+506-****-**** - ac80sp@r.postjobfree.com

Professional Summary

I think that in work, like in other disciplines I practice (sports and music), constancy and responsibility are key success factors. I’m characterized by a patient personality which allows me to easily manage under pressure; I really like being a team player and genuinely like to help others. Technical wise, I’m a quick learner and am constantly chasing the latest remarks and areas I can continue to grow on.

Areas of Knowledge

Basic

• JavaScript

• Linux

Intermediate

• HTML

• Juniper

Advanced

• Cisco

• Microsoft Office

Education and Professional Development

2015- to the date Systems Engineering

Fidélitas University

2016 Cisco CCNA

Insite Academy

2015 LPIC 1 UNIX

HP University

2013 High School Diploma

Bachillerato por Madurez

Vinicio Araya Hidalgo

Language Studies

2013 Portuguese

Fundación de Cultura, Difusión y Estudios Brasileños – Costa Rica 2012 English for Customer Service Representative

Instituto Nacional de Aprendizaje

Language Literacy

Spanish: Native English: 85% Portuguese: 90%

Career Experience

2018- to the date Align Technology:

iTero Technical Expert: Supporting Hardware and Software of iTero Intra oral scanners. Scanners based on Windows 8 and 10. Network troubleshooting and installing our application on Windows servers to synchronize their cases and data. 2016 – 2017 Hewlett-Packard Enterprise HP Incident Life Cycle Coordinator

-Service Level Agreement Coordinator- Pending -Adjustments -Tracking - Assignment -Data accuracy -ITTE.

-Negotiates and agrees with the Service Level Agreements with the Customer.

-Negotiates and agrees with the Operational Level Agreements with the Service Provider.

-Negotiates and agrees with both the Customer and Service Provider any Service Level Requirements for any proposed new / developing services.

-Reviews Service Levels and target

2014 - 2016 Hewlett-Packard Resolution Support Specialist Group. Second Level Support: Windows 7 Operating System, Outlook 2010, Office Professionals Citrix, Unix and Virtual Machines.

- Providing remote and face-to-face technical support to users of desktop, notebook

-Maintaining accurate records of all issues with resolution and contact details.

-Installation and routine maintenance of desktop, notebook.

-Installation and maintenance of HP applications.

2012 – 2013 Fujitsu Technical support Agent:

Access creation -Processes follow up -Incident and change management coordinator.

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