Executive Assistant, Office Manager

Cassandra E. Shipp

***** ****** **** ********, ***** 77355

**********@******.*** (c) 713-***-****

Overview of Skills

Over 7 years of experience in B2B and retail sales

Over 9 years of experience supporting top level executives

Advanced user: MS Office Suite (Word, Excel, PowerPoint, Outlook)

Adept at CRM database management, presentation creation, document formatting, proof reading and editing

Resourceful handler of multiple, simultaneous, and complex deadline-driven operations

Exceptional organizational and project management skills, creates efficient internal processes and infrastructure

Professional Experience

Sharpless Wellness Center – Montgomery, TX

Healthcare Administrator (March 2017 – Present)

Responsible for the day to day “Front and Back Office” operations of a medical clinic to ensure smooth interface with clients, clinic staff, providers and visitors, while maintaining compliance with all applicable laws and regulations

Serves as primary contact person in the clinic on issues with the electronic medical record (EMR) system

Ensures excellent quality, timeliness, and patient service throughout the entire patient experience

Responsible for managing the clinic budget using QuickBooks

Participating in sales and marketing activities using various methods including Constant Contact

Dynamic Expressions – Houston, TX

Fashion Jewelry Sales & Marketing Manager (August 2009 – February 2017)

First point of contact with China for negotiating prices on entire fashion jewelry line

Head of the wholesale division (B2B sales)

Responsible for new wholesale accounts

Tracked quarterly/annual sales using Excel and QuickBooks

Managed Cbling.com website for Dynamic Expressions

Managed inventory and generate invoices using QuickBooks

Traveled selling and marketing entire fashion jewelry line to different events

H3 Wellness Center (Health, Hope & Happiness) – Houston, TX

Owner & Operator (Primary client was Twelve Oaks Hospital) (January 2005 – July 2009)

Created and developed sales and marketing campaign for bariatric program

Certified Personal Trainer to bariatric patients of Twelve Oaks

Prepared monthly budget spreadsheets for Twelve Oaks using Excel

Prepared PowerPoint presentations for semi-weekly seminars

Coordinated with multiple surgeons offices for new bariatric patients

Visited with patients educating them on bariatric aftercare program while in hospital (pre and post op)

Cassandra E. Shipp Page 2

BMC Software, Inc. – Houston, TX

eBusiness, Recovery & Storage Management, EAM & EDM Business Units, Global Corporate Services

Executive Assistant (400-800 people in each business unit) (March 1999 – December 2004)

Supported the Vice President & General Managers of four different business units throughout my tenure

Performed general administrative duties: processed expense reports, made extensive travel arrangements, managed executives’ calendars, maintained extensive business records and prepared business correspondence.

Assembled org charts, spreadsheets and presentations with up to ten other admins in the business units to deliver to business unit executive

Prepared monthly, quarterly, annual multi-million dollar budget for the business unit

Created and developed marketing plans with the marketing vice president

Prepared annual reviews for the administrative assistants that reported to me

Prepared PowerPoint presentations to include custom animation, graphs, charts, bullets, etc.

Provided calendar management for executives using Microsoft Outlook

Handled travel arrangements and itinerary both domestic and international for executives in the business unit

Coordinate monthly and quarterly offsite events/meetings for entire group (400-800 people) to include audio/visual needs, facility, catering, correspondence, etc.

Handled all forms of communication for executives

Maintain confidential office files and employee records

Prepare expense reports using Excel for multiple people

National-Oilwell Inc., Finance – Houston, TX

Executive Assistant (February 1997 – March 1999)

Supported Sr. Vice President & Chief Financial Officer, Treasurer and Controller

Prepared Powerpoint presentations for various meetings including the Board of Directors (quarterly) and Annual Shareholders

Prepared press releases

Created 10-K & 10-Q reports

Helped create and design the Annual Report and Proxy Statement

Coordinated various types of meetings

Provided calendar management for CFO using Microsoft Outlook

Handled travel arrangements and itineraries both domestic and international

Routed mail for the CFO, Treasurer and Controller

Prepared expense reports

Compaq Computer Corporation, Business Planning and Metrology – Houston, TX

Senior Secretary and Senior Metrology Support Coordinator (August 1990 – September 1996)

Supported Director and 10 Managers

Performed general administrative duties: processed expense reports, prepared PowerPoint presentations, made extensive travel arrangements, managed executives’ calendars, maintained extensive business records and prepared business correspondence

Tracked & Identified accruals of all expenditures, including capital for department, along with forecasting expenses

Coordinated internal customer’s equipment for repair/calibration

Ordered & stocked parts for lab technicians

Shipped equipment to be repaired/calibrated

Interfaced with various internal and external customers

Managed customer support phone system

Petty cash custodian

Education and Certifications

Video Technical Institute, Houston, TX - Certified In Office Administration (Graduated With Honors), 1989

Jersey Village High School, Houston, TX. – Diploma, 1987

NASM - National Academy of Sports Medicine Certificate

AFAA - Aerobics and Fitness Association of America Certificate

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