Information Technology Specialist

Alan C. Forest

Runaway Bay, Texas *****

502-***-**** • ac80l4@r.postjobfree.com

Systems Analyst

Technical problem-solver with an extensive track record of delivering innovation and success

Top-performing IT professional with a solid history of delivering prompt and accurate resolutions that support business and operational requirements. Extensive knowledge and success in the analysis, qualifying, and installation of software applications and hardware. Proficient in automating business and technical processes while troubleshooting errors and providing fixes. Skilled trainer and project leader with the ability to direct multiple tasks effectively while readily mastering innovative tools and applications.

Test, Schedule & Integration / Workload Automation / Applications Analysis

Business Systems Analysis / UNIX Administration

TECHNICAL PROFICIENCIES

Platforms:

UNIX – Sun, AIX, HP-UX, Windows, Mac OS

Tools:

Autosys, CA7, SAP - ERP, APO, MRP, BW; EDI, NOC, Microsoft Office Suite, MS Active Directory, LAN/WAN Administration, VPN, TCP/IP

Hardware:

Hewlett-Packard, Laptops, Desktops, Printers, Mobile Devices

PROFESSIONAL EXPERIENCE

IT Support Services Analyst III (2014 – 2018) AIG, Fort Worth, TX

Demonstrate expertise and leadership for the design and development of workload automation schedules for complex batch processing flows within multiple AutoSys environments. Conduct in-depth analysis to validate staff automation updates prior to implementation while integrating Unix scripting for enhancing overall functionality. Lead all aspects of test cycles prior to production and conduct extensive troubleshooting of batch failures to determine cause and implement corrective resolutions.

Key Achievements:

Successfully corrected and improved failing manual file transfers by transforming and enhancing automation and improved overall productivity by updating Autosys agents on over 400 servers.

Created scripts for coworkers to utilize in extracting information from the Autosys database.

Application Support Analyst (2011 – 2014) Stored Value Solutions, Louisville, KY

Provided technical support of a complex nature by analyzing, identifying, and resolving defective processes. Evaluated business processes and technical data and interfaced with developers to resolve operational functionality and specific requests made by clients. Consistently drove efficiency by debugging and tracking issues while utilizing technical expertise to continuously enhance business performance. Worked independently and within a team while delivering strong attention to detail with a focus on accuracy and timeliness.

Key Achievements:

Significantly reduced card transaction failures caused by client supplied files.

Improved overall design function by testing and implementing effective changes.

UNIX Account Analyst (2010 – 2011) Insight Global, Louisville, KY

Delivered high-level support to over 15,000 users in a UNIX environment utilizing sound judgement to provide quality solutions. Administered UNIX and Active Directory accounts while creating, removing, and auditing access in line with SOX compliance and corporate standards. Partnered with application developers and database administrators to resolve complex issues while effectively handling multiple and competing priorities.

Key Achievements:

Conducted staff training on the administration of UNIX accounts.

Played a key role within project meetings on installation of hardware and software.

Technician – Process & Inventory Control (2009 – 2010) Raque Food Systems LLC, Louisville, KY

Responsible for providing process flow of raw materials to finished goods while maintaining inventory and reconciliation of supplies and equipment. Partnered with Plant Manager to develop and implement a database for shop floor use to control of material flow and labor for contract positions.

Key Achievements:

Contributed to cost-savings measures by efficiently reconciling inventory variances.

Demonstrated ability to multitask in a fast-paced environment with rapidly shifting priorities.

Lead Technician/IT Specialist (2007 – 2009) The Peak Organization, Inc., New York, NY

Served a strategic leadership role for technical operations and issues related to Hewlett-Packard products and services. Effectively supported over 600 users for JP Morgan Chase while providing LAN/WAN administration, VPN support, and installation and integration of software and hardware. Delivered patches and fixes to various software applications and provided prompt resolution to issues with Client32, printers, and TCP/IP errors.

Key Achievements:

Displayed skill to effectively contain and remove viruses and bugs.

Supported the access permissions of users via Active Directory.

ADDITIONAL EXPERIENCE

Operations Analyst/Systems Analyst – Colgate Palmolive, Clarksville, IN

Recognized as a pioneer for being the first ever to integrate SAP with Autosys automation.

Eliminated 100% human error by successfully automating the entire end-of-day production schedule covering Canada, U.S., Central America and the Caribbean, and South America.

EDUCATION AND TRAINING

Diploma – Industrial Electronics

Jefferson Parish Westbank Vocational Technical School, Harvey, LA

Certifications:

Digital Techniques · Microprocessors and Interfacing · Robotics · Alarm Systems

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