Project Manager Desktop Support

Jamie R. Simpson

**** *** **** ***** ******* GA *0168

404-***-**** / E-mail: ************@*****.***

EMPLOYMENT HISTORY

Nov 2015 – Feb 2019 Nice - Nexidia

Analytics Project Manager

Proven ability to lead and manage multiple complex (POC) proof of concepts, pilots and projects simultaneously

External consulting and professional services experience comfortable managing quick 1-2 month projects

Ability to thrive in a time-sensitive, high energy, demanding entrepreneurial environment, following PMBOK standards and documenting accepted good practices that apply to most projects most of the time

Problem-solver and decision maker with the flexibility to adapt project scope to changing requirements and client demands, help draft the project charter to defining the project scope, schedule, purpose, objectives, strategy

Experience in data-intensive system implementations utilizing ISO standards and create SOW and RFP fulfillment, create project breakdown structure documentation to assess requirements of the project and create appropriate project artifacts

Analyzes business needs for highly complex projects, determine the impact and integration of solutions to business processes and systems while enhancing efficiency’s formulating procedures and policies for optimum utilization of appropriate resources

Conduct daily Scrum meetings utilizing Agile methodologies enabling the team to provide quick iterative results

Manage how information is exchanged as SCRUM Master allowing team to self organize and make changes quickly ensuring the team lives the Agile values and principles adhering to processes and agreed practices

Collaborative team oriented sales experience with exceptional communication and presentation skills

Perform client facing onsite proof of concepts including but not limited to server setup, software QA, data analysis and reporting generation and presentation outline of analysis completed

Work closely with Product Management colleagues to understand product roadmap, features, and functionality in order to communicate clear and concise use cases for our customers

Manage a team of four business analysts in India, host project kickoff and daily/weekly status meetings providing accurate status updates and challenges following (AGILE Methodologies) and provide daily mentoring to team

Produce documentation Excel spreadsheets, PowerPoint presentation, Microsoft Teams & Planner to allow for seamless operations during the POC defining, refining and streamlining processes around project methodology

Understanding of the functional requirements of the solution related to System Design Life Cycle and current infrastructure projects

Manage IT staff, consultants, vendors and suppliers and while evaluating against baseline (Schedule, Cost, Scope)

Jan 2011 – Nov 2015 Nexidia

Senior Business Analyst

Communicate with clients to gather and document requirements

Write business specifications and create power point presentations to documents findings from analysis of client call data to develop best practices, processes, procedures, and tools for management to increase efficiency

Write test plans and conduct testing of software documenting break fix issues until resolution

Prepare use cases, test cases and test data working from a client approved charter

Perform data analysis to ensure there are no system failures during analysis process

Assist with defining training curriculums for new products and services

Coordinate shared repository of templates and business artifacts

Demonstrate experience with Agile methodology delivery model and streamlining processes and their implementation

Aug 2008 – Jan 2011 Nexidia

Business Analyst

Ability to write detailed user stories that encompass the complete technical solution

Excellent organization and strong writing skills are essential and strong writing skills

Ability to thrive in a fast paced environment with minimal supervision

Schedule and run daily scrums following Agile methodology

Oct 2005 – Aug 2008 Cox Communications

Project Manager

Responsible for understanding ICOMS client business processes and proposing how to automate or enhance those processes adhering to customer relation’s management practices and methodologies

Provide interpretation of an analysis; highlight any underlying trends utilizing SDLC practices through investigation, analysis, design, implementation, project QA and maintenance. The System Development Life Cycle (SDLC) is also known as Information Systems Development or Application. From this analysis make recommendations to the business, on proposed action points needed for enhancements and implementation

Liaison between the IT group and all levels of management and customers helping to solve business problems through technology providing knowledge of project change management and the lifecycle of a large-scale project utilizing MS Project and creating technical requirements documentation

Provide formalized daily management and reporting of Remedy ticket assignment to ensure continuing work direction and leadership to team personnel to ensure timely and effective daily job execution ad of ad-hoc analysis

Engage with ICOMS billing team and other functional teams to handle escalation review of order entry, system billing, and recurring billing support dispute resolution interacting with a team of business representatives to liaisons to gather requirements, prioritize work, Performed analysis of internal data

April 2004 - July 2005 IBM

Project Manager Site Readiness Group

Supervise a team of 9 Site Readiness Group representatives

Perform daily reports for team and provide an analysis on current trends for installations

Responsible for all external and internal escalations and to assist IBM help desk with issues

Generate training materials and provided documentation on all processes and QA improvements

Monitor daily reporting via Crystal Reports for vendors and ensure QA/SLA requirements ensuring Operational / Security Upgrades & Improvements are met for their contracts

Provide reviews and mentoring of Site Readiness Group representatives

Chair weekly meetings with vendors to review processes and improvements and track installs and issues

Education: Art Institute Of Pittsburgh 1983-1984 (Interior Design) Degree not finished

Applied Knowledge:

Operating System:

AS400, UNIX, SQL, Windows 8 & 10, NT 4.0, Helpdesk 2000 Certified

Application/Protocol / Hardware:

Office 365, Visio, SharePoint, Salesforce, Tableau, Office 2013, Siebel 6.0.x Publisher 9x, Word Perfect, Abode PhotoShop, Cas-Mate Pro, Page Pro, MS FrontPage 98, PC Anywhere, LAN Desk, TCP/IP, NAT, DHCP, Port Forwarding,, Crystal Reports, MS Project, MS Outlook, MS Exchange, Netscape Communicator, Construct Ware, Desktop Support for desktops and laptops.

Telecommunication:

PBX, ACD, IVR, CTI, Predictive Dialer, Voice over IP, T1,T2, T3, Local & Long distance, Cellular, Telecom Billing, Telecom Voice Systems, CLEC’s, ILEC’s, Toll Free, Video Conferencing, Analog Trunks, Digital Trunks, ISDN/ PRI Lines, DID, ICOMS, Conferencing Calling, Voice Mail

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