Customer Service Project

Mohammed Alhamood

Unit ***, ***** *** street, (Cell) 780-***-****

Edmonton, Alberta *****@****.***

OBJECTIVE:

Seeking a position where proven skills of Scrum master will contribute. DEMONSTRATED SKILLS

• Highly demonstrated customer service and public relations skills while working throughout the career;

• Delivering to deadlines, planning and strategizing, and coordinating information has been evident through my years of academic and work experiences;

• Excellent interpersonal skills, effective time management skills and experience handling cash, debit and credit card transactions.

• Ability to problem solve and think on my feet.

• Exceptional leadership, communications and team management skills while working individually and in various teams-based environments throughout my academic and work career. EXPERIENCE

1. Company: Self Employed

Position: Freelance Consultant (September 2018 – Present) Overview: Give advice to freelancers and guide them how can they start their own company and build the product wisely.

1.1. Consulting staff from different parts of a client's organization 1.2. Making recommendation of what tech stack will be suitable for their project 1.3. Analyzing an organization’s data

1.4. Determining information system requirements and defining project objectives 1.5. Making recommendations, such as suggesting appropriate hardware, software and systems 1.6. Designing, installing and trialing new systems and software, and fixing any issues that arise 1.7. How to write reports and documentation

2. Company: Now Hiring

Position: Scrum master

Project: Now Hiring (April 2018 – September 2018)

Overview: Developed a web application that help everyone to find a part time job at ease in this chaos of economy. This web application developed with NodeJS and React with Redux. 2.1. Run daily, weekly and monthly agile rituals efficiently and strictly 2.2. Tracks work progress to identify blockages and developer divergence from allocated tasks 2.3. Blocks Business, Operational Staff and Product owners from interference with Development Structure

2.4. Create police channels for submission of development work requests 2.5. Implements structure changes and strategy that are generated by agile retrospectives 2.6. Prevent block stories that do not contain the right level of detail from entering the Dev structure 2.7. Always there to help the team in its use of Scrum. Think of the help from a ScrumMaster as similar to a personal trainer who helps them stick with an exercise regimen and perform all exercises with the correct form

3. Company: SDI Marketing

Position: Scrum master

Project: Smart Scheduling (April 2017 – December 2017) Overview: Developed a web and mobile application that will solve the problem of scheduling in many companies such as SDI Marketing. This project uses Angular 4 as front-end, NodeJS as back-end, MongoDB as non-relational database, and Ionic 3 as a hybrid mobile application framework. 3.1. Facilitate my team for better creativity and tries to improve the efficiency of the development team. 3.2. Responsible for managing the scrum process with the coordination of scrum team in Agile methodology.

3.3. Responsible to remove the impediments for the scrum team. 3.4. Arranged daily stand-up meetings, facilitate meetings, schedule meetings, demo and decision-making processes in order to ensure quick inspection and proper use of adaptation process. 3.5. Helps product owner to make the product backlogs in good shape and make them ready for the next sprint.

3.6. Responsible to Conduct retrospective meetings. 3.7. Organizes and facilitates the sprint planning meeting. 3.8. Acts as safeguard for my team.

4. Company: EPL

Position: Scrum master

Project: EPL Ticketing System (January 2017 – May 2017) Overview: Developed a web application using Django Web Framework that is based on python. The application is designed to reduce the contacting time between the EPL employees and their IT department. Front and Back end both are developed using the same Django framework. 4.1. Doing everything possible to ensure delighting the customer 4.2. Guiding the team and organization on how to use Agile/Scrum practices and values to delight the customer

4.3. Guiding the team on how to get the most of self-organization 4.4. Guiding the team on self-organizing to fill in the intentional gaps left in the Agile/Scrum frameworks 4.5. Assessing the Scrum Maturity of the team and organization and coaching the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organization 4.6. Removing impediments or guiding the team to remove impediments by finding the right personnel to remove the impediment.

4.7. Building a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis of healing and problem solving. 4.8. Facilitating getting the work done without coercion, assigning, or dictating the work. 4.9. Facilitating discussion, decision making, and conflict resolution 4.10. Assisting with internal and external communication, improving transparency, and radiating information

4.11. Supporting and educating the Product Owner, especially with respect to grooming and maintaining the product backlog.

4.12. Providing all support to the team using a servant leadership style whenever possible and leading by example.

EDUCATION

Scrum master certification 2019

The Knowledge academy

MacEwan University 2013 - 2018

Bachelor of Science – Computer Science (Major)

MacEwan University – Alberta College 2010 - 2013

English as second language – Academic level

Contact this candidate