Customer Service Sales

Justin Brashear

605-***-**** **************@***.*****.***

“Sales & Leadership Expert”

Expert knowledge: in coaching, training, sales and customer service delivery.

Management experience not limited to: development, discipline, performance management, reward/recognition, skill-building, and metrics tracking.

Award-Winning Results: direct reports consistently recognized with awards and setting standards of excellence.

Integrity: choosing to lead by example to motivate and develop team, rather than simply “manage”.

-Career History-

Takeda Pharmaceuticals 8/2017 – present

Pharmaceutical Sales Representative

Territory Sales for two gastrointestinal medicines

Won Cresset Silver Award 2018 – top 15%, which reflected first full year in industry

Maximum Impact Winner for Q3 of 2018 – top 20% of district

District Manage Care Lead

Digital Community Holdings 3/2016 – 3/2017

VP of Call Center Operations

Sales: calling on dealers of all size to sell and market our products and opportunities

People Management: manage all call center employees and their daily activities

Project Management: spearhead and run new test pilots on products and projects

Outback Steakhouse 2013 – present

PT Server

Consultant 2003 – present

Secret Shopper for Various Companies

Capital One/HSBC, Sioux Falls, SD 2002 - 2016

Customer Service Unit Manager 12 years

CEO Award Winner, (presented to top 5% of company in North America)

Professional of the Year award, ( only given to 2 people out of 800+ employees on site)

Team consistently rate as “#1” High Sales Team among all domestic sites.

Team consistently recognized as one of the top two Care teams for Customer Experience scores and the only team to achieve the “Voice of the Customer” results for 12 consecutive months.

Subject Matter Expert: coaching, development and feedback to Service-Plus Queue Unit Managers

Chief Liason to the Sales Research Team and First Party Fraud which results as the point of contact for the entire Sioux Falls Site.

Created, Implemented, & Project Managed: All incentive programs for customer service employees, including purchasing auction prizes and awards deck, organizing Excellence Luncheon for award winners, organize recognition ceremonies, run WOW Call meetings for CORE, create monthly CORE incentives to drive results

Facilitator: skill-builders and training sessions, beneficial to the agents as well as peers.

Pilot Tester: participate in new pilots offered to the Sioux Falls site, including Best Buy Reward Zone project as well as the Hardship test.

Customer Care Senior Representative 1 year

Customer Care Representative 1 year

BankFirst 1999 - 2002

New Customer Center Team Lead 1 year

Awarded “Top 1% the Company” award

Management: managed a mixture of inbound and outbound call activities with job responsibilities including sales, customer service, and special projects.

Reporting: Prepared various reports and information for management and staff.

New Customer Center A-Team 1 year

New Customer Center Teleconsultant 1 year

-Other Accomplishments-

Volunteer Efforts:

Meals on Wheels 6 years

Food Pantry 1 year

Junior Achievement 8 years

Education:

Colorado Technical University 2000 - 2003

B.S. in Business Management

A.S. in Accounting

Graduated Summa Cum Laude

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