RACHEL O’DONNELL
Phone: 074********
Email: *************@*****.***
Glasgow, G46 7BQ
EDUCATION
University of Glasgow Glasgow, UK
Sep 2015 –
SKILLS
Languages
Python, Java (including Android), HTML/CSS, Javascript, XML, C, Unix Shell Technologies
Android Studio, Django, Docker, Git, Google Cloud Platform, IrisTK, MySQL EXPERIENCE
Hutchison 3G/Capita Glasgow, UK
Credit Operations Adviser Aug 2015 – Oct 2018
• Take incoming calls from customers, sales advisors and store persons and review credit applications for mobile connections.
• Analyse credit files with regards to payment behaviour, credit history and potential risk, and decide whether the customer is approved for a handset/sim connection.
• Consistently hit my targets for approved connections and paying customers each month. Trusted to train new advisors and upskill existing team members. Top performer in the department on multiple occasions. PROJECTS
St Andrews First Aid Glasgow, UK
First Aid e-Learning Portal Sept 2017 – Mar 2018
Head Interface Designer, Developer and Quality Assurer in 5-member team developing an online e-Learning portal for the certification of first aiders.
• Designed the UI/UX of product through iterating prototypes, utilizing feedback gathered from the client.
• Was invited by course convener to demonstrate project and give a talk on the agile development process to a group of visiting American high school teachers and academics.
• Received an A grade based on external and peer review Level 4 Individual Project, c/o Dr Mary Ellen Foster Glasgow, UK Social Human Interaction with the Furhat Robot Sept 2018 – Mar 2019 Currently developing an interactive “concierge” skill for the Furhat robot, written in Java using the IrisTK toolkit.
ADDITIONAL PROJECTS AND INTERESTS
• Glasgow University Tech Society – regular attendee of events and meetups, including hackathons and socials
• Musician – attained ABRSM Grade 7 Clarinet, self-taught pianist and singer BSci Computing Science with specialism in Human Computer Interaction, Jun 2019 Italian and Music additionally taken for first year and two years respectively GPA on track 2:1