Manager Software
Resume:
Ahmed U Khan
**********@*******.***
Software QA Manager
US Citizen
** ***** ** ********** ** Software Quality Assurance, having spent the last 10 years developing and managing software QA programs and teams, building SWQA divisions from the ground up, defining and implementing QA practices that ensured applications developed are fully tested to avoid impacts to the user community. He has established QA Testing Processes and Designs, developing and testing dynamic, database-driven applications for both Web Services and Mobile Application Testing in Android, iOS and Windows. He has performed Performance, Load, System, Functional, Systematic, Requirements, Unit & User Acceptance Testing and Database testing. He has recruited, trained and managed team members in QA methods and practices while managing software code control, testing processes and software deployment.
EDUCATION
Bachelor of Science, Karachi University 1992
CONTINUING EDUCATION
Software Quality Assurance and Testing from San Jose State University - CA
Managing the Software Testing Process, Software Inspection and Reviews, Software Test Automation and Scripting Techniques, Writing Testable Requirement, Software Test Planning and Design
TECHNICAL SKILLS
QA Automation: Selenium, Mercury Win Runner, QTP, Test Director (Quality Center), Mercury (Now HP) Load Runner, Silk Performer, Silk Test, Rational Rose, Rational, test manager, Clear Case, Rational Clear Quest, Interwoven Team site 6.0, JUNIT
Platforms: UNIX, Linux, Windows (95, 98, Me, NT, 2000, XP, 2003, Vista)
Languages: PL-SQL, JavaScript, Java, VBScript, UNIX/Linux shell script, TSL, People soft
Database Systems: Oracle 10j, Microsoft SQL Server, Microsoft Access
Software: Microsoft Exchange (5.5, 2000, 2003), Lotus Notes, Visual Slick Edit, Edit plus, TOAD, Rational Clear Case, Team Site
Browsers: IE 7.0/8.0/9.0, Netscape 4.7+, Mozilla Firefox, AOL 6.0/7.0/8.0/9.0
Methodologies: Agile, Scrum and Waterfall
CORE COMPETENCIES:
Test Automation Design Best Practices
Strategic & Operational Planning
QA Strategy, Definition & Execution
Build Performance test center of excellence
Team Development & Leadership
Metrics & Status Reporting
Processes, Procedures & Standards Design
Project Planning & Management
Experience with SAS 70/SOX audits
SDLC, ITIL, and ISO 9001.
PROFESSIONAL EXPERIENCE
Bank of America
Software QA Manager
July 2017 to Present
Lead the software testing function, which is primarily backend testing but includes some front end as well. Included are smoke testing, functional testing, end-to-end testing, regression testing, system testing, performance/load testing and user acceptance testing
Work experience in leading & guiding the QA team
• Strong work experience in Java programming, Selenium Webdriver, Junit & TestNG
• Well versed with handling elements in Selenium Webdriver
• Work experience writing automation test cases using element locators, WebDriver methods, Java programming features and Test NG annotations
• Work experience in data driven testing, cross browser testing and parallel test execution using selenium Webdriver, TestNG and selenium Grid
• Work experience on Maven and Jenkins
Experienced testing web based applications using automated testing tools using Selenium, UFT and reporting defects
• Hands-on experience in writing complex SQL queries that are required for test automation & manual testing. I have experience in writing PL/SQL code blocks that are required for test automation suite and manual testing
● Brief the client weekly on issues, risks and progress of test execution
● Develop and manage formal system test procedures and reports.
● Manage customer reports and deliverables – test plans, test case specifications, test results, weekly test metrics, test incident reports, test defect summary reports, test summary reports, SOPs
● Maintain performance metrics and report DAILY status of test progress to Program Management and customer, and respond to customer inquiries
● Document and manage all test anomalies and actively support the investigation and resolution of all anomalies
● Develop and track closure plans for issue closure and risk mitigation
● Manage test program compliance with applicable policies, procedures, standards and all contract requirements
● Coordinate with other program SDLC managers/leads to accomplish program objectives
● Analyze customer change requests and provide assessments and levels of effort for the testing function
● Participates in in Test planning, and Test Readiness Review
● Manage testing function to comply with release deadlines
● Assign workload to staff - Resource Tracking
● Write mid-year and annual performance appraisals of staff
● Ability to clearly to articulate issues, risks and alternatives
● Participates in the review and revision of standard operating procedures (SOPs) to adhere to Quality Control & Assurance guidelines.
● Prepares SOPs for quality control and monitors quality assurance standards.
● Reviews documents for content, accuracy and compliance with applicable regulations, and
● Prepares SOPs for quality control and monitors quality assurance standards.
Environment: Selenium, TFS, ASP, .NET, HTML, XML, QTP,, Visual Basic, C++, Java, J2EE, appium.
SQL Server, SharePoint, .NET WebSphere, Clarity,, security testing. SAP CCS, Tosca, GIT, Stash, GitLab, GitHub, UFT, ALM,
Richfield Hospitality; Houston, TX
Software QA Manager
June 2014 to July 2017
Led a team of 15 testers; 5 in Houston, 5 in India and 5 in China, building the SWQA division from the ground up, defining and implementing QA practices that ensured applications developed were fully tested to avoid impacts to the user community
Managing offshore team working concurrently on several projects, each with specific delivery targets differing from project to project. Maintain transparency and openness in all communication with a focus on building trust.
Key Contributions
* Identified resource needs, effectively planned, defined Budgets Strategy, providing QA estimates; test management and test reporting
* Developed and maintain standard IT testing and test management processes and procedures this including developing a]test policies to define acceptable levels of testing.
* Developed standard requirements management processes and procedures Including staff training materials for the above test and requirements management processes.
* Ensure consistent processes are followed to plan, document, and track results for system applications being defect free.
* Adhere to the rules and principles of Agile and the SCRUM framework to develop a backlog of user stories and successfully complete iterations as planned.
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Implemented use of Automated and Manual QA tools within an agile development methodology to quickly and effective eliminate issues detected during software validation. Utilized the use of HP testing tool for Regression testing.
Oversaw all Software QA test activities including the design, development and execution of test strategies and plans. Debugged and supported testing. Performed impact and gap analysis while monitoring and instructing testing resources on proper procedures to ensure team compliance.
Coordinate the implementation of all software releases/updates of supported web-based and mobile applications.
Led daily Scrum meetings in the absence of IT Development Director.
Partnered with IT Development Director to define the bi-monthly agile sprints for the Development and QA teams.
Solely implemented the use of Quality Center as a standards tool to support defined testing methodologies brought to HP.
Responsible for leading all QA tasks including data conversions, data migrations and applications retirements associated with the Enterprise Data Warehouse (EDW) project and EDW reporting using Business Objects.
Managed defect tracking system and triage defects with stakeholders including clients.
Coordinated testing of new software releases to ensure integration into company products meets functional requirement, system compliance, and technical specifications.
Communicated test progress, test results and other relevant information to project stakeholders and executive management.
Managed all members of the QA team, and ensure that aggressive deadlines are met.
Trained, coached, and mentored QA staffs.
Developed test plans and test case specification for verification and validation of customized products per specific configuration requirements by customers.
Performed functional integration test, regression test, integration test and UAT coordination released products
Environment: Selenium, TFS, ASP, .NET, HTML, XML, QTP, QC 10.0, Visual Basic, C++, Java, J2EE,
SQL Server, SharePoint, .NET WebSphere, Clarity,, security testing. SAP CCS, GIT, Stash, GitLab, UFT, ALM,
Key Energy; Houston, TX
Software QA Manager
February 2013 to June 2014
Worked on Key – Integration with SAP, Online and remote applications. Worked on multiple PSL’s such as Wireline & Perforating, Baroid, Boots & Coots, Cementing, Completion tools (HCT), Production Enhancements and Sperry drilling services.
Used MS Visual Studio 2012 Ultimate (Applications lifecycle management). Provided technical troubleshooting as Level III support for Online, Remote, Mobile and backend SAP issues.
* Reported on QA deliverables and metrics, including defect reports and QA exit/turnover documentation.
* Utilized Visual Studios to create new defects and validate fixed defects. Enhanced smoke test, regression test and existing test plans.
* Served as a liaison between on-shore and offshore SQA testing resources.
* Provided updates, risk factors and inputs into QA health status of release and projects.
* Coordinated with Business Analysts; analyzed data models, flow chat diagrams, to have better understanding of functionalities of the staging environment.
* Tested application created in .Net – Created automated and manual test cases.
* Managed offshore team members to ensure test coverage and support. Conducted knowledge transfer sessions, training and test cases reviews.
* Tested DataSync to verify remote application is getting upgraded with new releases and updates.
* Performed manual functional testing integration, system, and user acceptance testing for online, backend, mobile system
* Responsible for supporting the internally developed client/server applications, as well as web based applications
* Verified Proposals, Job’s and Sales orders in SAP to validate input/output data.
Environment: ASP, .NET, Windows 2000/XP, HTML, XML, QTP, QC 10.0, Visual Basic, C++, Java, J2EE,SQL Server 2000-03, share point, .NET Web sphere, Clarity,, selenium, TFS,Tosca, UFT, ALM,
Integration with SAP, Online and remote applications. Worked on multiple PSL’s such as Wireline & Perforating, Baroid, Boots & Coots, Cementing, Completion tools (HCT), Production Enhancements and Sperry drilling services.
Wal-Mart; Bentonville, AR
Software QA Manager
January 2010 to January 2013
Led the teams in India and Singapore and in Bentonville; tracked defects using QA Plan and Track then moved to Test Director. Wrote Test Cases for System, Integration, and Regression testing directly from requirements Documentation using MS Word and Test Director.
Communicated with developers in order to acquire any details that may not be in the requirements documentation.
Ran Test Cases for System, Integration Regression and Stress testing of a GUI POS System.
Experienced with MS Office, QA Plan and Track, QA Run, Test Director, and SQL (writing queries against an Oracle database to Track, Manipulate data for testing).
Inspected and analyzed test model and records results of all testing procedure.
Encoded, tested, debugged, and documented programs, writing/revising standards and procedures.
Load Runner Vugen utility for Web HTTP, LDAP.
Responsible for running Load Runner scenarios for the user using Load Runner Controller.
Responsible and involved in executing the scenarios, monitoring the server response timings, monitoring the throughput, Hits/Sec, Trans/Sec.
Scripted through TSL for the cases written
Environment: Test Director, Win Runner, MS Office, QA Plan and Track, QA Run, SQL MS Word, UNIX, Linux, Windows2000 server, “Bugzilla” defect tracking software, Crystal Reports, TRACKER Database
Wolters Kluwer Group; Houston, TX
Software QA Manager
December 2007 to December 2009
Wolters Kluwer operates under four divisions: Legal & Regulatory Solutions, Tax & Accounting, Health and GRC Solutions. The company is active in over 150 countries. This division supported the Banking and Financial Industries’ for Business Mortgages, Personal Loan and Mortgage Division
As part of a $51M project, directly managed $6M–$7M for testing resources, tools and planning
Coordinated and worked off hours with the offshore teams in India and China
Managed multiple simultaneous projects and successfully led teams on medium to large scale projects often centered on emerging, unproven, or otherwise complex technologies
Developed code in C# writing script in VB and .Net
Environment: Selenium IDE, Selenium RC, HP Quality Centre, Quick Test Professiona10.0, Load Runner 9.5, Performance Testing, ClearCase, Clear Quest, RUP, IBM, Microsoft Project, UNIX, Oracle 10j, Visual Basic, C++, Java, J2EE, /SQL Server 2000/05, TIBCO, ETL SharePoint, .Net framework, Web sphere, SIT, UAT, TFS
Grand Pride Co, Woodlands, TX
Software QA Manager
September 2005 to December 2007
Managed software testing team(s) responsible for testing enterprise applications developed using various technologies (.NET, J2EE, web services, SharePoint etc.)
Co-planned and executed unit, integration, regression, and UAT phases of Grant Prideco upgrade to their Human Resource System.
Created the test plan to be followed during testing.
Environment: Selenium, HP Quality Centre, Quick Test Professional10.0, Load Runner 9.5, Performance Testing, ClearCase, Clear Quest, RUP, IBM, Business Objects, Microsoft Project, Visual Basic, C++, Java, J2EE, /SQL Server 2000, TIBCO, ETL SharePoint, Net, WebSphere, SIT, UAT
Reliant Energy, Houston, TX
Software QA Manager
August 2004 to August 2005
Wrote test cases for system, integration, and regression testing directly from requirements documentation using MS Word and Test Director
Communicated with developers in order to acquire any details that may not be in the requirements documentation
Tracked defects using QA Plan and Track then moved to Test Director
Ran test cases for system, integration regression and stress testing of a GUI POS System
Environment: Reliant.com, SAP CCS, Oracle, Tomcat, XI, Omniture, QTP 9.5, Quality Center 9.2, Load Runner, VBScript, Java, SQL, Oracle 11i, Exact Target, Charles web proxy, SMS, Java, Telegence UNIX
Williams Communications, Tulsa, OK
QA Team Lead/Project Lead
October 2000 to August 2004
This is IVRs (Interactive Voice Response System) S/W that receives call from customer who have problem in their telephone system. After receiving call it sends to server that starts IVR application, customer hears various options and according to that he gives input by pressing keys and after registering fault it gives a unique DOCKET number to that customer. IVR application uses a database to store all information about customer. Customer can also register fault through web-based application as well
The IVR Project encompassed a system redesign promoting greater usability as well as additional functionality across products for Williams communications customers
Through enabling additional transactions and enhancing the user experience, the business increased containment by 30 percent, resulting in a $1 Million dollar expense reduction/avoidance
Environment: Test Director, Win Runner, Rational Robot, Test Manager MS Office, SQL, MS Word, Unix, Linux, Oracle, Server-batch testing, Visio, TIBCO, ETL
HP, Houston, TX
System Analyst
October 1997 to August 2000
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Analyzed the functional and business requirements document
Environment: UNIX, Oracle, LoadRunner, WebLogic Server, Win Runner 7.0, Test Manager
ARMS Technology
Software QA Tester
March 1994 to September 1997
Performed manual functional testing (black box), integration, system, and user acceptance testing for online banking System
Responsible for the supporting the internally developed client/server applications, as well as web based applications
Environment:, Win Runner, Test director, Siebel Tools, VB, Windows NT, Oracle
Status
US Citizen
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