Senior Technical Writer

GUNASEKARI S Mobile No: (M) +1-402-***-**** Email ID : ******.***@*****.***

OBJECTIVE

To associate myself with an organization that provides me an opportunity to showcase my technical capabilities, improve my knowledge in Information Technology and to be part of a team that works dynamically towards the growth of an organization.

SYNOPSIS

An energetic and result oriented professional with 10+ years of experience in Technical Writing; possess excellent multitasking abilities to sketch plans, prioritize work, and manage complex projects with aggressive timelines; adroit at analyzing the organizational requirements; highly ethical, trustworthy, and discreet.

EXPERIENCE SUMMARY

Working as Technical Content Developer 2 for about 5 years and 5+ months at DELL Technologies, Olympia Technology Park - Chennai (March 2013 - till date)

Worked as Senior Technical Writer for about 3 years at Zylog Systems Ltd., Sholinganallur - Chennai (February 2010 - March 2013)

Worked as Technical Writer for 1 year and 9 months at BeMyITSolution Pvt. Ltd., (a Division of GS3 Services India Pvt. Ltd.), Chetpet - Chennai (March 2008 - January 2010)

Worked as Technical Writer for 3 months at Agria Infoway Pvt. Ltd., Nungambakkam - Chennai (January 2008 - March 2008)

TECHNICAL SKILLS

Tools : XMetal, Arbortext Editor, DITA, Adobe Professional, SnagIT, Helpndoc,

SmartDraw, Robohelp, FrameMaker, JIRA (Bug Tracking Tool)

Packages : MS-Office, Visual Basic 6.0

Scripting Language : Knowledge in HTML and CSS

Version Control Tool : Tortoise SVN, CMS

Databases : MS-Access and MySQL

EDUCATIONAL SUMMARY

M.C.A [Master of Computer Applications] completed during 2004-2007 at Nehru Memorial College, Trichy (Affiliated to Bharathidasan University, Trichy)

-Passed with an aggregate of 80.71% in First class with Distinction

B.Sc [Bachelor of Computer Science] completed during 2001-2004 at Nehru Memorial College, Trichy (Affiliated to Bharathidasan University, Trichy)

-Passed with an aggregate of 77.8% in First Class

PROJECTS HANDLED

DellEMC Networking - Chennai

Project #1: Networking Products – DellEMC Networking OS9 and OS10

About DellEMC Data Center Switches:

DellEMC data center switches include a competitive portfolio switching platforms offering the choice of 1/10/25/40/50/100 Gigabit Ethernet connectivity within the data center racks. The Dell EMC Networking OS platforms provide high-density, high-performance foundation for most demanding data center and cloud environments. DellEMC also supports Open Networking Install Environment (ONIE) platforms for zero touch installation of alternate network operating systems.

Roles and Responsibilities:

Develop documentation plan and scope documentation efforts.

Draft, update and edit the technical documents for various Dell Networking Data Center Switches, such as, Command Line Reference Guides, Configuration Guides, Installation Guides, Getting Started Guides, Troubleshooting Guides, Open Automation Guides, and Release Notes.

Test and verify the newly-added and updated commands at the CLI console.

Interact with the SMEs/editor for technical/editorial reviews and update the documents.

Follow minimalism while drafting the content and ensure that the document adheres to the Dell Documentation Style Guide.

Worked in different CMS environments.

Implement conditions (for content reusability) for various platforms and parallel releases.

Track and update the status of the documentation and field PRs in the bug tracking tool (JIRA and Extra View).

Extensively worked on Nokia-specific asks and delivered the documents within the stipulated timelines.

Perform publishing-related activities at the end of the release, run the QA Validator, fix issues reported by the tool, and coordinate with the Support team for posting the documents.

Perform housekeeping activities after the release by capturing Quality Metrics data in to the tool as part of the QA process.

Attend the core team meetings, PR review meetings, phase exit review meetings, and weekly status meetings.

Analyze customer feedback and incorporate changes in the documents to ensure quality. Work on call driver piece to capture customer feedback and topics on demand (TOD) as part of Data Center Content Strategy process.

Converted the CLI, Configuration, and Release Notes documents from FrameMaker to XML.

Additional Roles and Responsibilities:

Competitive Benchmark Studies: Researched and analyzed competitor documentation and provided a report.

Listened to customer support calls to analyze customer issues to get an understanding of the customer expectations and to provide suitable troubleshooting materials.

Accomplishments:

Submitted a patent on Voice-Activated Interactive Switches.

Received Dell Long Service Award for five years completion.

Zylog System Limited - Chennai

Roles and Responsibilities:

Designed and developed business requirements and functional specifications as per the organizational documentation standards.

Created use case documents, flow diagrams like data flow, work flow, process flow and activity flow diagrams for each functionality and functional modules.

Participated in scrum meetings and prepared Minutes of Meeting (MOM) and Project Process Review Report (PPRR) to adhere to quality process.

Prepared Flow Diagrams, Proposed UI mock-up screens using SnagIt and MS-Visio.

Prepared Design Document (Detailed Design Document), Requirement Traceability Matrix (RTM), Business Proposals, Software Requirement Specifications, Use case document, Release Notes, and all other process related documents adhering to CMMI.

Reviewed the use case document and the user interface mock-up images based upon the requirements.

Calculated the user interface control counts that are to be used in the user interface and updated the same into the internal estimation tool to gauge the required man hours.

Prepared weekly project status reports, minutes of meetings, and status cards for tracking the progress of the project.

Prepared all the process related documents for the internal audit process.

Additional Roles and Responsibilities:

Experience in testing the web-based software application in ASP.NET framework (usability and functionality tests).

Knowledge in Search Engine Optimization (SEO) for Google ranking.

Logged the bugs identified during testing in the bug tracking tool (JIRA).

Basic knowledge on Enterprise Architecture (EA) tool for creating various Unified Modeling Language (UML) diagrams.

BeMyITSolution Pvt. Ltd., (A Division of GS3 Services India Pvt Ltd) - Chennai

Roles and Responsibilities:

Prepared the requirement documents such as SRS, Functional Specifications, and Use case Documents.

Prepared user manuals and online help for the products. Also, performed manual testing of the application and logged the bugs into the JIRA – a bug tracking tool.

Member of Test Bench committee and trainer for activities to be performed in the Design Phase in SDLC for the in-house employees at GS3 Services India Pvt. Ltd.

Nominated for the “Best Employee award” for the month of Sep’2008 - GS3 Services India Pvt. Ltd.

Participated in Seminar presentations on SDLC, WCF, and UML.

DECLARATION

I am confident of my ability to work in a team and I hereby declare that the information furnished above is true to the best of my knowledge.

(Gunasekari S)

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