PERSONAL SUMMARY

I am a technology professional with 20 years’ experience currently working with OpenText in the E-Commerce industry and as well as experience in the data technology and telecommunications industry looking after client/server networks and technology infrastructure. With wide-ranging project management experience, working on medium to large projects I am highly focused with an expert level of technical and functional understanding of all B2B eCommerce and technology solutions.

Fully versed in all messaging standards including X12, EDIFACT, XML, SAP IDOC and many more as well as an excellent understanding in Supply Chain and Warehouse Management concepts. I act as a business advisor to Sales & Marketing to help streamline and define process and policies. This enables global businesses to operate more efficiently in an ever-changing market place. With a consistent and proven track record of successfully employing best practices to improve efficiency I have been able to reduce operating costs while increasing performance and keeping projects on time and within budget.

Employment

OpenText/GXS

Technical Project Delivery Manager

Melbourne, Australia

2010 - Present

Responsibilities:

Provide a single point of accountability to the client for all implementation and service related matters ensuring their satisfaction

Work Closely with sales and project stakeholders to define and deliver integrated business solutions.

Provide seamless service to clients by managing the production support teams to meet project goals

Project management including resource management, scheduling, issue tracking, quality assurance, troubleshooting and documentation.

Using Waterfall and Agile based management principles to help deliver projects with 100% client satisfaction.

Achievements:

Implemented and successfully completed over 20 Managed Services Projects in 2018 within time and budget resulting in a 53% increase in business productivity of goods to market for each of the businesses

Assisted in the management of offshore teams from project conception to delivery resulting in a 33% in improved deadline adherence and project efficiency

Improved on-time payments through analysis and communication with clients

GXS/OpenText

Implementations Project Manager

Melbourne, Australia 2000 - 2011

Responsibilities:

Implementation and support of EDI solutions

Trained and mentored new staff members

Provided pre-sales support for the TeleSales team including demonstrations of EDI solutions

oProvided functional and technical product knowledge of GXS products and services

oAnalyzed customer business processes relevant to GXS products and services

Worked directly with project stakeholders to define and deliver on their business requirements

Maintained software and template libraries

Achievements:

Created a database to streamline the sales to Implementation to billing processes at GXS. This database provided a seamless workflow between the various departments that needed to work within the numerous requirements that needed to be done on a daily basis. This process is still the standard used today

Created and maintained a SharePoint site for software libraries, workflow systems, document management and storage system which in turn allowed team members to easily stay informed and connected throughout their project’s lifecycle.

Developed and implemented production methodologies to improve deadline adherence and project efficiency

Successfully managed well over 600 projects within time and budget during this time.

GE Information Services (GEIS)

Help Desk Team Leader 1997 -2000

Sydney, Australia

Responsibilities

Provided exceptional customer service and 2nd tier support for Client Services.

Managed complex and multi-faceted projects

Directed business and budget operations

Quality Assurance (in line with Six Sigma)

Achievements

Assisted in the management of a team of five to achieve client satisfaction

96% of calls closed within 2hrs

Introduced best practices to standardize and improve communication with customers to more efficiently and effectively resolve customer issues

Skills/Qualifications/Certifications

Post Grad Degree in Project Management - University of South Australia (UNiSA)

CPPP - Certified Practising Project Practitioner (AIPM)

SharePoint Design

Application Integrator – AI (GXS product)

OpenText Professional Services Project Management Methodology

Messaging Standards – EANCOM, ANSI, XML, SAP IDOC etc.

Warehouse Management Systems - Drop Ship, Reverse Logistics, Data Synchronization

Associate Degree in Technology (Electronics) – Gordon Institute of Technology

Associate Degree in Computer Maintenance Technology – CPTI

Agile Project Management – Charles Sturt University

Body Language for Leaders

Project Management Certification GXS - Control 4PM - Essentials of Project Management

Windows MCSE (Microsoft Certified Solutions Expert)

Microsoft Office (all products)

HP - UX 10 System Administration

ISO9000 series of Quality Assurance Standards

Key Skills

Proven record of cultivating harmonious working relationships with clients and ensuring their satisfaction

Experienced leader and team player

Ability to overcome obstacles to accomplish goals

Technologically astute extremely fast learner

References

Kitty Chan

Chief of Staff

New York City Campaign Finance Board

917-***-****

ac80ud@r.postjobfree.com

Marilyn Kaufman

Solution Consultant

Kilbrogan Holdings Pty Ltd - Community Enablement Solutions Management

(+61) 417 042 ac80ud@r.postjobfree.com

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