Customer Service Administrative Assistant

Jann M. Mattingly

Phone: 559-***-****

*********@*****.***

Objective

Seeking an Administrative Assistant position with opportunity to excel.

Abilities

Bilingual, Data Entry, Great Customer Service, Task-orientated, secretarial/clerical duties, photocopying, faxing, mailing and filing system, Manage P.O system, data analysis creating spreadsheets, Microsoft Word, Excel, 10 Key, accurately balanced cash register daily. Great inter-personal and communications skills, Team Player, Reliable, Creative problem-solver, Ethical.

Employment History

Maintenance Administrative

10/2015- 08/2018 Lion Raisins LLC. 9500 South DeWolf Selma, CA

Responsibilities consist of managing two separate companies; Star Transports and Lion Farms financial accounts. Utilized data entry and data analysis creating spreadsheets for purchases made assuring that all clients were paid. I negotiate prices amongst clients for efficiency via phone and/or in person. This job also requires me to work closely managing and dispatching drivers to pick up and/or deliver product. Kept close with mechanics and technicians to assure product is being installed on vehicles, equipment etc. Create work orders and distribute them to designated personnel. Manage P.O system assuring all purchases are complete and accurate before finalization.

Cocktail Waitress

02/2013 – 11/2015

Bullfrogs Ins

38743 Hwy 99 Kingsburg, CA

Served food and beverages to customers with a smile. Great organization skills and work well with other under pressure. Punctual, team player, dedicated and supportive of co-workers. Efficient at maintaining on orderly and clean work space. Experience in setting up and taking down tables. Proficient in handling cash, debit, and credit transactions. Extensive hands on experiences in food/beverages.

Administrative Assistant, Office Clerks, General

12/2010 - 09/2011

Maciel Mortgage

772 N Douty St Hanford Hanford, CA

Performed various secretarial/clerical duties such as documenting, photocopying, faxing, mailing and filing system. Answered telephones and transferred to appropriate staff members. Sorted and distribute incoming communication data, including faxes letters. Translated for Spanish speaking clients.

Teller, Office Clerks, General

04/2006 - 12/2009

Bank of America

180 N Redington St., Hanford, CA

Work with customers on daily basis, meeting their banking needs and answering or referring their financial questions to the appropriate supervisor. Accept and process customer’s deposits loan payment. Maintain and balance a cash drawer daily. File signature cards and use 10 key to process monetary transactions.

Counselor, Customer Service Representatives

09/2005 - 01/2006

L A Weight

Loss

Hanford, CA

Provided daily counseling and motivation to potential and existing clients. Contracted negotiated sales, handled client’s problems with patience and sensitivity, greeted and provided guidance to clients by phone and/or in person.

Sales Clerk, Sales Representatives, Services, All Other

03/2004 - 12/2004

Body Spice

Hanford, CA

Maintained detailed paperwork for inventory control, accurately balanced cash register daily, trained new sales clerk, ordered supplies for store.

Customer Service Specialist, Customer Service Representatives

11/2003 - 03/2004

Cigna Co.

Visalia, CA

Accurately received, researched, and resolved customer/provider inquiries, promoted the retention of the customer base by providing responsive and friendly service, resolved problems with cards or other issues involving insurance in a timely manner.

Education History

Issuing Institution

Location

Qualification

Course of Study

Reedley college

Reedley, CA

1 Year at College or a Technical or Vocational School

General Studies

Sierra Vista High, West Hills Community College

Additional Information

Fluent in Spanish.

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