Customer Service Representative
Resume:
Deanna L. Wiemar
LAKE SAINT LOUIS, MISSOURI 63367
*********@*****.***
Dedicated Customer Service agent looking for an opportunity to apply quality customer service and financial services that I have learned of the past 18 years. I look forward to working with a company that shares my desire to provide outstanding customer service, every time.
Professional Experience
CITI GROUP-OFALLON, MO
Contractor-TSR Consulting Services, Account Clerk, Dec 2017 – Nov. 2018
•Sort, Batch, and Code accounts for Processing
•Maintain appropriate records and files as they pertain to customer accounts.
•Process Mortgage Payments
•Maintain teller log for balancing and record keeping
•Experienced with ALS, Ready Credit, FPI add ons and check requests
•Sorting Documents for processing and scanning as needed.
LEVEL 3 COMMUNICATIONS-O'FALLON, MO
Change Management Specialist II, January 2014 – October 2016
•Communicate with onsite and remote technicians to obtain status updates on mandatory preventative maintenance and unexpected outages.
•Contact business customers to give status updates and verify network status.
•Researched and updated outage reports for expected outages
•Maintained a daily log of tickets worked, reported results to department manager as well as co-workers for follow up if needed.
•Cross trained coworkers on procedures and software programs
•Achieved and maintained 98% performance metrics on Semi-annual reviews.
TW Telecommunications- O'Fallon, MO
Customer Service Representative, May 2009-January 2014
Handled average of 80-100 inbound calls a day addressing customer inquires, complaints, and issues with service
Communicated with onsite and remote technicians regarding status updates via phone and email
Routed calls to the appropriate departments or individuals as required
Assisted in the training of Level 3 employee's during that companies acquisition of TW Telecommunications in 2014
Constantly achieved recognition for high dedication to customer service quality
Achieved and maintained 98% performance metrics on semi-annual reviews.
Additional Skills
•Intermidiate to Advanced experience with Microsoft Word, Excel, Outlook, Skype
•45 WPM (10,000 KPH)
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