Manager Training, Business Analyst, EHR

JANET L (MURPHY) TORGERSON

***** ******** ***** * – Forest Lake, MN 55025 - 651-***-**** - *********@*******.*** SUMMARY OF QUALIFICATIONS

Corporate experience including assembling and managing business needs and requirements throughout a project life-cycle including steps such as initiation, planning, design, development, testing, training, implementation, and support.

EDUCATION AND TRAINING

MASTER OF EDUCATION IN ADULT TRAINING AND LEADERSHIP DEVELOPMENT NORTH CENTRAL UNIVERSITY - Summa Cum Laude

BACHELOR OF ARTS IN ORGANIZATIONAL MANAGEMENT

ASHFORD UNIVERSITY -Alpha Sigma Lambda

PROFESSIONAL EXPERIENCE

SENIOR BUSINESS ANALYST, SYSTEM IMAGING 2015-Current FAIRVIEW HEALTH SERVICES

• Lead, train and support over 1,100 Imaging employees within 11 large imaging centers and multiple smaller clinic sites as the system expert (SME) in EPIC applications and workflows in an effort to maximize business process improvements.

• Demonstrate effective verbal and written communication skills that include the ability to describe highly technical concepts in non-technical terms.

• Develop and coordinate EPIC Radiant training curriculum for end users of all levels based on proven instructional design principles.

• Design workflows for new and enhancement processes to Radiant applications.

• Maintain Radiant training environments and coordinate the upkeep with all EPIC builders across the system to manage current training and practice playgrounds.

• Attend practice councils across the system as an Operational representative and follow- up with all questions and inquiries.

• Manage projects of defining patient preps as well as seeking approval from various groups across the system and implement changes.

• Project manages tasks across the system in regards to EPIC system changes and their effects in the PACS imaging system.

• Calculate changes in software design and their impact on billing and users.

• Accomplish central scheduling team processes for improved patient experience.

• Establish guidelines and principles for workflows in the Imaging system.

• Communicate changes in Imaging applications and workflows to all levels of users.

• Establish relationships with end users to be the first point of contact for operational support and decision making assistance.

• Support end users to enable maximum patient care while retaining valuable employees even after projects are completed.

TEAM LEAD EPIC INNOVATIONS INSTRUCTIONAL DESIGNER

TRAINING ENVIRONMENT SPECIALIST, EPIC EDUCATION 2010-2015 FAIRVIEW HEALTH SERVICES

• Lead training team in successful implementation of software to over 25,000 learners.

• Develop and coordinate training curriculum for end users of all levels based on proven instructional design principles.

• Produce and communicate training schedules for over 3,000 classroom courses.

• Administer, analyze, and report on end-user progress; recommend and integrate training improvement strategies based on findings.

• Launch a relational database to track training participants’ status and results presenting analyses at high level readiness awareness meetings.

• Consult with Principal trainers to assess each area’s workflow to fit e-learning subject matter and training needs.

• Create over 100 e-learnings within 12 months while implementing Fairview’s standards and practices with consistency utilizing templates and synonymy with word usage within those templates.

• Manage content of Facilitator and Participant Guides for classroom learning.

• Construct and deploy training feedback mechanisms – quizzes and surveys.

• Manage stakeholder relationships (trainers, team leads, IT database staff for Fairview, UMP, and affiliates)

• Communicate with stakeholders regarding upgrades and updates to software, and assure that information reaches system users.

• Reviews evaluative data regarding training utilization of environments and addresses issues appropriately

INSTRUCTIONAL DESIGNER, TRAINER, OPERATIONS 8 Years INDEPENDENT CONTRACTOR

• Led teams to successful training of various software applications; financial, inventory, healthcare records, customer tracking, sales reporting, etc.

• Assessed, designed, developed, delivered, and evaluated effectiveness of learning programs for various organizations including national financial institutes, healthcare, communications, and retail clients in a remote, fast-paced team environment.

• Built e-learning templates and solutions using Web 2.0, Word Press, Captivate, and Adobe Presentation to create both high-level overviews and highly technical outputs.

• Developed product, policy, systems, and training while flexibly working with subject matter experts on tight deadlines.

• Managed various platforms of Learning Management Systems (LMS) to upload and track e-learnings.

• Implemented and audited accounting and electronic health record software systems in various industries.

TRAINING MANAGER 5 Years

PROJECT MANAGER SPECIAL OPERATIONS

SEARS BUSINESS CENTERS, COMPUTER APPLICATIONS

• Designed, developed, and delivered the internal sales ordering process concepts and roll-out to 65 locations nationwide as an independent trainer.

• Developed software policy and procedure manuals in addition to designing and writing technical documentation in cooperation with UNIX programmers.

• Served as Subject Matter Expert (SME) providing consulting and assistance to 65 nationwide stores in areas of management training, point-of-sale training, lost asset searches, and inventory control.

• Provided continuous support and training in accounting and sales software packages with additional assistance in Market Manager Trainings.

• Planned, developed and delivered all in-house training programs and created facilitator and participant guides for over 5,000 employees.

I/O PSYCHOLOGY RESEARCH ASSISTANT 5 Years

CPP (CONSULTING PSYCHOLOGISTS PRESS)/ DAVIES-BLACK PUBLISHING

• Applied leverage influence in complex situations in an effort to reach successful and effective outcomes in a project management role.

• Collaborated with Research Scientists on creation of client specific development of 360 competency models and Job Information Tools.

• Maintained SQL database of psychological assessment validity with SPSS providing analyses to stakeholders.

• Consulted with collegiate and academia clients in support of research grant funding for doctoral level research findings and their CRV publications.

• Developed and maintained inventory of all translations and publishing permissions.

• Managed quality and accuracy evaluations for translated assessments.

• Forecasted, reconciled, and met annual division budget guidelines in excess of one million dollars for research division.

• Organizational change management, selection, and retention research utilizing the MBTI, Strong, Firo-B, CPI, ACL, TKI, and various other workplace assessments. CERTIFICATIONS

Myers-Briggs Type Indicator (MBTI), Step II, Project Management (AMA), California Psychological Inventory (CPI), Firo-B Interpersonal Assessment, Strong Interest Inventory Careers Assessment, Adjective Check List (ACL), EPIC Applications Credentialed (Stork, Beacon, ASAP, Ambulatory). EPIC Applications Certified (Chronicles, Ambulatory, Phoenix, and Data Courier in process). EPIC areas of proficiency use include Security, My Chart, MST and Radiant.

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