Analyst/Project Manager, and prior to that as a consultant with Deloitte as a Business Analyst (DU North) on a contract, and prior to that was engaged in a consulting role as Lead Business Analyst with Elections Ontario, and with McCann MRM as a Business Analyst; and prior to that as Lead Business Analyst (Infrastructure) with eHealth Ontario.

As a Business Analyst and Project Lead I have approximately 10 year’s extensive experience in Telecommunications, Banking, Not-for-Profit and IT domains, while I thrive on applying business analysis and project management disciplines and strong people skills successfully, to implement complex business initiatives; I am also adept at managing multiple stakeholders (external and internal) and drivers to ensure successful delivery.

Specialties: Leading Business requirements, problem solving, identification of critical success factors, risk mitigation, development and maintenance.

I consider myself as a high achiever and effective team member – flexible, pragmatic, determined and enthusiastic. I have outstanding academic record in both business and technology disciplines, also excellent people and communication skills, both oral and written.

I am a well-qualified professional with an MBA from Melbourne, Australia (Deakin University). I have been a result oriented Business services /Information Technology professional with experience in various business solutions to meet organizational requirements.

I have excellent skills in MS-Project, document and knowledge systems like SharePoint, strategic systems and databases, being an Oracle certified professional (DBA). I have certification in ITIL V3 foundation. Being a team player I imbibe thorough people and communication skills.

I am sure my skills and experience will do justice to the role.

Kind regards,

Rahul Berry

RAHUL BERRY MBA, ITIL, PMP Candidate

SENIOR BUSINESS ANALYST, BUSINESS CONSULTANT TORONTO, ON

PROJECT MANAGEMENT 647-***-****

*****.*****.***@*****.***

BUSINESS EXPERIENCE

Lead and facilitated Multi-million dollar project budgets.

Lead Projects in both Waterfall, Agile methodology and ITIL framework.

Lead Business Analysis including facilitation and solicitation of business requirements; analysis, validation and integration involving multiple systems and applications, assisting documentation and subsequent development.

Maintained and documented process governing Change Management, Risk Management and Problem Management.

Defined Business Scope for multiple projects, BRDs - including Functional and Non Functional Specifications and end-to-end process definitions/process writing and mapping.

Defined and performed Gap Analysis in existing systems (Legacy/Strategic), identified process definitions and drove/maintained Centre of Excellence for continuous improvement.

Lead extensive stakeholder engagements through critical deadlines and project phases.

INFORMATION TECHNOLOGY EXPERIENCE

Extensive experience with Project Methodologies. ITIL (Certified V3 Foundation), ITSM, PMLC, SDLC, PMBOK and ITAM.

SQL databases, ITSM, Use Cases (UML Diagrams, Sequence Diagrams), Data management, Service Management, Asset Management.

Extensive experience in Windows, MS-Office [MS-Excel (Incl. Pivot tables, VLookups), MS-Word, MS-PowerPoint, MS-PROJECT], SharePoint, BMC-Remedy, JIRA.

Extensive experience in development and documentation of Use cases, User stories, Test scripts, Regression/UAT Testing.

Validating Data integrity upstream/downstream between interface management systems.

MS-VISIO (End to End Process Mapping/process workflow writing/design, Process Workflows, Process Re-Engineering, Technical diagrams, Defining artefacts in swim lanes and health of processes, flowchart) UML diagram, Sequence Diagram and Entity Relationship Diagrams.

CRM- Siebel User interface design definition (VROOM/DCP1 and DCP2), PeopleSoft, HR (InSync).

Contact Centre workforce management (Total View, Genesis – CTI – IVR), database reporting and management (Oracle 10g) and in MS-Excel.

Contact Centre Service and Incident management reporting in iTAM/BMC Remedy application and SharePoint (Off shore and Onshore)

UNIX (IBM-AIX, Sun Solaris), MIS and Billing (ISIS and Siebel), BI (Exposure to Crystal reports, SSRS), BPMN, SDLC, SOE.

PROFESSIONAL EXPERIENCE

Personal Engagement November 2019 - March 2019

Sr. Business Analyst / Project Manager Ministry of Health and Long Term Care June 2018 - October 2018

As a PM, lead initiation of FHIR (Fast Healthcare Interoperability Resources) project to enable Ontario Wide Health Service providers access clinical assessments at their point of care applications.

Leading Business Requirements, workshops, analysis and documentation of project artefact(s).

Performed IAR (Integrated Assessment Records) Business critical operations.

Business Analyst Deloitte Canada February 2018 – June 2018

Lead and managed Deloitte University’s – North, Survey and Leadership Reporting Dashboard. The dashboard provides detailed view of critical business data in Tableau.

Lead and Managed Change Request (CR) and end-to-end Production Deployment, including engagement with On-shore/Off-shore partners.

Created and documented business critical reports, including data manipulation and analysis.

Lead and documented business requirements for DU North’s Reporting project.

Documented UAT strategy roadmap, test cases and lead Dry run and UAT sessions.

Documented and tracked defects in excel and enhancement requests resulting from the tests; also tracked Risks and mitigation around the risks, as per criticality/priority.

Facilitated and Presented detailed analysis and presentations to the executive/steering committee.

Documented operational and technical user manuals.

Lead Business Analyst Elections Ontario January 2017 – December 2017

Lead Elections Ontario’s Multi-Application Performance Assurance project (Budgeted at 3.5M).

Facilitated and lead requirements workshops, engaging enterprise wide business units - multiple technology partners to determine the business requirements.

Supported Project in line with Integrated Project Plan.

Documented in Master file (Excel) all historical performance issues (infrastructure, application, database level) and performed detailed analysis till resolution of the same in a time box manner.

Identified and Analysed Elections Ontario’s Performance Assurance considerations for key strategic systems (Electoral Management System (5M lines of code), Operational Data Store, e-Registration) and strategic Infrastructure; from provisional General Elections 2018 readiness perspective.

Lead project within ITIL framework.

Identified and Documented end-to-end process maps for Change Requests, Service Requests, Minor Enhancement Requests (Functional Changes) for key strategic systems etc.

Identified and Documented Election Ontario’s Current and Target State for the Intake Process.

Engaged with key project and business stakeholder incl. vendors to identify and formalize Multi-Application business functions/batch processes, KPIs as performance candidates.

Identified and documented costing estimates (actual and variances) for enhancements and also involved with Costing for Pre-Prod and Prod environment/server upgrades for EMS Performance consideration.

Provided key requirements to the Multi-application Master Performance Test Plans.

Identified and documented business requirements for Application Performance Monitoring tool (APM) implementation across Enterprise wide implementation.

Identified and documented performance considerations / business requirements for Elections Ontario’s Static website, supporting 9.2 Million eligible Ontario voters.

Senior Business Analyst McCann MRM Canada July 2016 – November 2016

Developed and defined requirements in a Business Requirements document (BRD) and technical functional (use cases and user stories) and non-functional requirements for development of website TransCanada.com following Agile methodology.

Involved with stakeholder interviews, UX Design, Development Architects and solution developers.

Facilitated and Presented detailed findings pertaining to the solution to the executive/steering committee.

Documented BRD for internal projects for McCann MRM.

Senior Business Analyst eHealth Ontario May 2015 – May 2016

Engaged with various stakeholders to document Business Requirements; incl. Ministry of Health and HP

Managed key relationships with business partners, external vendor to identify and resolve process/technical

and business issues.

Ensured all project milestones and critical tasks are achieved and complete in line with business expectations.

Created and documented Project schedule, Work plans, Business case, Project change request (PCRs), project decks for Gate/Checkpoint and other artifacts (Lessons Learnt) on SharePoint.

Assisted to develop Security Control Analysis to identify security and process gaps.

Assisted to develop Security Threshold Assessment and Privacy Threshold assessment.

Working on various infrastructure projects including system implementation of (Panorama, Public Health Delivery Platform for Mobile Immunization, Panorama Enhanced Analytical Reporting (Cognos), Insourcing of Support of HP Advanced and Base Infrastructure Support (Managed Services) and Transition of Asset/Inventory from HP to eHealth) to realign integrated solutions. This involved gap analysis, current inventory of servers and infrastructure and software components, license consideration and such reconciliation, following principles of ITAM model.

Establish priorities to ensure Project are managed within tight deadlines.

Documented Business requirements (BRD) as per build, infrastructure design solutions (Incl. DTE, PPE and

PROD environments for development and Pilot before Go live).

Business Analyst Finance January 2015 – April 2015

Toronto Central – Local Health Integrated Network

Developed and defined end-to-end process map and workflow for all business critical functional units.

Documented new data models and database schema for implementation of functional enhancements to MS-Dynamics ERP.

Developed and defined business and functional /business requirements for new build within business critical host systems ERP (MS Dynamics) and SharePoint and SQl Server.

Engagement with external vendor for UI interface design, data modelling and system implementation.

Performed Data validation and refinement of Project Plan.

Business/Project Analyst Project Management Office January 2014 – November 2014

NRT Technology Corp.

NRT Technology Corp. provides cash handling and support services for gaming establishments, lotteries, retailers and ATM operators. The organization is a supplier of self-serve, cash-handling kiosk systems for the casino industry internationally, and operates the largest network of “white label” ATMs in Canada.

Engagement with various critical projects which includes capturing business requirements (BRD’s) for development of interfaces specifications (dll API) for client’s host systems and CHS (Cash handling system) residing on the kiosk.

Development of functional and non-functional specifications, use cases (UML diagrams), user stories and sequence diagrams.

Provided end-to-end project support, supporting key timelines/milestones and deliverables.

Developed end to end process maps for internal business units for commonly used forms – mainly HR, Accounting and Finance, Business for a new CRM implementation for change management project.

Development of Point of Sale (POS) Terminal interface functional specification for Interac / Credit card transactions for the retail transaction environment.

Proactively provided project management support in managing and coordinating multiple concurrent Projects.

Continuous engagement with in the Project Management office for continuous improvement.

Adhering to strict deadlines in achieving project deliverables.

Strong stakeholder engagement; internal (development, S/w architects) and external clients; planning, facilitating and chairing meetings.

Extensively utilized BMC Remedy for capturing ticket history and incidents related to various Projects.

Created and documented UAT and test scripts for regression testing.

Human Resource (HR) – Senior Business Analyst Corporate Services April 2013 – November 2013

Aisling Discoveries. Ontario. Canada.

Providing HR Business Analyst support to Director, Corporate services, including set up and completion of operational Audit’s and compliance reports in MS Excel (Absentee list for compliance/reporting purposes).

Assisting with Development and implementation of strategic Business Continuity Plan/Business Impact Analysis and emergency/risk procedures for multi-site environment.

Developing procedural manuals (purchase order management and Share Point user documentation - Intranet).

Assisting Human resources Manager with personal record management, safety incident reports including file audits and such reporting.

Successfully Implemented Asset management process and inventory for Mobile project.

Reporting through Human Resources database (InSync) and in Crystal reports (Business Intelligence).

Supporting agency’s Health and Safety program including review and analysis of WSIB Accident/Incident reports and HR compensation reporting for Budgeting and auditing purposes.

Assisting in analysis of existing billing framework with vendors/insurance organizations, Purchase Order and Tender/quote requisition and also accounting/HR system to enhance efficiencies and reporting.

Extensive internal and external Stakeholder communication and management.

Provided Training to stakeholders for Intranet implementation and created user documentation.

Project Manager/Business Analyst Bunnings (Retail domain) Australia. October 2012- March 2013

Bunnings is the leading retailer of home improvement and outdoor living products in Australia and New Zealand and a major supplier to project builders, commercial trade’s people and the housing industry. The Company revenue across the 2013 calendar year totalled $8.1 billion.

End to end project delivery of Bunning’s multi-million accounting system (custom-built), tracking accounts receivable, account disbursements to lenders, servicers and vendors. Converting integrated legacy data to a java-based web application integrating with implementation and database migration of PeopleSoft 8.9 Accounts Payable Module, PeopleSoft General Ledger and PeopleSoft Asset Management application.

Development of Project charter, and scheduling of various tasks and allocation of resources in the Project plan.

Oversaw the delivery of project artifacts, managing the development of strategic solutions and driving implementation including training, new processes, procedures, policies and oversaw changes to legal documentation.

Managed a project team of Business Analyst’s and engaged with Change Managers at head-office as well as several teams of external consultant(s), whilst being responsible for budget adherence and variances.

Managed traceability of strategic solutions to regulations and developing of risk impact assessments/plan.

Developed WBS, schedules and worked with project teams to develop project schedules and budgets. Identified critical path for projects to optimize project schedule(s).

Utilized both agile and waterfall methodologies to plan, schedule and deliver IT project.

Developed schedules, resource plans, risk assessments and budgets for IT initiative.

Reported to senior Program management, while providing inputs to various steering committees.

Ensured the project is delivered in a cost effective, customer friendly and scalable manner.

Engaged with Project team on project status/progress and all relevant information on daily project activities.

Liaised and did follow-up with vendors on project documentation, PCRs, project schedule and issues/concerns.

Prepared and consolidated presentation material for project initiatives, deliverables and milestones and conducted various stand up meetings/decks.

Managed agenda’s, document preparation, minutes of status meetings and chaired meetings when necessary.

Prepared and updated accurate work schedules for quality control, cost estimate reviews, reports.

Carried out change management Processes.

Managed/maintained detail project plans, schedules, issues log, risk log, and project meeting calendar.

Sr. Process Specialist Billing & Media and Online Systems Assurance February 2012 - September 2012

Telstra Corporation, Melbourne Australia.

Engaged with ‘Business process Management’ solutions (POT/RFP), reporting and vendor engagement (E.g. Accenture and Infosys) for enterprise wide solutions in the Assurance systems space. Defining end to end process maps (workflows/flowcharts)/ Process design in MS Visio impacting current process flows.

Prepared varied business critical reports for end to end process management and health of processes involving ‘As Is’ to ‘To Be’ state. Managing SQL Scorecard/Dashboard reports in Oracle Application Express (APEX) reporting for business.

Involved with various stakeholder engagement (internal and external) and projects and such reporting. Involved with Analytical thinking and operational problem solving.

Involved with preparation of VROOM (Rough order of magnitude), DCP1/DCP2 and Issue Trees for enablement of process changes in Strategic billing system like Siebel through deep dive analysis while also defining process maps.

Used Advanced Excel skills, to prepare management reposts through Vlookup and data analysis, including database reporting through excel Pivot tables.

Developed Ad-hoc / On-demand reporting.

Provided training to management and cross functional team of how to best utilize the Dashboard and Scorecard reporting mechanism in APEX. Created training and reporting documentation.

As a Process lead, managed change requests for strategic Siebel UI interface development for efficient data flow upstream and downstream to other field applications from the strategic system.

Managed agendas, document preparation, minutes of status meeting and chair meetings where necessary.

Proactively provided project management support in managing and coordinating multiple concurrent Projects.

Consulting Sr. Business Analyst / Project lead July 2011 –January 2012

National Australia Bank

NextGen – UBank, Internet Banking, Assisted Channel Lending Product & Pricing, Mortgage Release, OBP (Oracle Banking Platform)

Conducted workshops, SME interviews, and document analysis to gather requirements for strategic application /system implementation and elicit business information and requirements for data migration from legacy system.

Liaised with vendor(s) and functional consultants to determine available webflow functionality and solution behavior.

Developed detailed requirements (BRD) balancing business need and solution constraints.

Conducted gap analysis assessment to determine solution fit to project requirements.

Prioritized gaps, assessing cost and complexity versus various business imperatives and system (legacy)

Requirements.

Troubleshoot functional issues, managed change requests and developed workarounds.

Identified and documented project tracking and execution/delivery risks and issues.

Collaborated with configuration specialists to develop detailed configuration/design and UI/wireframes.

Presented configuration/design to key stakeholders to obtain formal endorsement and signoffs.

Engaged with project sponsor to develop and implement a communications plan that ensured critical buy-in’s from all project stakeholders.

Developed and managed the Critical path list.

Reviewed and assess testing strategy, conditions & cases.

Provide functional and requirements support to testing teams in the development of test conditions and test cases.

Senior Business Specialist (Incident Management) Service Delivery November 2010 – July 2011

IT Governance and Stakeholder Communication management

Telstra Corporation, Melbourne.

Involved with aligning the Delivery Solutions group by developing tools, templates, and processes for use by Delivery Solutions. Made continuous development to improve Delivery Solutions mode of operations to fully support operational team. Involved with conducting health checks or tests with Service Delivery business; including Contact centers, Test & Fulfillment, Field Enablement & Infrastructure and Customer Information group.

Established working relationships between the various stakeholders including IT, Networks and staff within Delivery Solutions (operations team) to effectively achieve defined KPI’s/metrics on behalf of the Service Delivery business, managed IT and Network incidents (MIM) so as to mitigate impacts to the Service Delivery business through managing Conen’s and reporting incidents in iTAM through Severity matrix 1 – 4. Ensured actions were taken to prevent similar future occurrences through detailed root cause analysis and PIR.

Utilized analytical skills to generate various reports that would lead to identifying potential cause of problems and work with stakeholders to identify solutions to increase stability of IT/network systems. Involved with document management in Share point.

Generated and monitored IT/network health reports to identify trends and isolate issues. Developed and managed the communications strategy and stakeholder plan for Service Delivery. Involved with end to end workforce resource management to proactively determine appropriate actions involving monitoring downstream workflow and workload in real time and respond to variances against plan forecast utilizing key systems, while providing technical support and updates to stakeholders against variances.

Being a part of Change Management, ensured outages/changes to critical systems are approved and communicated to the business as per KPI’s. Development and maintenance of corporate memory / knowledge Database (SharePoint).

Managed and raised incidents in BMC Remedy for action and resolution through high priority and critical tickets and incidents.

Project Manager

ANZ, Australia and New Zealand Bank January 2007 – September 2010

Business Analyst/Associate Project Manager December 2004 – December 2006

ANZ, Australia

Sr. Executive, MIS and Billing December 1997 – November 2003

Hutchison - Vodafone Telecom, New Delhi, India.

EDUCATION

PMP Candidate

Certified ITIL V3 Foundation Level

Oracle Certified Professional (DBA 10g)

Master’s in Business Administration (MBA), Deakin University, Victoria, Australia.

Bachelors in Professional Accounting, Australia.

Canadian and Australian citizen

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