Social Media Customer Service

Kristen Seaton

***-**** **** ******, ******, ON K1S 5K3

613-***-**** *-******@*******.***

www.linkedin.com/in/kristen-seaton

PROFILE SUMMARY

Kristen is a strategically-minded, results-driven communicator with a love of building communities and helping networks grow. Her strengths are in connecting with people, creating innovative was to engage and bringing pure positivity and commitment to any team she works on. As a Community Manager, Kristen has learned to identify people’s strengths, build networks across the globe, create training and onboarding for people development, and helped people feel connected.

Kristen ties together her Bachelor's Degree in Sociology and Psychology, Human Resources Diploma and Spin instructor experience, where she studied the science behind effective communication, engagement, making change, motivation, and happiness.

Kristen’s vision is to inspire individuals and communities to come together, feel empowered and connected. Her expertise includes Human Resources, Talent Acquisition, Social Media, Brand Management, Digital Marketing, Social Recruiting, Customer Service, Instructing and Coaching. She has experience in large corporate, startups and small business and can adapt and bring value to any environment and teams.

SKILLS & ACCOMPLISHMENTS

●Well versed in all aspects of brand development and community development both online and offline.

●Demonstrated ability to communicate effectively and resolve problems proactively resulting in a strong rapport with customers and clients to optimize the continuum of customer service excellence.

●Lead presentations, meetings and proposals to teams and consultants with good communication skills.

●Experienced in executing on multiple social media platforms.

●Knowledge of email marketing, digital advertising and campaigns strategy.

●Experience in executing on event planning.

PROFESSIONAL EXPERIENCE

SPLICE Inc. Group

Community Manager

August 2016 – Present

●Manage and moderate the consultants and clients within the community platform.

●Mobilize the contractor communities and ensure they are engaged and active.

●Develop content creation, process and communications; (creating campaigns, articles, newsletters, communication materials for social media channels and updates on the products and services)

●Oversee copy and content strategy for website, blogs and social media.

●Led and responsible for the overall creation and execution of the social media communication strategy; (Twitter, Facebook, LinkedIn, Instagram,)

●Create and develop social media calendar and content

●Create email marketing campaigns.

●Stay up-to-date with digital marketing and social recruitment industry trends and generate new ideas to increase the audience reach.

●Provide content for website blog posts.

●Organize event planning, meetups, and networking events - Monthly.

●Manage various projects related to the growth of the network and company

●Manage human resources tasks such as job postings of engagements and engage with the network in regards to new opportunities posted.

●Responsible for recruiting activities (Searched, sourced, pre-screened and recommended top talent)

●Develop onboarding packages and retention strategies

●Provide strong customer/client success and gather ideas, comments, feedback, surveys

●Works with marketing, stakeholders and development teams on strategies and action plans with community building and engagement.

●Ensure all content adheres to SEO best practices.

●Proficient in Salesforce CRM.

●Proficient in Microsoft Word, Excell, Docs.

SPLICE Inc. Group

Talent Acquisition - Lead

August 2015 – August 2016

●Manage full-cycle recruitment process from job description creation and consultant sourcing to phone screening and offer extension.

●Use impeccable written and verbal communication skills to partner with executive team in order to understand hiring goals and needs

●Build and maintain a broad network of professional relationships through the platform, LinkedIn, Social Media Recruiting.

●Track clients and applicants using a variety of applications, sales reports on Salesforce

GoodLife Fitness

Customer Service Representative (Ottawa, ON)

January 2015 – September 2018

●Motivate and encourage the members to meet their fitness goals

●Manage clubs admissions including filling out paperwork, inputting into software, and overseeing membership contracts

●Book appointments to accommodate members needs

●Adhere to and promote monthly marketing

●Schedule appointments and present fitness plan options with prospective member

●Build relationships, determine client goals and provide successful solutions

●Show ambition to continue professional development in the sales and fitness industry

David Aplin Group

HR Administrator / Assistant Recruiter (Ottawa, ON)

May 2015- September 2016

●Provide administrative and recruitment services to the consultants and branch managers to support the achievement of business objectives

●Develop market research projects focused on efficiency of tasks to improve productivity

●Coordinate with consultants, temporary employees, the accounting team and corporate headquarters in regards to payroll, expenses, invoices, documentation and customer service

●Participate in continuous improvement of the recruitment process to minimize the time to fill vacancies

●Manage the implementation of a new onboarding program of internal employees

●Participate in the interview process, as requested by recruiters which may include screening, interviewing, pre-screening and/or conducting reference checks

●Oversee and manage the social networking accounts such as Twitter Ottawa and Linkedin

●Further the mission, vision, values and objectives of David Aplin Group in the delivery of solid recruitment strategies

Red Bull

Field Marketing & Brand Ambassador

January 2011 – May 2013

●Educate the consumer with a focus on driving product trial

●Create consumer awareness around national events through one-on-one engagement and implementation of social media and marketing tools

●Develop and implement weekly program itineraries with focus on monthly objectives

●Carry out brand building and premium marketing initiatives.

●Work closely with the Marketing team to smoothly execute campaigns and event

●Often given the responsibility of training new employees

Sault Ste. Marie Housing Corp. (SSMHC)

Administrative Assistant

Summers May 2010 – 2013

●Responsible for administrative duties related to specific properties including maintaining accurate records in the SSMHC property management systems, maintaining electronic and manual filing systems and program databases, and producing required reports, letters and spreadsheets; and preparing and/or making bank deposits

●Assist in all aspects of direct tenant services including but not limited to collection of rent, sending out notices, building and property maintenance work orders

●Respond to all maintenance complaints and issues

OTHER EXPERIENCES:

SPINCO

Spin Instructor

August 2017- Present

●Organize, prepare and teach classes that include SPINCO "pillar" elements: music, video, choreography, performance metrics, strength (weighted bar segment) and other elements.

●Arrive 30 minutes early to class to greet class participants and to assist with acclimation and setup for first time visitors. Start and finish classes on time.

●Adhere to SPINCO training method, brand and safety guidelines as outlined in SPINCO Training Manual.

●Actively represent SPINCO at studio-organized events that are held periodically both within and outside the studio.

●Work with other instructors to hone and improve class skill

EDUCATION

Human Resources Management Graduate Certificate 2014 - 2015

Faculty of Business, Algonquin College (Ottawa, ON)

University Bachelor Degree 2009 - 2013

Faculty of Sociology and Psychology, University of Ottawa

COMMUNITY / BRAND INVOLVEMENT

VITTLE – Healthy Meal Plan Service

Brand Ambassador

Present

ALLMAX Health and Fitness Industry Supplement Company

Brand Ambassador / Demo representative

Present

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