Customer Service Office

Administrative Professional

**+ years of business experience specializing in customer service, office administration, cash management, accounting, bookkeeping, and general management. Knowledge of Microsoft Office Suite and related programs. Relate warmly to diverse individuals at all levels by using a friendly yet confident communication style. Possess excellent time and resource management skills.

Administrative Expertise:

• Office Operations

• Accounts Payables/Receivables

• Greeter/Receptionist

• Schedule Management

• Document Preparation

• Customer Calls

Management Experience:

• Customer Relations & Retention

• Collections

• Negotiation

• Conflict Resolution

• Inventory Control

• Cash Management

Relevant Work Experience

HOSTESS/SERVER • WING KING March 2017-Current

Welcome patrons, seat them at tables or in lounge, and help ensure quality of facilities and service. Possess extensive customer service skills and knowledge to help others. Responds to high volume phone calls in a very fast paced environment. Performs for and works directly with the Public. Develops constructive and cooperative working relationships with others and maintains them over time. Operate cash register. Balance deposits. Assist with scheduling.

CUSTOMER EXPERIENCE ASSOCIATE • CHICs Bar and Grill February 2015-March 2017

Responsible for ensuring positive relationships are developed with customers/guests. Critical face-to-face interactions with clients: detail communication on arrival, resolve customer issues & account discrepancies, and handle high volume phone calls in a very fast paced environment. Provide customers with general information or assistance with escalated issues. Creative problem solver to ensure customer experience was positive and are likely to return.

SERVER & BACK OFFICE ADMINISTRATOR• CHICOS February 2012-June 2015

Responsible for ensuring positive guest relations and EXCELLENT customer experience. Assist in arranging restaurant reservations and limousines as required by guests, ensure the prompt delivery of special deliveries, accept and follow special duties as required by management. Supervise servers/bartenders.

Specialized Attributes

• Cooperation: Job requires being pleasant with others on the job and displaying a good-natured, cooperative demeanor.

• Stress Tolerance: Job requires accepting criticism and dealing calmly and effectively with high stress situations.

• Self-Control: Job requires maintaining composure, keeping emotions in check, excellent communication, and good de-escalation behavior, even in very difficult situations.

• Dependability: Job requires being reliable, responsible, and dependable, and fulfilling obligations.

• Social Orientation: Job requires working with others rather than alone and being connected with others on the job. Very team-oriented and individual contributor.

References Provided Upon Request

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