Manager Sales

CURRICULUM VITAE

FOR

SILINDILE YVONNE NGUBANE

PERSONAL DETAILS:

First names : Silindile Yvonne

Surname : Ngubane

Maiden name : Cebane

Identity number : 930-***-**** 086

Gender : Female

Language proficiency : IsiZulu, English, Sesotho and IsiXhosa Physical address : Evander, Mpumalanga

Email address : **********@*****.***

Contact numbers : 079-***-****

Driving license : Code 10 (C1)

CAREER OBJECTIVE:

Seeking a challenging career opportunity in a customer focused environment where I can apply my knowledge, skills and expertise to provide exceptional customer services. KEY SKILLS:

Good communication, listening, organizational, planning, customer care, interpersonal relations, problem solving, office administrative skills; and telephone etiquettes.

Initiative, proactive, reliable, adaptable, punctual, flexible, determined, and focused.

Computer literate: can efficiently utilise Microsoft office packages (word, excel, power point, outlook) and the Internet to fulfill required work functions. EDUCATION AND TRAINING:

Currently studying a Bachelor’s degree in Public administration at MANCOSA Certificate obtained : FET Certificate - IT Technical Support (NQF Level 4) Institution : PC Training and Business College

Date obtained : December 2015

Subjects passed : Communications 1st & 2nd languages, Advanced End User Computing Vol. 2, PC Hardware Support, Help Desk

Technology, Basics of Networks, Data Communication & Networking, and Mathematics.

Certificate obtained : Call Centre (inbound and outbound) Institution : Third Dimension Academy

Date obtained : April 2012

Subjects passed : Inbound, outbound call center and computer training. Highest Standard Passed : Grade 11

School attended : Temple Valley Secondary

Year : 2009

Subjects passed : IsiZulu, English, Mathematics, Life Science, Life Orientation, Dramatic Art and Geography.

S.Y. Ngubane Curriculum Vitae Page 1 of 3

WORK EXPERIENCE:

Position: Inbound Call Centre/Customer Relations Agent Company: AB Brokers Duration: July 2018 – February 2019 Reason for leaving: Relocation Duties:

Handle calls from customers and walk-in customers who have queries about their car Insurance and provide required details or direct to the relevant colleague.

Call current customers as a curtesy, capture feedback, and report to Supervisor.

Achieve targets of calling clients as per Key Performance Indicators set by the Manager.

Build relationships with new and existing customers by interacting effectively and helping with their concerns or queries.

Efficiently handle all administration relating to customers relations.

Prepare and submit reports and perform ad hoc admin duties as required. Position: Inbound Call Centre Agent (retentions) Company: CCI South Africa Duration: March 2018 – June 2018 Reason for leaving: Commission based Duties:

Handling calls from customers who are thinking about switching service providers or cancelling their subscription television and retain.

Introducing customers to new services offered or package re-customization options and the benefits/value of joining/staying with Foxtel.

Listening patiently and empathetically, track information and apply consultative skills regarding services/pricing, and keep abreast of all the Foxtel offerings.

Achieving targets as per Key Performance Indicators set by the Call Centre Manager.

Building relationships with new and existing customers by interacting effectively with customers.

Efficiently handling all administration relating to retentions of customers or sales of services.

Preparing and submitting reports and performing ad hoc admin duties as required, such as assisting with reconnection of services.

Position held: Real Estate Sales Agent Company: ERA Real Estate (Pretoria Moot)

Duration: May 2016 – April 2017

Reason for leaving: Commission based only (while utilizing own resources) Duties:

Providing guidance and assisting sellers or buyers in marketing or purchasing property for the right price under the best terms (telephonic and face-to-face).

Marketing properties and seek out possible buyers and sellers.

Preparing and updating necessary paperwork (logbook, application forms, listing forms, supporting documents for Clients etc.)

Maintaining and updating listings of available properties on paper and on the online system

Cooperating with appraisers, lenders and home inspectors’ requirements.

Developing networks and cooperating with attorneys, mortgage lenders and contractors.

Promote sales through advertisements (online listings), show houses and listing services.

Remaining knowledgeable about real Estate markets, best practices, Affairs Board and attend relevant trainings.

Position held: Junior Receptionist Company: Third Dimension Academy Duration: January 2012 – January 2014 Reason for leaving: contract ended S.Y. Ngubane Curriculum Vitae Page 2 of 3

Duties:

Answering incoming calls and providing with the required information, and routing calls to relevant officials from the switchboard.

Providing receptionist or administrative duties (welcoming, directing, registering and assisting Candidates) with efficiency and diligence.

Handling different correspondence (including typing some documents/reports) and ensure that all the documents are processed and stored accordingly (electronic and physical files).

Providing secretarial support services to the Manager and managing office supplies.

Ensuring the dissemination of information to all the relevant Candidates regarding call centre training, assessments and job placements.

Coordinating Job placements for Candidates (phoning and emailing hiring Companies), sending communication (SMS, and Email) to candidates about job interviews scheduled.

Making notes of grievances and suggestions from Candidates and update the Manager.

Performing other duties as required by Management (researching, faxing, photocopying, coaching Candidates on call center, computer and going to the bank, post office or to the shops to buy required stationary or consumables).

Providing assistance with mentoring of candidates on call Centre and computer knowledge. REFERENCES:

Ms. Alisha Jetu, Senior Consultant at AB Brokers

Address: 188 Jabu Ndlovu Street, Pietermaritzburg

Contact number(s): 031-***-****

Ms. Angutia Marriam Opiem, Team Leader at CCI South Africa Address: 3 The High Street, Umhlanga

Contact number(s): 031-***-**** or 074-***-****

Ms. Luzya Vosloo, Principal Agent at ERA Real Estate (Pretoria Moot) Contact number(s): 012-***-**** or 082-***-****

Email: *****@***************.**.**

Ms. Ellen Nyambalo, Senior Receptionist at Third Dimension Academy/Consultancy Contact number(s): 011-***-**** or 073-***-****

Email: *********@*****.***

S.Y. Ngubane Curriculum Vitae Page 3 of 3

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