Manager Customer Service
Resume:
To
The Hiring Manager/Team
Subject: For Relationship Manager and Customer Service Manager Job Position
Respected Sir/Madam,
I graduated with M.B.A in Finance and Marketing, and I have eight years (7 years) of working experience in the bank sector with the duties include Sales Managing, Relationship Managing and Customer Service Managing positions. I uphold a brilliant academic record along with strong communication and technical skills with proficiency in English.
I will be an asset to the company and will contribute to its growth. My work experience so far established me as a confident team member who performs any assigned work quickly and to complete satisfaction.
I hope my achievements and experience will contribute to advancing the continued success of your company. Rest I assured that given the opportunity, I should serve your company with dedication and sense of responsibility.
Please refer my enclosed Curriculum Vitae/Resume for more details.
Hoping to meet you for further discussion regarding this application and position.
Sincerely,
MOHAMMED ABDUL KHADAR
MOHAMMED ABDUL KHADAR
Email: ****.**********@*****.*********:+918*********
Summary
Experience Assistant Manager with ICICI bank looking to expand my skills set in current responsibilities as a Relationship Manager. As an Assistant Manager, my role entailed overseeing operations of individuals and team development, helping the team improve and engage in customer services and securing clients satisfaction and loyalty while providing the day to day mandatory role of customer service manager by handling inbound call recording complaining of the customer and forward to concern team.
Skills
●Excellent communication skills
●Sales pitching skills
●Detail-oriented in duties
●Excels in team leadership
●Complex problem solving Expert in risk management
●Proficient in Word, Excel, and Gmail
Accomplishments
●Awarded Sales target achievement award at ICICI Ltd. in 2018.
Experience
ICICI Bank Ltd.
December 2016 - Current
Assistant Manager
●Monitored key performance metrics at the bank.
●Overseeing day to day customer satisfaction and sales.
●Overseeing personal loans, credit cards upgrades and insurances.
●Collaborated with customers to discuss service needs and offer available solutions.
●Upheld team productivity and quality objectives by setting and maintaining clear benchmarks service.
●Provided quality services to customers that resulted in increase business with the Retail Bank.
●Resolved all customer queries within specified time to ensure customer satisfaction.
●Created an excellent Customer experience ro cultivate customer loyalty and retention.
●Upheld quality standards, protocol, and procedures.
●Marketed teh Retail Bank’s products and services to meet assigned targets.
●Reviewed and verified transactions to ensure proper processing according to established quality standards and protocols.
●Responded to customer inquiries, complaints and comments on a daily basis, and determined corrective action for high-call volume.
Relationship Manager and Customer Service Representative
●Managing inbound and outbound calls under senior manager escalation team call as a Customer service expert.
●Engage in de-escalating calls day to day by providing friendly courteous customer service and quick resolutions while upholding bank protocol and procedures.
●Handling major escalation calls involves credit card process issues and offer timely solutions.
●Resolves day to day credit card issues and direct customers to the proper associate to best service their needs.
●Manage customer relationship while providing financial solutions by day to day sales skills pitching and discussing their financial priorities.
●Achieving assigned daily targets in personal loans, card upgrade, and insurances.
●Educating and updating customers about banks new offers and new products.
●Assisting customers with their daily transactions needs by asking effective questions to uncover potential financial needs and priorities to better serve.
JRG Securities Ltd.
January 2012 - November 2016
Relationship Manager
●Helped insurance companies to update Statement of Account for Reconciliation and offered solutions.
●Marketed the retail products and services to meet customer’s needs.
●Successfully increased Mutual Funds clientele in the company and provided them with excellent services that resulted in reinvestment in mutual funds and related accounts.
●Provided outstanding services for Demat Account holders.
●Ensured departmental compliance with company and regulatory agency records management and retention policies and procedures, achieving 100% compliance during the service.
●Provided customer support for high-volume company’s duties.
●Provided Insurance Reconciliation to the management for Audit purpose.
●Planned monthly Budget for the Insurance companies payment.
●Managed Accounts Receivable & Accounts Payable.
●Follow ups with clients on receipts and payments.
●Through checked transaction entering in the ledger.
●Daily updated the petty cash on a day to day basis.
●Updated the Bank position when the managers were on vacations.
●Guide the underwriters were they need my Guidance.
●Prepare Specimens and Operate Automated Analyzers.
●Perform Manual Tests in accordance with detailed instructions
●Worked In Departments Of The Laboratory.
Education
MBA in Finance and Marketing
Osmania University
Hyderabad, India
B.Com in Commerce
Osmania University
Hyderabad, India
CEC in Economics
Neo Quantum Junior College
Hyderabad, India
Personal Information:
Name: Mohammed Abdul Khadar
Father Name: Mohammed Abdul Razzaq
Date of Birth: 06/04/1988
Marital Status: Married
Passport Number: K5800611
Language proficiency: English, Urdu, Hindi, Telugu (Basic Arabic)
Declaration
I certify that to the best of my knowledge &data correctly describe my qualification and my experience. Further I certify that given an opportunity I would work to the best of my abilities and Your satisfaction.
( MOHAMMED ABDUL KHADAR)
Contact this candidate