Project Manager
Resume:
PERSONAL SUMMARY
I am a technology professional with 20 years’ experience currently working with OpenText in the E-Commerce industry and as well as experience in the data technology and telecommunications industry looking after client/server networks and technology infrastructure. With wide-ranging project management experience, working on medium to large projects I am highly focused with an expert level of technical and functional understanding of all B2B eCommerce and technology solutions.
Fully versed in all messaging standards including X12, EDIFACT, XML, SAP IDOC and many more as well as an excellent understanding in Supply Chain and Warehouse Management concepts. I act as a business advisor to Sales & Marketing to help streamline and define process and policies. This enables global businesses to operate more efficiently in an ever-changing market place. With a consistent and proven track record of successfully employing best practices to improve efficiency I have been able to reduce operating costs while increasing performance and keeping projects on time and within budget.
Employment
OpenText/GXS
Technical Project Delivery Manager
Melbourne, Australia
2010 - Present
Responsibilities:
Provide a single point of accountability to the client for all implementation and service related matters ensuring their satisfaction
Work Closely with sales and project stakeholders to define and deliver integrated business solutions.
Provide seamless service to clients by managing the production support teams to meet project goals
Project management including resource management, scheduling, issue tracking, quality assurance, troubleshooting and documentation.
Using Waterfall and Agile based management principles to help deliver projects with 100% client satisfaction.
Achievements:
Implemented and successfully completed over 20 Managed Services Projects in 2018 within time and budget resulting in a 53% increase in business productivity of goods to market for each of the businesses
Assisted in the management of offshore teams from project conception to delivery resulting in a 33% in improved deadline adherence and project efficiency
Improved on-time payments through analysis and communication with clients
GXS/OpenText
Implementations Project Manager
Melbourne, Australia 2000 - 2011
Responsibilities:
Implementation and support of EDI solutions
Trained and mentored new staff members
Provided pre-sales support for the TeleSales team including demonstrations of EDI solutions
oProvided functional and technical product knowledge of GXS products and services
oAnalyzed customer business processes relevant to GXS products and services
Worked directly with project stakeholders to define and deliver on their business requirements
Maintained software and template libraries
Achievements:
Created a database to streamline the sales to Implementation to billing processes at GXS. This database provided a seamless workflow between the various departments that needed to work within the numerous requirements that needed to be done on a daily basis. This process is still the standard used today
Created and maintained a SharePoint site for software libraries, workflow systems, document management and storage system which in turn allowed team members to easily stay informed and connected throughout their project’s lifecycle.
Developed and implemented production methodologies to improve deadline adherence and project efficiency
Successfully managed well over 600 projects within time and budget during this time.
GE Information Services (GEIS)
Help Desk Team Leader 1997 -2000
Sydney, Australia
Responsibilities
Provided exceptional customer service and 2nd tier support for Client Services.
Managed complex and multi-faceted projects
Directed business and budget operations
Quality Assurance (in line with Six Sigma)
Achievements
Assisted in the management of a team of five to achieve client satisfaction
96% of calls closed within 2hrs
Introduced best practices to standardize and improve communication with customers to more efficiently and effectively resolve customer issues
Skills/Qualifications/Certifications
Post Grad Degree in Project Management - University of South Australia (UNiSA)
CPPP - Certified Practising Project Practitioner (AIPM)
SharePoint Design
Application Integrator – AI (GXS product)
OpenText Professional Services Project Management Methodology
Messaging Standards – EANCOM, ANSI, XML, SAP IDOC etc.
Warehouse Management Systems - Drop Ship, Reverse Logistics, Data Synchronization
Associate Degree in Technology (Electronics) – Gordon Institute of Technology
Associate Degree in Computer Maintenance Technology – CPTI
Agile Project Management – Charles Sturt University
Body Language for Leaders
Project Management Certification GXS - Control 4PM - Essentials of Project Management
Windows MCSE (Microsoft Certified Solutions Expert)
Microsoft Office (all products)
HP - UX 10 System Administration
ISO9000 series of Quality Assurance Standards
Key Skills
Proven record of cultivating harmonious working relationships with clients and ensuring their satisfaction
Experienced leader and team player
Ability to overcome obstacles to accomplish goals
Technologically astute extremely fast learner
References
Kitty Chan
Chief of Staff
New York City Campaign Finance Board
*****@******.****
Marilyn Kaufman
Solution Consultant
Kilbrogan Holdings Pty Ltd - Community Enablement Solutions Management
(+61) 417 042 ***********@*****************.***
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